Mountain View Tire & Auto Service

I walked in, I was helped immediately, all of my questions were answered, and everyone was very friendly… there was fresh coffee and all the fixings in the waiting area… my car was done quickly and with a smile… thanks, Mountain View Tires in No Ho!

First off, let me say that I didn’t want to call this place anyways because of my past experience which was slightly rectified. In hindsight, I should have given them a 3 for rectifying that situation.
So here we go! I hop in my car to drop my younger brother off at school, and head to work. Along the way I hear a thudding noise coming from the right rear tire. We pull over, I check it, can’t see anything. Tire isn’t flat. Proceed on. Thudding continues. I drop brother off and pull into gas station up ahead where I discover a nail.
First thing I do is text my work telling them I’m gonna be late and I have a nail. Next, hop on Unilocal to see what’s open. Mountain view is the closest, so I call and all the girl on the phone can say is «come in and we can check it out»
Here’s the problem… The tires on the car are dead. I know this because they’ve had burnouts and donuts done on them, and you can see the wire on the tire, where its beginning to separate, so I ask if it’s fixable like that knowing it’s usually not. Still, «come in and I can check it out, I won’t charge you.»
For time purposes, I try to be very clear that my tire is dead, and find out whether or not they can even repair it or not. Didn’t get answer other then come in. Hold on, here’s where it gets worse.
I drive over (15 minutes to get 1.4 miles in 8 AM rush hour traffic) only to have the girl I was on the phone with not know whether or not they can fix it. She called a tech over who checked it and said «we can’t fix it because the tire is dead» at this point I got back in the car and sped off highly annoyed.
So now the 15 minute stop has caused me to be heavily annoyed, and extra late for work. Had the bimbo on the phone known that the tire wouldn’t be repairable based on my explicit description of the tire, I wouldn’t have wasted my time.
Save yourself the time, and money (because they rip you off so hard) and avoid this place at all costs.

I decided to give them a shot and I don’t regret it. Price, comfort and reliability of the product were my largest factors in finding the right tires. Yuliana helped me choose the tires that fit my wants and needs. She explained why she recommended the tires I ended up purchasing. Ray was the mechanic who installed the tires and was very polite. He was able to tell me what cause my premature wear on my old set of tires and, sure enough, when my alignment was read, it was all over the place. I waited a bit to make this post to ensure that I was truly satisfied with my purchase and even to this day my tires are quiet, comfortable and came out lower than my stated price range. I definitely recommend this shop to anyone looking for the best set up for your car.

I’ve been pricing to around to get good quality tires at a decent price all over.(costco, sears, American tire, Walmart, etc.) I’m tired of cheap tires, rough rides, and going through sets since my commute is 63 miles 1 way everyday for work so about 130 miles a day. Yulianna quoted me with the best offer I have received and a fair pricing on labor and alignment. Really quick service and to top it all off, I got a rebate for additional money back. Thank you for getting me in and out at a very quick pace.

A year ago I took my car in to this shop to get an estimate on repairing the clutch — the estimate was $ 800. The next week I took the car back for the repair and was told it would be $ 1000. I argued that the original estimate was $ 800. They agreed to repair the clutch for $ 800, but 2 hours later called to say that the swingarms were loose and desperately needed to be replaced. And the cost would be $ 200. Red flag, but I needed the clutch repaired, so I said okay.
One year later, there is a pop when I put the clutch in. I took the car in today and was told there was nothing wrong with the clutch, but the main seal in the transmission was leaking and would costs $ 900 to repair, the bushings needed replacing, and, big red flag, the swingarms were loose and needed to be replaced. Also the front struts needed to be replaced at a cost of $ 700 (for just the front).
So, I went to another mechanic and said, I’ve got a popping noise when I put in the clutch because there’s a leak from the main seal of the transmission, and the bushings and swingarms need to be replaced and how much with that cost? A while later, he told me, there is no leak in the transmission — it’s full and the fluid is clean. You have a small leak from the distributor. The swingarms and bushings are fine, but you have a dent in the undercarriage that pushes up touching the engine and is probably the cause of the noises you hear. Cost? ZERO.
Oh, and I asked him if the swingarms looked less than a year old. He said, considering there’s a bit of rust, they looked like they were the originals.

