Leslie’s Swimming Pool Supplies

I went to Leslie’s pools to purchase a cleaning vacuum for over $ 1100, two months later it stopped working. I was upset and went and contacted the store manager, Ingrid. She said bring it in and we will go ahead and get the necessary parts from the manufacturer, I came back 10 days later and they did not have the part and then at that point I was upset and Ingrid immediately went ahead and replaced the machine without any hesitation, I was happy with the end result and now I have a working machine and thank you Ingrid!!!
It goes to show you that Leslie’s pools accept her equipment, that’s the bottom-​line

Just called to ask if a specific part was in stock and was greeted with the WORST customer service ever. Ravi was rude, condescending, and unprofessional! He basically responded with, ‘I have paying customer in store and do not have time to answer questions’. I was on my tgere yo drop over $ 500 in spa equipment and parts but pulled a u turn and will never use their services again!

This is the best place you can go if you’ve got questions about your pool.
Ravi has helped us each time we’ve been to this location, he is such a fountain of information. Such a 180 from the Burbank store… Which offered no help whatsoever and was lacking (at best) in customer service.
We brought a water sample from our pool, Ravi tested it and told us exactly what we needed to do to treat our water. The best, thanks!

We made a several hundred dollar ($ 463 to be exact) purchase of a pool cover and paid upfront. It is worth mentioning that this was the latest in about 5 similar purchases made over the years. When we made and paid for the purchase several weeks before the installation, we made it very clear that we had the reel (one of several which Leslies had sold to us a few times in the past). Obviously the Leslies salesperson understood that the cover has to be connected to the reel with straps, yet she never said anything about an extra charge for them at the time of installation. When the installer arrived at the house, he informed us that this $ 463 dollar purchase did not include the connecting straps with the reel. The charge for the straps was exorbitant, if not absurd amount of about $ 40+ for several nylon straps! We respectfully and courteously recounted our history with past cover purchases and the salesperson’s failure to even mention it to us when we bought the cover weeks earlier, Leslies flatly refused to «make things right.» After several thousands of dollars of pool covers, reels, and pool toys from this store, I just think it was completely crappy customer service, under all of the circumstances, for a company this size to charge us that extra $ 40 for straps. I felt that it spoke volumes about this company’s character and business philosophy. The amount at issue is not substantial, but this experience makes the likelihood of me ever spending a dime at their store is ZERO. There are other pools supply stores around town… maybe smaller, but with far friendlier customer relations.

My decades-​old pool pump, with its jury-​rigged filter finally gave up the ghost this spring. I’m a DIY guy, but I knew better than to try to tackle this project.
I went into my local Leslie’s in North Hollywood, where I met with the very enthusiastic and knowledgeable manager, Ravi Mahaindra. He demonstrated the merits of a variable-​flow pump. We talked about the limited space my pool equipment has, but after an on-​site visit by their installer, Eric, we determined that a new pump, filter AND a heater would all fit into my small space AND my budget.
It’s Memorial Day weekend. Last night, I cranked up the pool temperature from 65 to 85, and enjoyed beautiful, warm water in a pool that hasn’t looked this good since I bought my Laurel Canyon house in 2000.
Ravi, Eric and the entire team at Leslie’s in North Hollywood EXCEEDED my expectations in every way. Thank you! Eric Allen

Exemplary customer service. I’ve been in a handful of times in the past 6 months, and Ingrid always remembers me and addresses me by name– it’s a small thing but really makes you feel like they care about the customer.
Saturday my GF and I went in looking for a pool robot because I am completely DONE with spending 2 hours vacuuming the pool and still having it look like someone dunked a 4×4 in it after a desert run. Ingrid and the manager Ravi were phenomenal. They were very helpful, honest to the point you didn’t feel like you were being pushed into an unnecessarily costly option, and FRIENDLY.
We went with the Polaris 955 which they didn’t have in stock. Ravi found one at the Burbank location and had them hold it for us. We picked it up and an hour later it was crawling around the pool doing it’s thing. I know this isn’t a product review for the robot, but this thing works like a dream! Totally worth every penny.
We had been buying our pool chemicals from Home Depot because we found ourselves there pretty regularly (what new homeowner doesn’t, right?). From now on we’ll be buying all of our pool supplies at this Leslie’s location. I fully believe in supporting the people that take good care of you by giving them your business.
I cannot recommend this store highly enough.

They’ve gone thru several store managers in the past few years. Let’s just say the service in the past was spotty and detached. The new one, Ravi, might as well be the poster child for how to treat customers. He is courteous, thoughtful, communicative and will go out of his way to make sure you are happy. Stick around Ravi please.

Great service– clean fully stocked store. I bought a solar cover for my pool. I decided to put an end to high electric bills and having to constantly heat up my pool. The cover actually works. The water was warm within a few days of sun. And having the cover on in between swimming keeps the water clean and warm.