Dinair Airbrush Makeup Systems Inc

I see quite a few reviews here from some disgruntled customers. I also noticed they did not bother to respond to anyone regarding their poor experiences to attempt to rectify the situation, which reflects quite poorly. Working in customer service and understanding business concepts myself, this is not the way to handle people that buy your products.
I chewed on the idea of issuing a review here for several months before writing this as the owner is a friend of a friend that turned me onto this airbrushing system. I have quite problematic skin and was so happy to find this makeup as it covers my acne better than any other foundation I’ve used.
I have been using this home system for over 5 years now and was taught in person how to care for the machine and air gun. I use the cleaner daily and take extra special care. So why the 2 stars?
The air gun clogs and does not work, even with using the cleaners daily. I’ve tried using Lancôme’s makeup remover as it has more oil and that has helped sustain the gun longer but I inevitably get a clogged gun every time after about 3 – 4 months of use. Which then leads me to taking out the needle to clean with the washers. Only problem with that is, not once have I been able to remove the needle and then replace the needle to have it work. Each time it just blows air. I have been extremely careful to remove just the needle and no other parts and carefully return the needle and screw exactly as they were yet the air gun still does not work or blow the makeup out.
As a result of this, I am forced to purchase a new airgun, which I have and then the whole process repeats again. Do you know how many guns I’ve had to buy in total now? Seven. I’ve had to buy 7 guns at $ 45 each time to replace the previous one. I do this because I love the product so much but I will suggest to anyone trying airbrush makeup to go ahead and shop around and look for others that are better made, better products and better customer service when an issue arises.
When I called to explain my issue, the girl was nice but offered for me to send it in and they would clean it for me for $ 25. That’s half the price of the friggin gun for a new one. Why would I spend money to have it shipped out, cleaned and then shipped back (which takes 2 weeks) when I could spend $ 45 and have a new one in a week? C’mon. For someone who has been a loyal customer for this many years and that has turned 4 other women onto your product, you should be cleaning it for free since the darn thing shouldn’t be clogging like that to begin with. I should be able to clean it myself and not have the issues I am having. I put it back together exactly the same (needle removal only) and it never works again. I have had three males even try to work on this gun to make it work and all were unsuccessful.
Bottom line, there are better products out there for the money and other companies that actually act like they care about their customers. I suggest you shop around and try another one first before Dinair.
Thank you for reading my wall of text.

I bought this system about a year ago and I wasn’t able to use it right so I decided to go to a two day Dinair makeup workshop in NY. It was the most amazing event. Dina the creator and founder of Dinair was there with other talented instructors. Everything was hands on, the instructors were talented and patient and really a lot of fun. Dina was just sweet and encouraging and as hands on as the instructors. No questions were dumb questions, ask a thousand time how to do something and it was like you asked for the first time. I am not afraid to practice using my airbrush machine and I want to get proficient at it. I walked away from my two day workshop with Dina and her team of creative instructors feeling great. There were women there from all over the world just to train with Dina. Take the chance and get the Dinair airbrush and you will feel the same way. I just finished my workshop today and can’t stop talking about it.

I was very apprehensive when I purchased the Dinair system. I thought I would completely suck at it and that it would take a very long time & lots of practice to learn how to apply the makeup well. That was NOT the case. It was so much easier that I ever imagined. I LOVE IT! It’s easy, forgiving, quick & comes out so well. The product has not caused my sensitive skin any breakouts either. This is just an all around great system and I am recommending it to everyone I talk makeup with!
Mechanics & cleaning… I want to add that initially I had a hard time with the gun sputtering & randomly spraying excess then just air… I’ve read this review from others as well… SO!!! IT IS OPERATOR ERROR! I have to say this because once I got a little more savvy & intimate with my spray gun I got going perfectly and it never clogs now that I know what I’m doing… It took a good week to get it down but now it’s smooth sailing. Give it and yourself a chance :-)

Products are the best, customer service is very helpful.

I recently placed an online order for five new foundations, and a new hose. I purchased with enough time for my order to be delivered before the wedding I was booked for.
As the date has neared, I still hadn’t received a shipping confirmation email, so I called to find out the status of my order. I was informed that the new formula that I had ordered, was back ordered. I had a moment of anger over the fact that I wasn’t informed upon placing my order. I held back my anger and let the guy on the phone know that I needed my makeup ASAP for a wedding. He instantly went into problem solving mode. He pulled my order from the shelf, different formula from what I ordered, but same colors, and packaged it for pick up, completely free of charge. I had to drive an hour to pick it up, but problem solved!!! My original order will still come, as soon as it’s back in stock. EXCELLENT customer service!!!
As for the actual product, I love it. High quality, compact, and quiet. I saw a previous review complaining about it getting clogged. THAT is user error. The airbrush needs to be cleaned/​maintained. As with ANY airbrush, the device needs to be taken apart and properly cleared of all product. The needle needs to be wiped off, the chamber needs to be flushed, and the tip needs to be cleaned. When you take care of your stuff, it will work properly and last a lifetime.

