Archer’s Towing & Recovery

This company has a contract with the DOT to tow your car. I was parked in a legal spot, and for street cleaning which happens once a year without much notice, they towed my car saying they put up a sign within 24 hours to let me know. It’s extortion, and it’s not a legitimate business. Brenda works the front desk and is not helpful at all. I encourage everyone to dispute the tow — call this number to dispute 415 701 5400.

I found a different towing company that was actually accommodating and will do business there. No need for red tape from an extortion ring who holds your car hostage while charging you. The other guys simply dropped it at the shop charged us about ¹⁄₃ the amount you charged and then we paid with no red tape.

I found myself in a collision this morning. I was surrounded by helpful, understanding people who did everything they could to help and better the situation.
This towing company was the exception.
When approached by the employee I was spoken to with a condescending attitude. I felt bullied into towing my car at their location even though I had other options. I was told to sign papers with no thorough explanation of why or what would happen next.
If things weren’t already bad, I was told by the driver that he would not take me home. He said he would only take me to the towing lot. Anything else would incur a charge and that I could «simply take a taxi when I got to the lot» (bear in mind I wasn’t even a mile away from my place when the accident happened). He then proceeded to drive off past my street and leave me stranded at the collision site.
The police officer had to make him drive back to take me home. Which of course happened with an abundance of hostility.
This was my first car accident. Things were already stressful without him unnecessarily adding onto it. When you’re treating me significantly worse than the other person involved in the accident there’s a problem.
I had enough motivation as it is but this only strengthened my urges to drive that much more carefully. That way I’ll lessen my chances of having to deal with this poor customer service.

Worst experience ever. Your car gets towed unexpectedly and if it gets towed by this company better get cash fast. The cost to get your car out will be a pretty penny. This business is all about charging you the most they can for your car. They work directly with the city and have city fees you must pay on top of their fees.
Once you get your car out expect a letter from the DMV notifying you Archers has a lien on your car.
Do not expect any courtesy from this place. Courtesy would be informing you that you have paid all your fees. This information will be passed on to the DMV but due to the DMV’s slow process you might receive a letter about a lien on your car.
As the women I spoke to (Vicky) said «most customers don’t ask»

I had very excellent experience yesterday when I needed a tow. The service was very fast and efficient. I thought it would cost way more than it did. They took my car to the shop of my choice as well. I was very thankful and even though I have AAA, I will use them for tow from now on!

ARCHER’S VINELAND SERVICE IS THE BEST IN SERVICE AND CUSTOMER CARE. Call them and get treated right (818) 982‑1464. Archer’s Vineland Service arrived promptly, provide quick efficient service and has the BEST Rates in the City. I met Archer and he is the nicest person. After my terrible experience with Mid Valley Towing in Van Nuys, it was a PLEASURE to have a professional experience with Archer Vineland Service. Thank you Archer for your professional service. You made me smile again:) GOD Bless Archer.

If there was a negative stars button i would hit it for sure!!! Way over priced towing services and after charging me an arm and a leg for a tow they don’t even have the capability to send out an invoice in an e-​mail. As much as they are charging for a tow you would think they could spend a measly $ 300 on a laptop and $ 45 a month on internet but I guess not.

This place is bottom feeders they tow your car after 3 days if it’s been parked in the same spot because it’s considered abomdoned?!

good guys esp. a lad named agustin