The staff here is truly amazing and extremely knowledgeable. Yuliana was amazing! She answered all of our questions and knew exactly how to help us. She was very patient with us and explained everything thoroughly.
Hands down they have the best prices and best customer service around town. Came in expecting to pay an arm and a leg for 4 new tires. After doing a little bit of research they have the best prices on everything! The entire process was smooth and well put together.
I’d recommend them to everyone and anyone looking for a trustworthy auto shop! We couldn’t have been happier with the wonderful service they provided and the reassurance they gave us knowing our car would leave there shop so much better then when we came in. Wait time was minimal and the out come was the best!!! Thanks so much guys you were all great!!!

This place is a total rip off ! I’m so very surprised by any good reviews it somehow acquired. My elderly father broke down yesterday on Laurel canyon and Kitridge.
A Good Samaritan helped him get the car to this shop. They charged my father a diagnostic
Fee of $ 125.00 to confirm what was wrong. In less then an hour they phoned him advising
That his cadalac Escalade repair would be $ 2500.00. The distributor, battery, spark plugs, filter, and some mystery wiring that was destroyed due to rats. When my father contacted me I advised my father to not let them touch the Escalade. I met him there and called AAA to remove the car. I reguested a print out of repairs needed. After all he did pay $ 125.00 for this. The print out had the recommendations but 0 totals in the dollar amount sections.
When I asked why the total amounts are zero, she stated that her computer was out
Dated and that she would have to some how manually in put them. This was the final red flag
For me. Any other reputable shop will always give you a dollar amount in parts and labor in writing, especially when you have paid for the estimate.
So leaving the shop with a fake estimate with no written totals, feeling lucky that my father paid only the $ 125.00. I had the car towed to a wonderful mechanic shop called the Grease Monkey 7254 Woodley Ave in VanNuys. This shop confirmed what I felt all along.
No distributor replacement no spark plug issue no crazy mystery wire damage.
All that was needed was a simple battery, and perhaps a car wash. :-)
Not $ 2,500.00 a huge difference ! Beware of Good Year Mountain view or what ever they
May call themselves. They are a rip off and Thieves ! Takes some nerve to do so, but to the elderly as well? Disgusting ! Want the best shop around ??? Go to the Grease Monkey !
Honest and reliable ! today this is getting harder to find. A real diamond in the rough !
So so Thankful ! they saved my father a bundle of money …
Honest ! Honest ! Honest !!!
Shelly K

I’ve had good experiences here every time. On my most recent visit, Alex helped me out and was very accommodating. He helped me to understand the issue with my car, and went over all the options. They don’t want you to spend money on unnecessary repairs. I will definitely come back for any car needs.