I’ve had my system for about 3 years now — I absolutely love it, and love the fact that my husband notices and appreciates the difference between the air brush makeup and regular liquid foundation which falls into every crack and crevice you didn’t know you had (btw, which I’m only forced to wear in those instances when I haven’t planned properly and run out of my Dinair makeup {gasp}). I have large pores, a few sun spots and fine lines now that I’m in my mid-40’s, but the coverage is flawless and stays that way throughout the day, even with my oily complexion. Unfortunately, I have had some issues in the past where the brush got stuck, but it’s because I got lazy with daily cleanings, thinking it wouldn’t matter if I skipped a day or two here and there. Let’s just say I won’t make that mistake again — this product is an investment and worth taking care of for the amazing results you get! Anyway, I tried taking it apart to thoroughly clean it and some tiny little metal piece came out… I had no idea where it had fallen from and wasn’t sure how to put it back together, so I called the store today to find out the process for shipping my air brush back for repair. Eric answered, and offered to fix it over the phone with me and save me shipping charges (plus, hassle and ship time of course). I was skeptical that we’d be able to talk through it, but he convinced me, so I got my tweezers out and readied myself for a long call. To my surprise, it only took about 10 minutes, and it’s back together — just like new! I would like to thank Eric for helping me out — he could hear the skepticism in my voice, but gently persuaded me to give it a try, and I’m so glad I did. :-)

Very sweet people here. We came at 5 pm when it was supposed to be closing time at the store. The store is very hard to find because nothing on the street says dinair. You have to drive into the back into the parking to find the store.
We walked in and the first thing you notice is that the store is clean! The bathroom which I complemented the girls on was also very clean. Then the girl, instead of trying to sell us a new spray gun, she took it all apart and cleaned it out and made sure it was working fine before we even left.
It took her 20 minutes to clean and then we left on our merry way. Thank you so much!

I found out about Dinair through YouTube after researching tattoo cover ups for my wedding this August. After reviewing about this company, as well as their YouTube videos on flawless tattoo cover ups and airbrush make ups, I decided to go in for a color match.
I traveled from San Diego to Los Angeles and it took me 3 hours and I finally arrived. I arrived 10 minutes before they closed, and once I got there their doors were locked! I was so bummed but still decided to give them a call, and they said come on in through the other side! I was so happy because sitting through all 3 hours of nonstop traffic is no joke!
Anyways, I believe her name was Christina/​Christine she was very friendly and helped find the perfect color as well as doing a trial on my tattoos to see what colors would cover it up good. Wow, I was amazed but how much I’ve learned throughout her process of covering part of my tattoo! She did a perfect job covering it, I was amazed!
What I appreciate the most was that she told me to see how good it lasts the whole day, and whenever I’m ready feel free to order online. I loved how she didn’t rush me into buying anything that same day!
I also appreciate how I came in 10 minute before closing and her and her coworker were very friendly, and made me feel welcomed even though I came so close to closing time! They did not rush me to get out at all! Seriously, how amazing is this company already?!
Needless to say, I had a very good experience with them today and will be making my first purchase with them tomorrow! Thankyou again for your amazing service Dinair!
Update: went from 5 stars to 4 stars
Reason — The airbrush machine keeps on messing up. Tired of constantly cleaning and fixing it every couple minutes of use instead of cleaning it after the entire airbrush session.
Love,
TRANG From San Diego

I’m ectastic with my Dinair kit! Best decision I have ever ever made! I’ve had my kit for almost 2 years now. It takes me about 7minutes in the morning to do my make up! Thats it! The tutorials are so helpful. Ordering online is so easy breezy! I’ve received so many compliments. And of course I share my secret! I tell them it’s DINAIR!

Found this company on YouTube when researching reviews for airbrush systems by real people. Dinair won hands down every time so decided to order the basic compressor. It arrived in no time at all & is everything it’s touted to be– I’m now a devoted Dinair customer!!! Love the easy to use compressor, the make-​up is top notch, doesn’t require much for good coverage, and stays put even in the Arizona heat! In fact, I was on a recent trip to California to see my best friend & she had a different brand but tried mine & is hooked so I just bought one for her & she trashed her other! And, when stopping at Sephora to make some purchases, one of the sales gals told me I had flawless skin (I’m 54), when I told her about Dinair, she pulled 2 more of the sales gals over & showed them, then they had me write down the info so they could go online & order a kit!!! I’m already wanting to order the Pro next so I can give my daughter my basic as she cones over to use it almost every day… Love you guys, your great videos, and the product itself. I’ll promote you every chance I get!!!

Rushed over here from a makeup job that was close by to get in before closing. Ten minutes before closing and the girls there happily answered all of my questions and left me to experiment with the system without rushing me.
I’ve been a makeup artist for ten years and continuously looked into airbrush systems but never jumped in because the formulations sucked (cough* Temptu). Dinair is ON. POINT. I want to kick myself for not having started sooner! To top it off, the staff, specifically Susy and the educator-​chick, were so helpful, laid-​back and all-​around awesome.
They don’t need to sell the product, it sells itself. They’re just there to teach you how to use it. Don’t bother with the other airbrush systems. I’ve looked and tried. Dinair is the true OG and it shows. So excited!!! My life just got exponentially easier.

