ProHealth Advanced Imaging

I had an MRI done here, no contrast on my knee. I was told by my Dr to call about 30 minutes after they faxed over the order to schedule an appointment. I called about an hour later to make sure they had already received the fax. The soonest appointment was for the following day at 10pm, which to me is was a little strange. I asked for another appointment time and they said nothing available until the following Tuesday, mind you it has already been a week since my injury and I’d like to know what is going on, so I accepted the following day at 10pm.
I didn’t want to get there an hour early so I stopped by and filled out all the paper work on my way home from the MD and gave them my ID and insurance cards because I didn’t want any delay for pre auth for the MRI since the order wasn’t a stat order for the MRI. The waiting area was ample modern and clean.
The following day the office called me to come in at 9pm instead of 10, no problem. I arrived at 8:45pm since I filled everything out already. I waited and was seen about 9:05pm, The MRI took about 20 minutes. The Tech was very kind, knowledgable and had a great bed side manner, sorry but I forgot his name! All in all it was an alright experience. Will update once I get the bill, hopefully everything is submitted properly.

The awesome staff is what sets this place apart from other medical offices. From the people at the front desk, especially Laura to the ones behind the scenes, everyone seems to know what they’re suppose to do and they do it well. The positive atmosphere created by the employees here makes patients feel very welcomed. Examination results are documented very quickly and upon request they email the findings to the patient within 1 – 2 days. I highly recommend this location for any medical imaging need.

I was a walk in for x-​rays. Nice hours: 5:15 — 9 pm. I walked in at 5:15pm. I was 3^rd in line. I wasn’t seen until 7:20! Over a 2 hour wait.
And, I’m being told it’s a 2 business day wait for results.
If that’s okay with you, it’s a nice facility.

Super nice place! The receptionists answer the phone right await, and are very nice when you come in. The reception room is very nice, large, and comfortable — and clean! The wait is not long at all. The back rooms are nice as well, with roomy dressing rooms and very nice quality dressing gowns individually wrapped in plastic. The procedure rooms have clean, gorgeous, super modern equipment — good quality here (an I’ve had lots and lots of diagnostic exams — I’ve seen it all!). The tech guy was really kind and nice. The whole atmosphere was pleasant and relaxed!
Again, I have been to many diagnostic exam places, and this one is the best — from the quality equipment, the upscale furnishings and décor, the pleasant and efficient vibe — I’ll definitely request this place from my insurance for future diagnostics!

Hooray for Laura– the nicest staff member of any medical place I’ve ever been.
This place is top notch– smart doctors and staff, careful work, kind in all ways.

Bunch of incompetent people working here. Took them 2 weeks to call me to schedule an mri which meant my actual doctors appointment had to be moved and it took me over a month to get back to get results because they can’t get their act together. another time i went here i eventually had to call them after a week of not hearing from them to schedule and they gave me the excuse of «sorry, it had just been crazy here lately.»
Also had to get an mri with contrast and the girl, who was nice, missed several times with the iv and i was bruised for a week after and it hurt like hell the entire time i was laying in the tube. Worst mri experience of my life.
They also have cheap ear plugs, bring your own if you value your hearing.
Wouldn’t go here except one of the only places that takes my insurance. I’ve been to far better places than this one. And, like i said, you have to babysit everything because if you don’t call to schedule things and follow up yourself, it won’t get done. Too bad there’s not a zero star on here…

Bob who did my moms MRI was awesome! He got her in there fast and efficiently and even helped her get both of her images done in the same day. Much appreciated.

Unprofessional doctor who didn’t show up on time. Appointment was for 9:30. They asked me to show up 15 minutes early. I did what they wanted and then sat a waited forever as the doctor was a no show for my 9:30.

I came to this facility to get an MRI and an X-​ray I needed and was helped by Laura. She and the rest of the staff were so great. I was short on time & informed them of this when I scheduled my appointment. I got in and out of there without a hitch and got everything I needed. The location was convenient & parking was located behind the office. I will definitely come back if I need to.

They called me and scheduled me for an mri at 12:45 … When I get there they said it was 4:45 but could squeeze me in at 2:00… They need to get their act together … They wasted my time…

I have been here a few times and always have had great service. Dr. Shay is the best, could not ask for any thing more of my experience

I had injured my ankle Friday morning not knowing if it was a sprain or fracture. My Doctor ordered an X-​ray from Pro Health Advanced Imaging same day. But the turn around period for me to get my X-​ray results made it really inconvenient for me to receive the proper treatment I needed. I was in pain all weekend not knowing if this was a bad sprain or a fracture. I called twice to see if the results came in and they said both times the results were not in. Not something someone wants to hear when they are injured.

