Chase Bank

The managers here are terrible. I just went in to get some cheques printed and the entire bank was empty. The manager then tells me to sign my name on a waiting list but then proceeds to ignore the list and grab clients based on favoritism. Then a new consultant clocks in after about an hour or so and only then we get served. This was absolutely unacceptable and can’t believe that this happens so frequently.

Hard to park. They only have 3 teller windows which are functional. Average wait to see a teller is 30 — 40 minutes. Big fail Chase. Big Fail!

Still the worst Chase around. And unfortunately the closest to my house. 23 people on line for two tellers. Seriously?! Is this Chase’s idea of customer service? If they had ATMs with teller assist, it might work but this is just stupid.

I love the people here but have to give it a low rating because they replaced some of them with these huge ATM machines. I mean, we get it, you want to save money… but at the cost of your customer’s satisfaction? Tisk, tisk

Not a fan of big banks and this is as big and as standard as it gets.

stopped in to make a payment around noon there was a long ass line and 2 tellers Ummmmm no if we tried this at my store it would never fly. put more tellers on

This is the place that people go to die. I think there is only one person working behind the window. This line has not moved for the last 20 minutes. Chase bank needs to reward their patrons with some level of customer service instead of just taking their money!
As people wait in line, they get to pay more for parking as it is a paid structure.
My advice, choose another bank. This one blows.

WORST PARKING EVER! It’s bad enough it is located on a very busy area, with people who do not know how to drive their luxury European cars, but do you really need to charge chase customers parking? Tellers and parking people are rude as hell too, just so you guys are aware as well. Wish I could give negative stars to this horrible place

Great experience quick service no long lines…
Parking is a little busy but besides that great bank

This place is always packed, even with the new teller machines they just installed it really does not do any change. These machines are complicated and weird, so much that people dont even bother using them. The bank tellers try to get people to use them to cut out wait time but i think everyone knows is too complicated to use and it takes longer than doing it face to face. I personally hate them but whatever I usually get good service here when i speak to them in person just the wait is bad but because im usually treated nice I rather wait and do that. I’ve had chase all my life and I personally have no problem with them but this particular branch really does sucks.

Lisa was wonderful. I haven’t been inside of a bank in a long time. I use the atm, and I’m on my way. Lisa explained what I had forgotten to do. Well done !

Great people who work here but im assuming management sucks every single time ive been here to see a personal banker ive waited minimum 45 minutes longest i waited was 1 hour 15 min i do not recommend this branch for your personal banking needs.

This is the worst bank I have EVER BEEN TO! There were 65 people ahead of me, and the pathetic workers had 1 window open. I highly highly highly suggest NEVER going there. I would not wish this pain and annoyance on anyone. I hate this place!

Corner of Victory and Laurel Canyon. 3 ATM machines outside the bank. Full service in this location. 2 tellers on duty. New feature/​service at Chase, 3 new type of machines inside the branch. It is similar to ATM machine but with more features and functions. You can even make payment to your credit card and transfer money. Thanks to technology!
The Service: Efficient and professional.
The Parking: Parking structure (they validate parking) and Street parking (free)

This bank is one of the worst banks I have ever been to. Every time I come here I end up wasting more than an hour of my day just to get into my box and every time I give them another chance. Do yourself a favor and save yourself from this place, there are plenty of other branches.

This is the most retarded branch. They brought this stupid automated bankers and closed teller windows. At times with 20 people in line to see a teller they o my have 2 tellers while someone trying to force people to use the machines. I’m all for technology, but I’m not about to wait in line for 45 minutes, the automated tellers can’t give your quarters, cashiers check and whole bunch of others. This is poor management on part of branch manager which should open more tellers with 20 customers are in line. Poor customer service!

Worse bank ever!!! New machines take 10 times longer then tellers. We’re not dealing with rocket scientist we’re dealing with people who sometimes rather speak face to face or don’t speak the language or don’t know how to use technology. New idea sucks.