Loved this place. I had been thinking about getting an airbrush system for a while and I almost bought it online until I found out that they are located in North Hollywood so I decided to go. I wanted to use the system before I made a decision because these baby’s aren’t cheap. Andrea which is the girl that helped me out was incredibly nice and friendly and helped me get colored matched (which was another reason I didn’t want to buy it online because I didn’t know what color I would be). So far I am extremely please and look forward to coming back.

Used it for less than a week. The needle got plugged up and did not spray anymore. I wasn’t happy with the coverage of the make-​up either.
Customer service is great until you want to return the item. Once you tell them you wan to return, they play all kinds of games to make it as hard as they can for you to complete the return process. It’s really not professional.
After 3 weeks no resolution.

Wow! Where do I start!!!
They have the best customer service, everyone is very helpful.
I went in to buy my machine and tan kit Kim went over everything with me, matched my makeup colores, did my makeup, and answered all my questions she was very knowledgeable.
I have nothing bad to say they are 5 stars for sure.
Thank you Kim!!!

I walked into the Dinair boutique and was stoked to see such a fun place! The compressors, the makeup, the tanning booths, all fun little corridors to making yourself up in a new way. It’s an exciting experience.
The staff, especially Suzy, was super fun and sweet. Applying the makeup was simple and felt weightless as it was being applied to my skin.
I will come back again and again to freshen up my look!

Terrible experience. I purchased an air brush machine that was not working properly from the get go. When I called customer service, they insisted I was not cleaning it properly. I had a wedding party of 8 and naturally on the day of the wedding, it wasn’t working. I know how the machine works, I know how to clean it, I’ve watched the DVDs and dinair still insisted their machines are never «defective.»
I purchased foundation from their store on Laurel Canyon. I travelled about 100 miles round trip and after not opening the foundation colors I purchased, they won’t return them. So after almost $ 400 in purchased product, all they will offer me if credit for more makeup I will not use and «coaching lessons» for the machine that does not work. Worst experience in this industry!!!

This review is for the store only — not the products. I ran out of my foundation and decided to (like many others) just pick it up in the store to save on the shipping. I walked inside where there were several employees hanging around, yet no one greeted me. Mind you, this is a VERY tiny little store. I stood at the counter trying to make eye contact with someone for at least a couple minutes before a guy eventually came to ask what I needed. It was the most awkward three minutes of my life. I told him what I wanted, and he told me I should get one shade darker instead. The thing was, I’ve tried that shade before, and it makes me look dirty and orange. When I declined the darker shade, he looked at me like I was stupid, and rung me up. I couldn’t get out of there faster!
I like the product, but this place SERIOUSLY needs to work on their customer service.

Bottom Line: The machine is fine — the foundation oxidizes and turns orange
3 Stars for Machine /​1 Star for the Foundation
I was quite pleased with how the machine worked (very easy to use) and the initial coverage of the makeup. My face looked flawless. After about 20 minutes however, the makeup started to «pop» off my skin, as if it was floating on the surface. And it took on a strange orange-​y hue. I thought I’d prepped my skin poorly. So i tried a few different things — nothing worked. After half a dozen tries, my face would initially look magazine ready right after application and under half an hour it looked like I’d been in a steam room wearing makeup.
I’ve stopped using it for makeup but I have used it with tanning liquid and that worked great. So, for now, I’ll stick with standard liquid make up. Boooo.

I haven’t received my order yet so this review is strictly for their customer service.
For a company that is well known for their great products you’d think they could afford better employees.
When I called to order this product I made sure to ask the questions I was unsure of before making the purchase. The questions were pretty standard and I think anyone who works with this product should know so when she could’t give me straight answers and kept placing me on hold it was very frustrating. They couldn’t even give me the exact total of what they would be charging me only an estimate. After a unnecessary long phone service (45min.) they still called me back the next day to confirm a few things they missed and they still had the nerve to tell me I didn’t give them the that information! really?!
I heard great things about their products so I’m hoping their customer service does speak for it at all.

I am a professional hairstylist/​make up artist.
After doing a ton of online research and reading in professional magazines, I decided to go with a Dinair Airbrish System. I love that their make up is water based. Yet they have make up that has enough coverage to cover up tattoos, port wine stains, acne scars etc.
I recently had the plesure of attending one of the two day workshops. Sunday and Monday. 8 hours each day. After two days of foundation, eyeliner, eyeshadow. Airbrush tanning, fantasy makeup. Stencil burning and hands on learning. I was pooped. AL, TATIANA AND JULIE were all amazing instructors.
If you have the opportunity to work with Dinair, or just the pleasure of getting your make up done by one of their talented artists. You will not be disappointed.