Imperial Tile & Stone

I would never shop here again. First off they are not the nicest people to deal with and even worse the product we purchased is terrible. We saw some tile that we fell in love with, because they do have a nice array of tiles, however they failed to tell us that this tile was not a good quality tile. That there would be lots of imperfections to say the least. When we got the shipment of tile, many of the tiles were chipped and stained. The design in the tile had issues as well, where some of the color was faded on some of the tiles so when you put them together it does not looks terrible. Lastly, and yet the worst problem of all is that these tiles are very porous and are not taking the sealant on top. In addition to all of this the company did not stand behind their product and made excuses for everything and did not give us any alternative options. I would never shop there again and I would recommend that buyers beware!!!

Rachel assisted me with all eight bathroom tile needs! From start to finish she was professional and reliable. If she didn’t know the answer she would find out, and get back to me right away. I came many times and every time she found a way to make time for me even though she had a million other customers. Thank you, Imperial Tile, and thank you Rachel!

I fell in love with some Lagos Azul limestone tile I saw on Houzz. I designed my new master shower around the tile — then was unable to find it anywhere in the size that I wanted for my project. Enter Imperial Tile and Stone — I called and spoke to Tijana, who told me Imperial had the tile I wanted for a reasonable price, which could be delivered to their store in just a few days. Tijana worked with me to place the order.
The tile arrived in just a few days, and I had my tile & stone contractor go to Imperial to pick it up. He said they kept him waiting for quite a while (30 min) until they helped him. He inspected the tile — and saw that the manufacturer had sent the wrong size tile. (Apparently Imperial did not do any receiving inspection.) Part of the order was correct, though, so he picked that up.
I worked with Tijana and she returned the offending tile and ordered the correct size. Since this tile was now delaying my project (while our master shower was demo’d and unusable), I requested the tile be sent directly to my home. I kept following up on the order with Imperial and it was delayed several times. (I think the manufacturer was waiting to fill a truck so it was more efficient for them.) To speed things up I agreed to drive to their store (from Santa Clarita) to pick up the tile myself. I did, the tile was installed, and it looks great.
So definitely some ups (Tijana was very detail oriented, she got back to me right away with price quotes and availability, they had the tile I wanted) and downs (their warehouse people are not very detail oriented, there is not prompt service in the store itself, they could have done more to advocate for me with the manufacturer for faster delivery of the replacement order).

Tijana provided amazing service to us in all dimensions. She was knowledgeable, responsive and delightful to work with during every interaction — including the regular text message updates I received from Tijana on the status of our orders, timing etc. We had a LOT of tiling and counter top needs as we were completing a total remodel /​rebuild on our house. We shopped around at a number of other tile stores in town. Imperial Tile the best of all of them — both in terms service and price.

We are remodeling our bath room. My wife and I were shopping for tile when we walked there and got help from Tijana. Tijana was very helpful and kind. She even presented us with some design ideas. We bought our tiles from Tijana.

I love working with Tijana on my projects. She’s patient, helpful, quick to respond, a great communicator and probably the number one reason why I buy most of my tile at Imperial. The other girls are also wonderful!

I’m definitely a shopper for a good deal and found myself at Imperial to compare what they can do. We had two full bathrooms of tile and about 1,200 of kitchen and family room flooring to shop for. No words can describe the amazing customer service Hella was able to offer. She was patient with some of my indecisiveness and offered great suggestion and opinion throughout the way. After much research, we found the price was competitive. More importantly selections are in stock. Will recommend and be back again for other projects too. Thank you Hella and Imperial Tile for the stress free experience. Can wait to post picks after installation.

Star had the most excellent customer service! She returned my call with answers promptly when I was researching an expensive tile made by AKDO that was hard to find. Then we went there to see their samples and brought our own sample tiles. Star provided a lot of design ideas and knowledge, plus advice on installation tips and pricing to prevent us from overpaying for labor. She suggested design ideas that would work better for us although her store didn’t carry the tile needed. I loved that she had our best interest in mind rather than pushing tiles in her store. We learned so much from her. We didn’t buy the AKDO tile due to the high price + shipping charges from the manufacturer.
However, now a month later, I couldn’t stop thinking about another high-​end tile they carry that I haven’t seen anywhere else or online. Given we already blew the original budget, we’re going back to buy what I really wanted. Good thing they accept credit cards, lol.
The entrance was hard to find if you came from the back parking lot. Drive around the corner for the customer lot and front door. Tons of selections! They close Saturdays but open on Sundays, which is great.
Highly recommend Star at Imperial Tile!

It sounds like there are a variety of experiences that people have had with Imperial. I came to Imperial specifically to see Hela, b/​c my contractor does a lot of work with her. She was courteous and professional, knew her business, and got us high quality tile at competitive prices that came very close to what we found with our online hunting. We bought about 1000 sq ft of tile in total, of 4 different types. The personal touch and customer service was well worth the small premium that we paid above online pricing. When one box of tile arrived broken, it was zero headache for me. She took care of getting it replaced at no cost or disturbance to me whatsoever, and I only heard about it as an afterthought comment from my contractor weeks later.

come here — great selection and great prices. Unique tile choices and excellent customer svc. This is a designer’s dream.

This place has great selection. However, priced much higher then anyone. Customer is not existent. Employees will sit at their desk eat drink answer personal call and make you wait. Waited for 30 min. Someone finally decided to help after I asked 3 times. Gave me short answers, off the wall pricing. Not coming back here again.

