Chase Bank

I have used this bank location through its many incarnations since 1984 when I moved to SoCal. Until Chase took over, all of our accounts and our extended family and business accounts were here. However, when Chase stopped offering competitive rates, we withdrew most of our funds, leaving only enough to keep a complimentary safe deposit box. For over 30 years, I’ve remained loyal to this bank, despite no longer being in the immediate area. Last week I needed to access my safe deposit box. Typically, in the past, a teller (or on occasion, a banker) would assist me within 10 – 15 minutes. Last week I arrived at 1:04 pm and was told I had to wait for one of the bankers, who were all busy with clients at their numerous desks – all apparently conducting business that took at least an hour. There were four people waiting ahead of me. At 1:49 pm – 45 MINUTES LATER – there were still two people ahead of me, and I finally had to leave to get back to my office without accessing my documents that I needed for a business transaction. Meanwhile, there was no one in the teller line, and none of the three tellers who were standing behind the windows, chatting amongst themselves, were able to take 5 minutes to assist me. It’s incomprehensible that any business can run this inefficiently, and therefore I have no business entrusting them with mine. I have tried calling their direct line, (818) 985‑7411, several times to discuss my experience with a manager, but always get voicemail with no option to leave a message. Therefore, the next trip I make to this bank will be to close out my remaining accounts. (Perhaps all the bankers were tied up with the clients for so long because EVERYONE was closing their account.) Horrible customer service with no respect for their clients’ time!

This post isn’t about service at this branch but my hope is that someone at the top is aware of the company’s Unilocal performance. Recently, Chase has moved to a system that is almost entirely automated. Rather than close branches, of which there are too many, they have cut their labor force at each location so as to create long lines and inconvenience to their customers. If you work in a cash business, like I do, and need to deposit larger sums, the entire automation process isn’t an option. The machines accept no more than 50 bills at a time and require a new transaction for each batch. It’s not efficient, it’s not customer service. On top of it, the company is consistently staffing people just to tell customers about the machine. So while standing in lines longer than ever before, one can watch 1 or 2 employees standing around doing nothing while they wait to regale someone with the great new machines that are useless to most of the people who go into the actual bank for their business. It seriously has me considering a move to a new bank.

I stopped in here today hoping that this location would be a step up from my regular Valley banks which, are consistently horrible and the worst. But no… this place is no different.
I’m switching to a small credit union ASAP. Big banks tolerate failure and only offer mediocre services at best.

Well we’ve had our account with Chase for many many years. What has happened to this bank. It’s gone downhill only one and two tellers at a time and you can feel the tension from the line of people standing in line to the people that work there. Everybody seems to try to cover it up by saying hi how are you today or what can I help you with, but if it’s not an easy fix like a deposit or something like that so they can send you over to there new machines in the middle of the room well then you still are waiting in line. Well I’m about done and we’re going to close accounts at this Chase and not bank here anymore. It’s sad and I brought this up to the manager there and all they say is we’re sorry. Baking should be a happy experience that mean you’re putting all your money in their bank and they charge you all of these different fees for different things you think they’d want to keep you happy right? Toodle loo.

Just opened an account here; the woman we opened it with was amazing. The daily operations not so much. I don’t know what happened to customer service; but it’s long gone.

This is your average bank.

I used this branch for an automated transaction. It is conveniently located close to the freeway and has ample parking. There were no issues and I was on my way after my transaction within a couple of minutes. Easy peasy.

So I come in to cash a check written by my friend to me. They charged me EIGHT DOLLARS to cash a check written from this bank. Then the teller has the gall to ask me if I’d like to open an account. Well that’s a fine way to acquire new clients. Rip them off the minute they walk in the door. Walking in I wondered if I should open an account with them and give them a try. Question answered. Good one Chase, good one.

Best Bank Experience Ever!
I walked into Chase about a week ago to open a savings and checking account. It was fairly busy but Matthew Griffin came and greeted me and walked me through all my options. I had a ton of questions that he very patiently answered. Never once did he not know what was going on or how to assist me.
He set me up with both a checking and savings account and explained how they are both free if I make certain requirements. This was a huge relief because my previous bank charged me repetitively for many things.
After assisting me with the paperwork, I gave him my deposit and he went to take care of it for me. While I was at the desk, I was checked on 3 times by different bankers just seeing if I needed anything!
I felt like I was completely taken care of and I know that this is the right place for me, especially because of the hospitality from the bankers at Chase!

How’s the service? It’s Bank service! The same you get at almost any other major bank.
How are the ATM’s? I only use the two in the back (by the parking lot). I’m not sure if there are ATM’s on the sidewalk though. Usually one of the ATMs won’t be able to take a deposit of either checks or cash, which is my main used option.

Came in to chase to deposit money. Quick easy and clean facility!

This place has got to have the ruddest people i know. And they wonder why i will not do business with them anymore. Azzholes!

And the take off… Well back in November I walked into this branch not knowing that Erchanik would be telling me that I haven’t paid my October car note. Hmmm interesting, in fact I had paid for October, November and planned on playing for December. Anyway — not sure if she was new at the time, but there is a reason why I do not keep my own money in my mattress.
Reason #1, I can’t count well.
Reason #2, I depend on computers to compute my funds in such a matter that allows for little human error.
So you see, there is no excuse for someone to tell me that i missed a payment.
Erchanik, you should be ashamed of yourself for delivering false information. You have ruined (at that time) my Thanksgiving because i spent that day and days leading up to Thanksgiving on the phone with Chase regarding my account to verify that I in fact am current and up to date.
For many of you, this may not seem to be a big deal, but imagine someone told you that you owe double your car note.
I say what I say with L.O.V.E.

Very friendly staff and always staffed enough that even the longest of lines move by very quickly.

I Love this Bank! I recently went their because of some investment idea’s i wanted to make, and I spoke to a banker named Jonathan. He was very friendly and very informative when it came to my investment questions, so i decided to buy a large mutal fund and he answered all my questions with none of that Bank Jargon, and I also opened a Checking and Savings account with him and told him I will transfer my business checking from Wells Fargo over to Chase.
Jonathan was a great help to me! Thanks Jonathan, and I will CHASE what matters. and thats my banking and my business at this JPmorgan Chase branch!

We were helped by an amazing banker. Her name was Karissa or something like that, but she was great. Listened, made conversations, made things personal — she is a winner. Give her a raise!

my least favorite chase in the area. used to be my go to one. now, it’s plan Z, just for atm use if i forgot to visit the other branch around the way.

Great bank and good location if you want to hop in and out in a jiff. I have 2 kids so running errands is the one thing I hate most! I like coming here because there’s always convenient parking in the lot and no lines like BoA! I love the fact that Elizabeth takes care of anything we need and she is always so professional and friendly! You guys are always awesome! Thank you for the years of good service.