Previous experience was good until today. I was coming in for a nail that was in my tire. I had bought the road hazard so it should be free. When I drove in and showed the nail in the tire to the guy, the first thing he said was «That’s going to cost you a lot of money.» Right off the bat that didn’t resonate well in my ears. It’s as if a cash cow just walked in his store.
He immediately said the tire couldn’t be patched because the hole was to close to the side wall. The hole was about 1.5 inches away from the side wall. At that point I understood. I was ready to replace the tire through the road hazard warranty that I had paid for. The didn’t have the tire in stock so they said they were going to check their warehouse and contact me later. I was about to leave when I asked the other guy to add some air to the tire that had the nail. I asked him if it could be patched. He said that it may still be patched. He did point out that it was close to the sidewall, but not impossible. He showed me the patch that they used, put it against the tire. Looking at it, I could tell myself that it could be patched but not guaranteed. At that point I was fine with replacing the tire. I was given a quote of about $ 180 for the new tire with road hazard, balanced and mounted. I drove home and waited for their call.
The next day I wondered why they haven’t called me so I decided to follow up. I called and asked why they haven’t called. They said that they have my tire waiting. At that point I didn’t let it bother me since I know people can be busy at times so what the heck. Before leaving for this shop, I contacted a friend that deals with tires. I described him my problem and sent him a picture. He himself said that the tire could still be patched since it was still a good inch and a half from the sidewall. I would have had him do the service for me but I paid for the road hazard through Mountainview Tires so why not get my money’s worth.
Upon arriving at the shop, I asked the guy once again if the tire could still be patched since I’d rather not spend $ 180 if it’s not needed. At first he said legally I can’t because of the location of the puncture. At that point I was fine and was in total understanding and said let’s do this. Nobody likes legal problems. Then he started giving me horror stories of how my tire would explode if patched. Then he said that the side walls of my tire was really thin, like the tire we were in front of. The tire we were looking at were conventional tires. My car’s tires are run flats. They have VERY THICK sidewalls. I was greatly annoyed and felt I was being talked down on. We headed to the register to get the job done. Then he says, «That’ll be $ 230. At this point, I was furious. The day before he said it would be about $ 180 and today the price crept up by $ 50. Not only was he talking down to me, he was trying to get more money out of me. I told him that he gave me a lower price the day before. He fixed it and said that he would «do the favor» for me. Oh great, keeping one’s word is now a favor!
I told him that I needed to step outside and get some air. I got in my car and drove away. I went to my friend’s location and he did the job for a fair price. I feel I wasted money on the road hazard I purchased from this location. It’s a shame really that I had been going to this shop for many years now only to end like this. I do not trust this business anymore.
Addendum:
I think it was around 2009 when I bought a set of tires for my other car. I too bought the road hazard. Around 3 years later I noticed that one tire was problematic. They tried to look at it and did their best to balance it. The weights they added to help it balance made the wheel look like Chewbacca’s belt. I returned a couple of times so they can fix the problem and it never went away. Finally, when I went there, the guy helping me said that the tire is fine and that there must be a dent on my wheel that’s causing the poor balance. I inspected the wheel and found no dents. The guy then said that the dent must be on the inside of the wheel.
I’m not a wheel/​tire expert so I couldn’t dispute what he was claiming. I didn’t have the equipment to remove the tire to look inside. The guy then suggested that I replace my wheel. I thought about it and I went home.
Taking his advice, I purchased a set of wheels and tires (from another store). I went this route since an OEM wheel for my car would be expensive. At the other shop where I purchased my wheel and tire, their technician took a single look at the defective tire I bought from Mountainview and said immediately that it was tread separation that was the problem. He was surprised that so much weights were added. It was literally a ticking time bomb. The other store’s technician also inspected my wheel that the tech at Mountainview said was probably defective, and he found nothing wrong. I would not return to this place.

Once again I came here and was treated as if I was FAMILY! Rick and Carlos helped me out and they not only remembered me but provided solutions to problems. How many times have you gone to a car shop and felt fear for the bill? These guys make everything seem easier and a lot less stressful. Not to mention there just all around amazing guys! Do yourself a favor and come here for any car needs!

I cannot speak highly enough about this place. The employees are thoughtful, patient, and incredibly kind. I have had nothing but good experiences here. Since moving to LA, I have had a myriad of issues with my car, and they have gone above and beyond the call of duty to make sure I am safe and in a car that is running beautifully. I tell everyone I know to go here before anywhere else.

I love these guys. I went there first for an oil change because they had a pretty good online price and I kept coming back. They are a pleasantly scrupulous bunch. I have never had a new car in my whole life and so when I get my cars checked out I always sort of ask the mechanic to tell me only which things are going to explode immediately. Usually I get a list of things that totals twice what the car is actually worth; this place actually listens to me and will bring me back and point to the thing that is about to explode. If I tell them I’m going to have someone else fix it (sometimes it’s just cheaper to get a relative or someone to do it), then they’re never jerks about it. And when I come in, they always remember who I am.
One time something major was about to explode on my car (the brakes) which was a long time coming. Unfortunately the total cost of repairing the explosion was like $ 2 349 832 948 and yes, I actually did call and check multiple places, and these guys were giving me by far the cheapest estimate – that’s just how much it costs when your brakes are dying and your car is generally terrible, I guess. Unable to afford the repair, I elected to take the car home despite their warnings that it was unsafe, which I guess they all felt terrible about and lowered the price catastrophically so that I wouldn’t die on the way home. Because by this time it was so late in the day and they couldn’t get the parts until the morning, someone from the shop drove me home and picked me up the next day when it was ready. These guys just constantly go above and beyond what other mechanics do, both in price and in service. I would never go to anyone else.

Always honest and great to me. I will always be a loyal customer. Finally a car place that doesn’t try to rip you off! Come here if you want great service and honest people!