Please do yourself a favor and find a different bank or at least a better location. This bank is ABSOLUTELY HORRID! This branch has a poor system for attending to customers and it is run by inexperienced youngsters. It seems like a bunch of children playing «bank.» They need to get some experienced employees with the ability to apply rational and sensible thinking and problem solving skills to their job. I’m convinced they hang around the local high schools recruiting their employees. I recently opened an account at this branch. My husband transferred funds from our business Wells Fargo account into my new Chase account. I received a bank card and a letter asking me to set up my online access. I began using the card for a few small purchases wihout a problem. When I attempted to login online I received a message that the account was temporarily blocked and to call customer service. I did. After speaking to a representative in India, he told me I would need to go in to the branch with specific ID and paperwork and it would be cleared up. No problem. Right? Wrong. Upon arriving at the branch, I attempted to get in line to speak with a teller. I was immediately intercepted by a worker (he literally ran over and jumped in front me, blocking me) and asked what I needed. I told him. He directed me to cluster of chairs and told me to sign in. I thought it was strange but I figured they had a system. I waited patiently for 40 minutes along with several other long faced customers and one very ripe homeless person. There were only two names before mine. One who was skipped over. In other words, 40 min wait per person. More appeared soon after. All stunned at the wait to speak with a single employee. I didn’t plan on such an endeaver and had my 4 year old with me growing more and more impatient. But I figured it would be worth the wait to clear up a simple matter. Again, WRONG! I was told that I needed to have the bank statement from our wells Fargo account to present to thwm since my initial deposit was from there. I found this odd because I’ve done plenty of transfers in the past without my name on the transferees account. It happens all the time. But, in fact I am on the account because it is my husbands business account of which I am also included and I had the card to prove it. So while we had funds from a Chase quickpay held up for this nonsense I wasn’t able to clear up anything. I had to go home for the bank statement from our other bank. And STILL I wasnt able to settle matter because now they were requesting my account login for our Wells Fargo account. Ummm, what? Neither their representative in India nor the young woman I spoke to the first time I came said I would need that. After presenting them with my California drivers license, my letter from Chase, my secondary ID (credit card), my utility bill (proof of address per request), Chase card, Wells Fargo card (with my name and business name, Wells Fargo statement (that I am listed on and have businees checks and card for) and marriage lisence, they STILL refused to handle it because I didn’t have the login handy for the Wells Fargo account. Why would I? My husband does those transactions as he runs the business. And isn’t this considered private and secure information for that bank? I don’t think Chase should be asking for security information for Wells Fargo. Keep in mind that at this branch there are no real decision makers. All they can do is get on the phone with customer service just as I could have done in the comfort of my own home. In the past when I would do any business at this bank without an account, they would always beg for my business. This is how they handled a brand new customer. My husband promtly cancelled the quick pay (which isn’t quick by the way, it takes days for anything in the mere hundreds!) Bottom line is, this bank’s employees are totally incompetent. They have no idea what they need or why. They were hung up on a tecnicality that didn’t apply to the situation and like a computer unable to process it they blew a fuse. In the end I asked what I could do, what solution did they have. They simply shrugged their shoulders, thoroughly confused. Pathetic. I wasted 2 hours of precious time. My husband was thinking to open a business account here, but no way!

Simply put, the worst Chase location I’ve come across.
A few hours before going out of town, I visited this branch to open an account. The woman helping me moved lethargically.
After she spent 15 minutes typing at her computer, I mentioned I have a flight to catch. She had no reaction and worked more slowly, seemingly by intention.
After half an hour, she advised me the account was open but she would need another half hour to advise me about account policies. I told her I’d be happy to sign the papers now, and review the policies myself later. She refused this. I called the branch manager over and, after much debate, the two of them relented.
All in all, I spent an hour at the branch in order to open an account — in the year 2014, mind you — and nearly missed my flight. Atrocious service.

It’s no wonder this bank has such bad reviews. They gave me false information over the phone and once I arived gave me completely different infornation. I would have chosen a different branch to get my notary finished if they would have given me correct information.
I could have driven another brance 5 minutes away vs sitting here for 45 minutes waiting. Now my paperwork is going to arrive later then it’s allowed time.
They have poor customer service and lady was rude when she tried to make the delay sound acxeptable. There is zero compassion.
I’m very upset.