ARCO am/pm

Employees are NOT helpful, uninformative, and simply don’t care.
Customer beside me went back in three times to say that her pump was not working. The employee did nothing except said «go back and try again». When it was my turn to go and pump the gas my pump was not working either. I went back three times as well and employee said the same thing. The last time I went in he said I would have to move pumps, try again and re-​swipe my card. Another customer behind me didn’t put the full amount that was charged to her account; when she came back in to ask if that money would go back to her debit account the cashier look at her stupefied and did not understand what she was trying to say. When she tried to explain again he looked at her again with doe eyes and said «yes».
Also, no public bathrooms!

So we are on a road trip to Malibu. My son, my grandson and I. We stopped here to get snacks and gas and they would not let my four-​year-​old grandson use the restroom. Therefore, they lost out on me filling up my gas tank and snacks. I usually don’t give bad reviews, however I felt it fitting in this instance. With gas and snacks they lost about $ 100 sale and I’ll never come back here again on our way anywhere.

The only reason I like this Arco is the low gas prices. The station attendants don’t even say hi, good bye, thank you, etc when you buy stuff from the convenience store. Plus, their air pump is never working!

Came here to just grab a few thing since I live down the street.
The spot is very clean, but the 2 employees there never even said hello to me. At least they smiled and weren’t mean during my check out.
There’s also an ATM fee which is a bummer. I wish in this day and age companies (especially big ones like AM/​PM) just got rid of those. However, if you’re a Chase customer and you really don’t want to pay that extra fee, there’s a Chase ATM right by the door so you can beat it that way!

Inexpensive gas and decent customer service.

The employees here are fairly nice. Strike up a conversation with them.
I’m not a coffee person, but I LOVE the English Toffee cappuccino.

I was a regular customer at this ARCO gas station until today. I have been pumping gas for over 22 years… I know how to do it. Today I was on empty and pulled into this ARCO station.
I used a debit card for the gas, and when I tried pumping the gas, the gas pump kept stopping. After fiddling with it for a bit, I went inside to let them know and was told to make sure the nozzle was pushed-​in all the way. I knew it was but went out and checked it again anyway. The pump still kept stopping.
I went back inside to tell them again and the owner told me that I didn’t know how to pump gas and that this pump had been working all day. What?! He said to go to another pump instead.
I was fine with that but didn’t want to pay another 35 cent transaction fee. He argued with me for a bit and then eventually gave me 35 cents to cover the 2^nd debit card transaction fee. The 35 cents wasn’t a deal-​breaker, but it was the principle of me being told I was pumping the gas wrong, etc. He should have just offered to come out to the pump and help me with it.
I moved to the pump on the opposite side and the same thing happened. I made sure the nozzle was in all the way, again. I went back inside and was once again told that I didn’t know how to pump gas. The owner was very upset and I told him that they should probably have the pump checked. He was being so rude to me! I stated that customer service is very important and that he shouldn’t be getting upset with me. He yelled «I don’t are about customer service!»
I couldn’t believe it! I told him, from one business owner to another, that customer service is very important and that without customers you don’t have a business. I also stated that I was never coming back to this gas station again. He didn’t care.
I asked the other guy to come out with me to the pump and he did. I grabbed the nozzle again and put it back in and this time it worked. It’s funny how things always seem to work when you bring another person over to help you :) At this point I’m sure the owner thought I was an idiot, but I don’t care. I do know how to pump gas, fluke or no fluke!
I finished pumping about $ 60 worth of gas… I probably should have just left and went elsewhere at that time. I will never go to this gas station again!
What’s interesting is how the owner probably felt that I, one customer, would not make a difference to his business. And, that may be the case. But if you calculate that it takes me about $ 60 to fill-​up my gas tank, and for simplicity, that I went once a week to this gas station. That would be $ 60/​week x 52 weeks in a year as I live down the street. That’s a loss for this business of at least $ 3,120! Now, with me writing this review and posting on Facebook to everyone I know in the area to use another gas station, this could possibly lead to a loss of thousands of dollars!
All they had to do was come out and help me with the pump the first time to get the gas pumping properly.

Ok, the gas is always cheap, but the best is the selection on soda fountain and their sandwiches are really good and fresh. They have a barbeque sandwich similar to the Mc Rib, without paying a lot.

Yes, the ATM transaction fee sucks, but it still usually works out to be less than other gas stations.
Also they have the word’s longest soda fountain and CRUSHED ICE!
I’ve always loved AMPMs ever since I was a fat little kid.
The customizable hot dogs are delicious.
They used to have this chocolate milkshake that you could add all of your own mix-​ins to that tasted like a Wendy’s Frosty, only better.
I also always loved how you can buy the mini candy bars at like $.10 each right below the counter.
I blame AMPM for making me a fat adult.

I hate the standard $ 0.45 transaction fee that every ARCO charges for a debit purchase, but whatever, it’s gas. It’s cheaper than the other places, so long as your gas tank is empty heading in.