I have a double review… My mother brought her F350 to have major work done. Efrain took very good care of my Mother who is 66 and she felt at ease. She had 4 new tires and quite a bit of other work done.
My Armada needed new tires badly. I checked all the normal places SAMS club, Costco, Discount tire and Firestone. Of course my mom was like take it to Efrain. So I called him and he quoted me several prices for various brands. For the brand I choose it was about 10 dollars more but he than discounted the wheel alignment. He had one of his guys dive me to work and make sure it was done by my lunch break. I did get a call that my struts were leaking and it was my choice to change them. When I got there to get my SUV, Efrain showed me the struts and how they were leaking and did not have no bounce back in them. He also showed me the number on it so I new it was from my SUV.
I recommend Mountain View North Hollywood especially Efrain and I think Ray. As with any business check your prices and do your research whats good for one might not be good for another. Thank you again Efrain for taking such good care of my Mom (Ms. Brown).

I came in randomly and they helped me immediately on a Friday which was definitely not the case with the place right down the street! Yuliana was extremely pleasant and helpful! I would definitely recommend anyone to have their car serviced here!

2 stars for the nice guys. 0 stars for taking 2 hours to just do an oil change (usually 15 – 30 mins max), free tire rotation and yeah, the regular 12 point checks… okay, I’ll wait an hour but 2!!! Pfffft!!! Should have just gone to a regular automotive that would be more honest, faster and less of a money taker (just because I’m a girl they tried to hustle me with all the «recommendations»). Like I said, nice staff but overpriced and the service times are ridiculously long! Also, I was the 2^nd customer there and only 2 customers came after me. Plus they had like 6 workers out there just sitting! How annoying! Let’s say, not recommended unless you’re in desperate need of car service! I wasn’t desperate but saw that there was no line and that the guys were just sitting (and no it wasn’t their break time because it was 10am).

I received a phone call from a David Miller in the corporate office and I got off the phone in tears. Tears of shock and happiness at this man’s kindness and understanding from the situation that happen at this shop on Friday. He literally has restored my faith in the honesty and genuinity of humanity. He was completely understanding and acknowledged the inconsistencies. This guy truly cares about the customer’s overall satisfaction with the service/​product. I was reimbursed in full which is what brought me to tears because I did not expect for the resolution to be this grandiose. Some businesses I have been to in the past, if you dont like the service or are unhappy with the situation have an «oh well» type of attitude. Definitely not the case here. David Miller in corporate definitely has your back if you are unhappy with the situation.
I take back the words «Ripped off» in my previous review and change it to «Kind and genuine» because that’s how I feel about how David was in speaking with me about my issues.
THANK YOU SO MUCH!

I’m back at it again! Brought in the wife’s car for new tire and alignment. These guys remember me. Efrain and Jose at the front treat you really great. The mechanics also remembered me and even asked about my other car!

About four months ago I got in a hit & run accident. I had previously taken my car to a small local mechanic in Pico Union. I’ve since moved to North Hollywood and recently started having issues where my car shuts off while at a complete stop. Since I work in Santa Monica, getting this fixed right away was imperative. Plus I have Sundays and Mondays off…
Luckily this place is not only open on Sunday but within walking distance of my new apartment. I thought I just had a vacuum problem with my car but turns out a lot more was wrong with it. My brake pads were nearly gone, my tires nearly bald. Makes me wonder how the last guy to look at my car hadn’t said a thing about either.
I truly appreciate Ray taking me out and actually showing me what was up with my car. It’s definitely good to actually see what they’re seeing before making the $$ decision.
Overall I ended up fixing all of the recommended items. Let me just say this: I don’t think my car has ever run this quietly before. I’m definitely going here from now on.
Oh and Ray said that particular mechanic shop had been there for 80 years. That alone is pretty awesome. Must be doing something right to stay in business so long.

I was so sad and stressed today :(but I gave these guys a call and the squeezed me in. I Love this place. They are fast efficient, and honest. I have brought every car I have had here and they have fixed every problem. They always have me in there best interest. Also woman friendly I have never felt taken advantage of and that is so important to me because some mechanics can make us women feel uncomfortable and over charged. Efrain and Ray are the BOMB. Comfortable and cool waiting room, friendly environment! And yay my cars ready. Check coupons on website, save some $$