Enterprise Rent-A-Car

I had to get a renal car almost 2 weeks ago because my new car had been damaged by a forest fire behind my building in which the ashes had spread to the car and damaged most of the front and back bumpers and paid and melted my front windshield resulting in a big crack in the glass. Yvonne was very professional and friendly.

The staff was very friendly and took time to explain the rental contract – great work!

Hello everyone. I am back again to say that for rental car service this is the best location. Dave operates the location with sincere and great professionalism. His staff has also done the same. Chelsea, Jason and Justin do a great job with any car you request or are interested in. if you have tried other competitors and have been unhappy in any way. Give this location a chance. Great Job Dave and Crew. I never leave as an unsatisfied customer. !!!

David is the man! Awesome customer service at this location. Thank you for taking care of me! You were right about the 3 series. Drives like a dream!

overall a great experience! the driver was about 25 mins late picking me up but they made up for it by giving me a 20 percent discount. it is conveniently located to my house and the customer service was overall very friendly and helpful. my driver picking me up didn’t have much of a personality otherwise I would def use them again! The car i got also was in good shape and gave me no issues–

Horrible experience with this Enterprise location. Not only did they not explain what I was going to be charged for with my rental, but when I called to clarify over the charges that appeared on my credit card, they refused to acknowledge that they did not explain the charges for insurance and roadside assistance. I’m sorry, but I want to know exactly what I’m paying for and if I want to officially accept or decline. Is that so hard to understand? The phone representative was stubborn and would not budge until she finally refunded me the UNAUTHORIZED charges.

Excellent service… Chelsea and josh, you guys are the best… they help you answer all your needs and they are prompt. Always smiling which is really an appeal for these enterprise branch.

This enterprise location is one of the best I have visited. I was met at the counter by Kayla who treated me like a king. She got me my car within a few minutes and had me out the door in a flash. The car was clean full of gas and got me where I needed to go. When I came back Kayla was there to check me out and made the process super easy! When you go ask for Kayla!

they should rename to rent a wreck! the car was dirty, smelled of smoke, and stained and it was the best one. the others all had body damage.

My rep was Kayla, and she took care of everything. She asked great questions, paid attention, and made everything easy. Kayla is a god send, she’ll make life a little easier for you.

RUN!!! TERRIBLE EXPERIENCE with this location!!! I should have read previous Unilocal reviews on this particular location. I have done plenty of business with Enterprise; however this is the far worst! Stay away from employee named «Clinton.» Went in for a rental from my insurance company while my car was being repaired. Insurance company was already covering rental, but Clinton stated I could not drive rental off the lot unless I added insurance before leaving. He mentioned to call him in the office the following day and that he would remove it, but what he failed to mention was that car had to be reinspected at an office. I explained i work same hours as Enterprise office’s are open… I went as far as to take it to my local Enterprise near my job and they said that adding Insurance is NEVER a requirement to the policy… Before i blew up i called Enterprise customer service for clarification and they also told me insurance is NEVER a requirement! I was beyond heated, so i kept calling back to speak to a Manager with no success… My car was finally ready today, so I decided to speak my mind to the Manager on duty who also agreed Insurance was not necessary especially if my Insurance company was already covering the rental. When i was in the office explaining the issue and «Clinton» did everything to avoid me and the Manager… Pretty Sneaky! Finally, the Manager «Kayla» was pleasant and reimbursed the fees… He added every possible insurance to this rental. I guess he thought people are suckers and assume this goes unnoticed. I spoke with Manager at my Body Shop and he also shared experiences where his customers are charged unnecessary insurances from that Enterprise location for commission purposes. Thank you Kayla, but I cannot do business with a location that takes advantages of their customers.

STAY AWAY from these crooks!!!
I was in an accident a few months ago which the other drivers insurance was paying for because it was her fault, so they gave me a rental from these guys.
Sounds good right? only problem is, not only did they not explain to me that i was to pay for all the insurance on the car (I have full coverage already), but i needed the car for more than two weeks due to the repairs, so They billed me $ 600!!!
When i explained to them that this was a mistake since i was already was covered, and was not explained to for the «extra» insurance, they told me i could lower it to 147 as long as i had proof of insurance.
Once again no problem right?
Only problem is, they charged me 147 ON TOP of the already 600 giving me a grand total of $ 747 from an accident that wasn’t even my fault!
When i talked to their manager (Armen) he assured me that i was not being charged yet, however, when i talked to my bank they told me i had been charged twice!
I eventually had to call my credit card company and explain everything so that they could cancel the first charge.
So thank you US bank for helping me and SCREW this Enterprise place for a giant headache!!! Just hope whoever reads this doesn’t end up wasting their time too!

Kayla took care of everything for us! She’s amazing!
It was quick and painless… I’ll be back

This enterprise location is the best! Especially if you’re dealing with a guy named Dave. I had to rent a car because my car was in a collision and was being repaired. From the moment I began my rental process to the moment I returned the car and payed my bill (my insurance doesn’t have rental coverage) I was given first class customer service treatment by Dave and a terrific deal. He knows his business less well and definitely knows how to handle difficult cases such as mine. It’s not often I need a rental but from now on when I do, I will be going to this location and working with Dave– 8I am definitely a satisfied customer and w would highly recommend this location to anyone looking for a great deal on a rental and great customer service to match it! Thanks Dave :)

Had to rent a car because of a ‘little’ accident! Found everyone at this Enterprise to be friendly, and helpful, but also professional. The car was clean inside and out, a big plus in my book! I use Enterprise a lot because of my travels… this one is a keeper!

I got into a car accident last month. My car was in the shop for 3 weeks. Got 2 different rental cars from this spot. I needed a 7 passenger vehicle because I got a sh*tload of kids. We rented a Journey 1^st. Then, Stephanie hooked us up with a Tahoe! Shout out to Stephanie for her professionalism and superb customer service!!! David too! Thank you both for taking care us. Keep up the good work:)

OMG Kayla was so amazing she was a pleasure ;) to work with I love enterprise and Kayla is once again so amaZing !! AMAZING

Were good services. I need car for 1 week, but back I one day. And guys give me good price.

I have a special place that works on my restored ’71 Chevelle. So when I need work done, I always use this Enterprise franchise. I’ve rented from here off and on for 10 years and they’ve always been friendly, courteous, helpful, and nothing less than totally professional.

Getting a car rental often is probably not anyone favorite past time. Been to at least 4 – 5 diffeent Enterprise and I think all corporate places are the same. But this enterprise location left me that good feeling when I picked up the car and after the return.
The location was convenient to get to and the car was ready with the exact model I reserved. The best part is their employees whom are happy to assist you. And ofcourse they pick you up and drop you off where you need to go. I wish I remember the lady’s name so I can give her some thanks here.