Niel’s RV

We had a great experience. We went to camping world and got the bait and switch between the salesperson and the sales manager, so we left. We came to Niels and got great service and a better price on a better trailer than at camping world. The financing went great with a good APR. the salespeople were very knowledgeable on every aspect of the whole process. Overall it was the easiest large purchase that I’ve ever experienced.

Excellent dealership with helpful and knowledgable staff!!! Hassle-​free purchase with the most professional people who only want to serve their customers! Highly recommend for sales and service!!!

I would like to thank all the Niel’s RV associates that helped us make the purchase of a new Lance travel trailer possible. I did my home work and visited/​reviewed/​and/​or corresponded with just about every Lance dealership in southern and mid-​northern California to locate a specific model of Lance at a good price point. After several months of searching and bargaining, Rodney at Niel’s RV gained my trust and worked out a deal that was acceptable to both of us. Niel’s RV had an outstanding selection of Lance trailers on the lot for review and immediate delivery. The service staff at Niel’s prepared, cleaned our new trailer inside and out and readied it for delivery as per our scheduled delivery date and time. When we arrived at Niel’s to pick up out trailer, the service team went to work on installing and setting up a new WD hitch to match our truck and trailer while we signed the final paper work. A service associated took his time to walk us through the workings our new trailer and answered our questions knowledgeably. Rodney spoke with us before departing Niel’s to make sure our questions had been answered we were satisfied customers. After bring our new trailer home and performing a more in depth inspection we discovered the bubble level on the electric hitch jack was cracked and lost all its fluid. After discussing the issue with Rodney, by phone, Rodney arranged to have a new bubble level be sent directly to our home at no cost to us. The replacement of the bubble level was a simple rework and we did not have to return the trailer or the damaged part back to Niel’s RV. Thank you Rodney for the special and personal service, follow up, and follow through. Given our current experiences with Niel’s RV, we would purchase from Niel’s RV again and would recommended Niel’s RV to others.

After attending the Chicago RV show, we knew we wanted a Lance travel trailer. While visiting family in California, on a whim, we decided to check out Niel’s RV. Very glad we did! They had all the models we wanted to check out. Rodney and other staff people were very knowledgeable.
Rodney was very helpful with arranging the transportation out to Northwest Indiana. It was especially helpful because we could ship our daughter’s tubs of wedding reception dishes in the trailer!
The last time we were in California we stopped by Niel’s parts office with questions and all the people there were informative and very nice.
I would recommend Niel’s. It was a pleasure working with Rodney.

Neil’s has been fantastic! We’ve purchased two RV’s from Neil’s in the last 18 months, and they are the best. The first RV, a class C, was purchased sight unseen. When we went to pick it up, it was in perfect condition, ready for our first cross country trip. When we decided we needed a larger class A, we looked all over but ended up going back to Neil’s. We got a great price on a 2004 Southwind 32VS and a good trade on the class C. The Southwind had new tires and everything was ready for us to make a 4,000 mile trip without a problem. Rodney was our salesman on both sales! If we move up to a diesel pusher, we’ll check with them first to see if they have what we want.

We purchased our first Lance trailer from these great guys a year ago and loved it so much that last month we traded in for a bigger one. All the sales staff was wonderful. They never pushed us or tried to get us to go beyond what made us comfortable. The service department is also great always answering questions for us newbies and helping in whatever ways they coukd. We highly recommend this great place.

My wife and I have been full-​time RV’ers for three years now and this is our fourth RV purchase. We currently own a travel trailer purchased here, and a Pleasure Way to get back and forth to where the trailer lives. Yes, it takes some trial and error to get the right rigs. Two were purchased from dealers.
Jim and his staff were just fabulous to work with. Far and away better than the other guys. Clear communication, very easy going, and agreed to a very nice price. Plus, they had the trailer prep’ed and ready for pickup on the day the promised — not like the other guys!
If you get the service we got, you will be very happy too. Thanks Niel’s RV. We are so glad we came to you.

Bought our first Lance travel trailer from Niel’s. Never owned one before so we took our time looking and shopping around. Jim and the staff offered a great price but even more than that, they made the transaction friendly, easy and smooth.
I’d recommend Niel’s to anyone looking for an RV. Everyone in the office has been there to help even after our purchase with questions and best practices. They really delivered on customer service.
Great sales team. Very happy we shopped Niel’s.

On May 20 20 015 I was charged $ 430.58 for a part that Niel’s incorrectly ordered and that I never ordered. Several times I have requested that the amount be credited to my credit card. They never respond nor have they corrected their error. I have dispued the transaction and turned it over to the credit card company to resolve.

They never have availability to fix a coach and they are extremely slow repairing because they have too many clients or not enough service techs. Not a good place to rely on if you want to get your coach serviced in a timely manner.

These guys rock! Joseph, Scott, and Tony are very professional, detailed, well-​mannered, and great RV detectives. They solved a myriad of electrical problems on my 2012 Jamboree-​at a very low cost.

Horrible service dept. with the worst customer service I have ever seen from any service related business. I bought my RV from the Pomona show and brought it to Niels for warranty service. After showing service adviser Scott problem with RV he later told me he couldn’t find cause of problem. He also said if I didn’t like that answer to bring RV back to selling dealer in CORONA, an 1 ½ hour drive! 2 months later another problem came up with A/​C. Now they tell me they won’t work on RV at all because I didn’t buy it from them. Staff at Niels was rude and completely incompetent. AVOID THIS DEALER AT ALL COSTS!

I has Niels sell our RV for us. I dealt with Nick.
Trusting a company to get you the best price for a very expensive vehicle is important… i was completely comfortable with them, they got us a fair price (and a little more than expected), and we had absolutely no snags along the way.
Thanks guys!

They had a great trailer at a great price. We were very impressed with Nick, he was very helpful and a very nice guy. He knew his stuff and there was no pressure what so ever.

Bought a 2013 Outdoors RV Timber Ridge from Niels. Unit was clean and of top quality. Our salesman, Jim, was very patient, knowledgable, and helpful. This was the only dealer we found in the LA area that carried the Outdoors RV brand. We are VERY happy with the service from Niels and our new RV. Their lot is small, but carries good stuff.

Followup is that Nick himself did a not so good walkthrough on a Saturday afternoon. Didn’t include the electric tongue jack crank and a few other things. Didn’t hitch up my emergency break away cable the first time I towed it home.

Excellent. Bought a used motorhome from Niels. Nick was my salesman. This is a different kind of rv dealer. Very honest and no pressure. Nick was very communicative and helpful both before and after the sale. I highly recomment

Their service department handled my motorhome repair promptly and efficiently. Charges were reasonable. The service guy fixed my steering wheel tilt which was stuck without asking and without charge.

The salesman we dealt with when we bought our first pre-​owned RV was nice until we signed the contract. The good customer service went out the window after the deal was closed. He wouldn’t return our calls and didn’t help us with questions regarding the RV as he said he would. Niel’s lost a good customer. We ended up buying a brand new motorhome shortly thereafter from Giant RV in Montclair.