I remodeled my house 2 years ago and I came to this amazing place. It’s like a mall of tiles!
I met Hila there and she helped me with everything. She was very nice, professional and knowledgeable thru the procces and she also have amazing design ideas!
She even called me after job was done and ask me if I need more help… thank u Hila and imperial!

This is an opportunistic company that will take advantage of its customers. Hela appeared as a friendly and knowledgeable sale assistant, but we have found out that she has overcharged us by 30% above their own prices (I have called later and check on the prices). Plus all the bogus freight charges. In addition, there were multiple delays on the delivery.
Be smart — check on prices before ordering from them. Do not believe the freight fees.
I would not recommend this place. There are too many options out there.

They not only sold me the best looking tile I could find they gave me an amazing price and had their design expert come to my house and give me ideas!
Thank you Imperial Tile!

This place is ok.
Service is ok. Prices are a little bit expensive but they do have nice stuff.
Will come back

Worst possible experience ever, and complete waste of time.
I ordered some overpriced red kitchen tile with a 3 week lead time. Two months later, still no tile, and they tell me I’ll have to wait 3 more weeks. My contractor and I wait patiently. 3 weeks later, they tell me they can not get me that tile at all and send me other options which were not remotely close and blue in color. I demand a refund on my credit card immediately, and am told they will have to issue a check. Weeks later, no refund, despite living a few miles away. I contact them and am told the manager will call me. Of course, he does not. I contact them again, and am told my refund is in the mail as they had forgotten to send it out. A week goes by, no refund. Finally, I threaten to sue them and report them, and receive my refund check a couple days later, postmarked a month after I was told the check is in the mail.
My project was delayed, I had to repeatedly harass them for my money back, and was forced to find tile elsewhere that was in stock. I went to INTERNATIONAL TILE & STONE down the street on 12 555 Sherman Way, which was a saving grace with a much better selection, much better pricing, much better customer service, and no hassle.

Its recently come to my attention… that I dislike liars.
I went in last Friday to order some replacement tile for a bathroom renovation I had three years ago. Unfortunately, I didn’t have the model number so I decided to bring in the broken porcelain tile I was trying to replace. Although I had my sample in hand and clearly needed help, not a single solitary associate offered to help me.
So I made my way to the front desk and asked Angela to help me identify and order one box of the tile I presented her with. She sort of dismissed me to a room where they keep most of their 24×12 samples and told me to look for it myself and that she would join me in my search shortly. I proceeded to search through hundreds of samples, all the while anticipating Angela’s aid, when I finally found the needle in the haystack. Rather than schlep the tile across four rooms back to the front desk where I spoke with Angela, I simply decided to snap a photo of the model number marked on their tile. I was swiftly informed by another associate that taking pictures is prohibited in the store.
I refrained from informing her that her colleague completely forgot about me and that I was simply trying to make her job easier by showing her the model number I snapped on my phone.
Ultimately, Angela put my order through and confidently informed me that it would be ready on Tuesday and that I should call her to confirm its arrival that morning. I don’t know what their protocol is or if they just make up their rules as they go, but having the customer call to confirm the arrival of the material is perpendicular to satisfactory business acumen.
Fast forward to Tuesday: I called Angela and asked about the status of my order. She said she would call me back momentarily. Judging from my initial experience with her, I should have known she would fail to do that as well.
Finally on Wednesday, I spoke to her again and politely reminded her that she never called me back. She proceeded to put me on hold while she checked on my order for 40 minutes. I got so fed up with waiting that I decided to call the store on another line to see what was going on. I spoke with the receptionist and informed her that I had been placed on hold by Angela and still was. She spoke with Angela and what she told me made me absolutely LIVID. Angela told her that she had NEVER SPOKEN TO ME AT ALL that day!!! ANGELA IS A BLATANT LIAR. It was undoubtedly and irrefutably Angela that put me on hold. Her voice and accent is very distinct and highly recognizable.
I’ve spent thousands of dollars at this store and the disparity in service between large and small orders is unfairly delineated by their sales associates. Their neglectfulness and disregard for clients and their renovation timeline /​real estate investments goes against any business ethic. Instead, they seek to devalue and infantilize clients and prospective clients, placing their needs and interests before yours. Clearly, they are as hard and cold as the marble they sell.

This is my FAVORITE tile place in Los Angeles! I highly recommend it to anyone who wants to shop somewhere with a large, diverse, clearly displayed selection of tiles and stone. I have visited many tile places this year due to a few remodels and after this most recent trip… I will NEVER go anywhere else again!!!
Imperial has a beautiful showroom and an incredible selection. They are competitively priced and have a lot already in stock compared to other tile places in the area. They also always have several people working and able to assist customers.
I recommend asking for Edgar! He is extremely knowledgable, helpful, and patient. He is familiar with their stock and can quickly tell you a general price for something. There is nothing more annoying than going somewhere and having to wait 10 minutes for a sales person to look up the price on something — only to find out it is out of your budget. He can quickly point out the things that are in your price range and desired style. He is a pleasure to work with!

First let me start off by saying if I were you I’d ask to work with Hela and no one else. She’s amazing, has great customer service skills, friendly, knows what she’s talking about etc.
Imperials selection can’t be best and upon shopping around they beat everyone else’s price. If you’re in the area check them out.

Imperial has the largest selection of tiles, backsplash, stones etc. I was really blown away by their showroom.
Their sales associates are very knowledgeable, ask questions about your project and try to get you the best product for your project and budget.
Yes, they are busy and you may need to wait a few minutes to speak to someone, but this is the price to pay to go to the best tile and stone box store in southern California. They get super busy. Be patient and in the end you’ll get the best price and the best products.
Honestly, the best tile and stone store. Hands down.