I came here at 9pm for an MRI and my experience was great. The front office person was very personable and professional. Filled up a few forms and sat down and watched TV until the tech was ready for me.
Bob the tech was very friendly and kept me calm. He kept me informed how long each segment of the test is going to take. There was adequate airflow going through me upper body which helped a lot when you’re in a confined space.
Two thumbs up for this facility. Highly recommended!

Very unorganized and extremely unprofessional. I had an appointment at 5pm at this office. They called me early in the day gave me some excuse that my appointment needs to be changed to 4:20pm for some reason. I told them I would have to leave work early. I get to their office on time, and guess what I had to wait and wait and wait. They were busy, and I was finally seen after 530pm. I took off work for nothing, there was another couple sitting in the office over 2 hours with the same problem. I get my MRI done this was on wednesday, they told me they will have my results by Friday at 8am.
I gave them my own fax # told them to fax my results and they already had my doctors Fax # as well to send them the results. HERE is where the headaches start.
Its friday at 1053am, I have not received my results, I call the office, I speak to the receptionist she tells me she is going to fax the results to me and my doctor. In about 30 minutes I get the fax with my results, so I wait all day hoping that my doctor has got my MRI results and that he is going to call me soon with the news.
It is now 353pm I call my Doctor office, and I ask them if I can speak to my doctor regarding my MRI results, they tell me they have not got the results yet from the imaging center yet and when they do they will let me know.
I call Prohealth at 4pm, I ask the receptionist you guys were supposed to fax my doctor the MRI results, I have already got the fax why has my doctor not received it yet, he is supposed to get it already, she says there is no way for us to check if a fax has been sent and says i will send it again. THIS IS A LIE ITS 2015, every single fax machine has a call log even if it is a old school fax machine, and most faxes are sent online that all has a fax log. So in all honesty they forgot to send the doctor the fax. I hate when someone has the audacity to BE A LIAR instead of apologizing and correcting the issue.
Finally it is Friday it is the end of the day, it is almost 5pm, my doctor gets the MRI results faxed to their office. Now the doctor is gone and I have to wait all weekend, until Monday to contact my doctor for the results.
This is the most unorganized, unprofessional, office I have ever visited in my life!!! I would save your time, i would save your driving time, and I would save THE HEADACHES YOU WILL ENCOUNTER!!! There are much much better offices out there.

Here is what have happen:
To save on a driving time, I decided to do MRI close to home then to bring the MRI DVD to a doctor at the major medical center a long drive away.
Unfortunately, I found out at the doctor’s office that the MRI sequences were not done properly and I have to repeat MRI at a more knowledgeable MRI facility.
So much for saving driving time and money :(.
A few more things might be worth mentioning: this office is outrageously disorganized, gives you wrong info and results are never on time as promised.
I am not coming back.

Friendly staff, they explain all requirements thoroughly and carefully. Scheduling appointments is easy and rescheduling if needed is just as easy. They are quick and very helpful. They make you feel at ease and the place itself is really nice. This is a very convenient place to do any sort of radio logic exam ordered by a doctor. If you need an exam done, highly recommended you come here.

I had a shoulder injury and needed to get an MRI to find out what was going on.
Others that had gotten MRIs elsewhere made me apprehensive about getting one, but Pro Health Advanced Imaging was great.
The staff was friendly, it was clean and they explained the whole process to me. Dr. Shay was a breath of fresh air, very knowledgeable and professional.
They made the whole experience very comfortable for me, gave me ear plugs, and pillows to make me comfortable, periodically checked in to make sure I was doing OK.
I recommend this place if you have a sports injury and need to get an MRI.

I can sum up our visit to this place in one word: this place stinks!
Went in for a 7pm APPOINTMENT. Were told they were 2 hours behind. Are you freakin’ kidding me? They don’t have the professionalism to call their incoming patients and tell them this so that they can possibly reschedule? And I’m guessing this happens a lot. Or did they just start taking in people who claimed they had to have it done immediately and pushed everyone else behind? And this place was referred by a very respected doctor. Well, he will be notified that this place sucks.
Nice people, lousy customer service. Just wow.

Came in on a Thursday night at 8pm. Front desk person was on a personal call gossiping about some chick. Made me wait at least 20 seconds before asking her friend to hold on. Copied my license and insurance card then gave me a stack of papers to make me hand write all the info she just copied THEN picked up the phone and apologized to her friend for me showing up and then made me listen to her gossip while I watched their crappy TV infomercials. Everything wrong with this country.

Just got an MRI for my injuries. The tech and staff here are very nice. Very clean spa like MRI room. They also have me a locker for my personal items so that they would be safe while I got scanned. The MRI machine is quite loud and my tech gave me ear plugs without me even having to ask. I was very comfortable the entire time, and not exposed or made to feel uncomfortable. If you need to get scanned, come here.