A-1 Home Improvement

John from A-​1 was great! Promptly returned calls, came and measured the broken dual-​glazed window pane we needed replaced, got back to me with a quote the next day, ordered the replacement piece, and installed it. 5 days from initial inquiry to completed job. Price was very fair. I would absolutely use them again.

After contacting a local business (Woody’s Screens) that I have been doing business with for 30 years. My appointment was postponed and then two other appointments were a no-​show and no call. I explained the situation to Rick the owner (A-​1) and he said He could be here around 5 o’clock to fix my screen. He was on time and he let me know he was on his way and I would be happy to do business again with this company.

OMG! Was calling around to see how much it would cost to cut a piece of glass. (One single cut was all I needed). Rick the owner quoted me $ 10 over the phone and I said, «that’s a little high for one single cut isn’t it? He said «you think that’s high? And I responded «yeah, a little». That’s where our conversation ended. I thanked him for his time and hung up. No nastiness over the phone just getting a quote, right? Wrong!
I decided to go with a better price somewhere else but when I got to the other place, the glass cutter wasn’t in yet and I didn’t want to wait an hour ½ for him to arrive, so I decided to go back to A-​1.
When I walked in with my lil 4′ piece of glass, The man I obviously spoke to over the phone (Rick) said in a snarky tone «I though you said I was too expensive»! I told him again I thought his quote was a little high but the last place was an 1 ½ wait so I decided to come to him and pay the extra $. He then told me «well i won’t be able to get around to it for about an hour ½ since I’m going out to lunch now». I asked him if he was messing with me totally thinking he was joking. He then continued to blast me saying that I insulted him over the phone and that he didn’t want my business! I told him he just lost a potential customer and he said he didn’t know me and didn’t care. Way to run a business, Rick. Maybe that’s why there is no one in your store, the phone isn’t ringing and you have virtually no reviews on Unilocal.If I could give this lunatic –5 stars… I would

Great small family run company like the good old days! Rick is the owner and very knowledgeable about all you window and screen needs. I went there because my glass in my sliding window was broken and they fixed it the same day! I Highly recommend them! They also sell new energy efficient windows, shower doors, screen doors and closet doors!