Hertz Rent A Car

My mom was in a hurry to rent a car but I am assuming the people made a reservation at a different Hertz location so we drove to the wrong location.
The guy was able to get us a car even though he was quite booked.
We where out of there within 15 minutes or so.
The prices where good too, cheaper without insurance added but we paid around 260.00 for 8 days without insurance it would have been 158.00 but who wants to take that risk?!
Overall would probably be back again since they where so accommodating.

Very friendly location, treated me and other customers very politely. They’ll also do a pickup in some cases.

Not good if you are looking to get in/​get out and are used to Gold service. I reserved a car to hit the road at 8am Monday morning when this location opens; took 20 minutes to get to the counter. An hour later I am still waiting for the car to get here from the car wash. Why have a reservation if the car isn’t going to be there? Dumb. Two stars because the guy was nice and working hard… but I can’t recommend this location.

We followed Sarkis from the Eagle Rock Hertz. Why? Because he is a person rather than a corporation. With Sarkis, we know we will get excellent, personal service, and that adds something invaluable to our experience. It’s been one of those years when we’ve needed a rental car almost every month; Sarkis and Toluca Lake Hertz made the experience seamless for us. Very neat and clean facilities as well.

They provided me with a car that had warning lights. I spent an entire day trying to get it s targeted out. This location told me to take it to the nearest location to have the car switched with another one. They said they could do nothing else. I drove to the Santa Clarita location only to be rudely told the gad no cars and there was nothing that they could do for me. I called roadside assistance only to be told I could wait fir a top truck at their Santa Clarita location or drive it to another one. They could not give me an ETA ON
the tow and told me they were getting the run around from Hertz as well. I ended up driving to Burbank with the warning lights on for another car. When I returned the car this location continued to be rude. I’ll never use Hertz again.

Went to pick up a rental and was helped by the manager Sarkis. He made our rental experience very smooth and quick. Would recommend all my employees to rent from this location. He also advised me of a Business plan to set up an account and have all my employees at a discount rate. I will be stoping by soon to get that set up with him. Thank you for your kindness and excellent service

I must say this location has one of the friendliest and professional staff I have ever experienced at a car rental office. Art was the friendly young man who cheerfully greeted me and set me up with my rental car. I had A free rental coupon but he treated me as a paying patron.
Upon my return a super friendly and accommodating young man who just moved to LA 2 weeks prior from Fresno, accepted my returned car and drove me up to Universal Studios. He shared with me that his father had just passed away 4 months ago and his brother had been begging him to move out of Fresno. I loved hearing his story. This store is great and the staff are great. You gotta rent a car from here.
Kudos!

I had a terrible experience using… or trying to use this company. They couldn’t have been more unhelpful or incompetent, Horrible service! I had to wait almost 1 hour on the street with my 12 years old son after AAA called Hertz to pick me up. When I got the car it was extremely dirty, and it had a HORRIBLE smell, the gas was less then half of the trunk The manager is horrible, asian guy, had a SUPER BAD ATTITUDE. The car coast $ 24.99 with AAA discount, It was unbelievable how a 5-​day rental car could cost $ 161.34 instead of $ 112.50 with AAA 10% discount and it was some $ 39.00 EXTRA CHARGES… For what? I returned that car with more gas then I got it the 1^st day, and the pending charges on my bank statements for $ 400.00 was there for 15 days after the posted that $ 161,34 final charges, my bank told me that the Hertz supposed to remove them but some how they don’t wanna do it… wowwww… FRAUDULENT business, BEWARE OF THE SCAMMERS!!! I will never rent from them again!!! DO NOT RENT A CAR HERE, THEIR CARS ARE STINKY!!!

I definitely had a different experience than the other reviewers. I rented a car for 2 days, planning on returning the car the 2^nd morning. I called the day before to change the return time, thinking that was it. 4 – 5 phone calls the next day from Hertz, wanting to know where the car was, being hostile, etc. I don’t have time to play customer service (or lack thereof) games, when I already did the right thing by calling the day before. Won’t rent here again.

I have to say. Renting a car on my own for the 1^st time was not high up on my list of things that seemed effortless… esp after my car (my baby… my mini) being totaled it wasn’t something I wanted to deal with …
from the start the rep over the phone was super cool and helpful. they picked me up, gave an awesome deal and then dropped me home when I returned the car.
I will definitely use this location again!

I have never had a problem renting with Hertz, but I find this Hertz to be one of their better locations. The staff is really great here and I followed one of their staff to this location a few months back. I can generally find the type of car I’m looking for and I’ve never had to wait very long for a rental. Hertz is a company that you may pay a little more for, but in all my experience with Enterprise and Alamo, they make everything easy and fast and the customer service is generally better.