America’s Party Rental

I actually haven’t rented anything from this company, so I cannot comment on the quality of their goods. However, I can say that their customer service is exceptional. I requested a quote from them for linens for a party I’m throwing this weekend and received a prompt reply via email. When I called to place the order, the lady I spoke with double checked to make sure the linens I requested were in stock. Not surprisingly, due to the short notice, they were not. She checked to see if some other colors were available, which they were. But what really impressed me was that she recommended I contact another vendor to see if I could get what I really wanted. Rather than keeping the sale and having me compromise, she offered a solution that worked. Based on that, America’s Party Rentals will be the first place I call next time I need to rent anything for an event. (And I will not wait until the last minute.)

It’s often the small things that show a business’ true personality. I have rented from America’s Party on a few other occasions and have been happy. But after my last exchange with them I will ever do business with them again. I called at the beginning of the week and reserved some beverage service items for a school fundraiser and told them I would pick up the items shortly after 9 am Friday morning. When I arrived, I was told that the coffee carafes I ordered were not ready and needed to be washed. The warehouse manager said he would deliver them to me later but I explained that I needed them that morning and that I could wait while he washed them… which I did and he gave them to me and I thought all was fine. However, when my school volunteers tried to use the carafes for coffee service later that day, 18 out of the 20 carafes leaked and spilled hot coffee all over the school gym floor and on the feet of the students who were using them. Several parents tried to fix the carafes but could not get them to stop leaking and we had to give up on coffee service for the fundraiser. I called America’s Party the next day (Saturday) to report the problem. No one picked up the phone so I left a message. No one ever called me back. So, when I returned all the items on Monday morning, I explained the problem and showed them that the liners in the carafes were all loose and that we could not get them to seal properly. I asked for a refund only on the carafes that did not work… a total of $ 19. I was happy to pay for the remainder of the items we had rented. Not only did the warehouse manager refuse to give a refund but he then blamed ME… he said the reason the carafes leaked was because I had «made» him hurry to wash them and that he hadn’t had time to screw them back together properly. Uh… what!!! I pointed out that a customer is entitled to expect 1) rental items to be ready when ordered and 2) be in working order when they are handed over. NO mention was made about the carafes perhaps not being put together properly when they were given to me. And, when I called to report the problem, no one called me back to mention this. The sum I was asking refunded, $ 19, is petty cash to them, but was the cost of an entire ticket to our school fundraiser that could have been offset to compensate the hassle we endured of having to clean up all that spilled coffee. Very very poor business practice to not deliver a working product, blame the customer for the company’s mistake, and then refuse to refund the money. Shame on America’s Party Rentals. They have lost my business, my daughter’s school’s business, and several of my catering contacts business… I hope keeping my school’s $ 19 was worth it.

I have used them for birthdays, proms, and bingo parties with no problems. So hate the non weekend pick up and drop off. Always have to miss work for pick up and return.

Such a painless and easy experience! I just came back from APR to rent a few tables and chairs for my dad’s birthday event that were having. The two workers (I’m sorry I didn’t get a name) were so nice and the woman was extremely helpful and sweet! I honestly thought the process was going to be a bit complicated and was a little nervous after reading some reviews but boy was I wrong!
The transaction went smoothly, deals were sweet, and we were in and out of there in no time!

They changed ownership… before change I would give them 5 stars for customer service… now that they have changed I can’t even get someone to call me back regarding my order next week. Really frustrating that ownership is changed and no one notifies people that made rental orders before change that are being delivered after change. I am very nervous for this event now.

Great experience! Super nice people to work with. Dropped off and picked up stuff with no problem. 20’x20’ tent was amazing and fairly priced! Will do business with this company again

Decent

Terrible experience. Went to them specifically because they had pink table cloths. Ordered them and chairs, and planned to pick them up the day before my event, (the procrastination was my fault), BUT they told me to come and that they had them! They called me 15 minutes before I was scheduled to pick them up, I was already ¾ of the way there, and they told me they were out of pink table cloths. It was probably the first time they even saw how many they had, because they were packing it up for me, but just want to point out that I called them like 2 – 3 times the night before and morning of to confirm they had them and specifically asked people to go out and check, etc. But of course, they couldn’t tell me until I was already on my way; at least 15 hours after I had originally called in. Either the employees weren’t checking like I had asked, or they were lying to me to try to make me desperate for other random table cloths/​colors. Either way, bad business practices.
I was left with no table cloths the day before my event: a Saturday. If they had just checked like I had asked (or told me the truth) I could have found them somewhere else. Unfortunately, most places are closed on Saturdays or by 2pm, which it was already past.
I decided to get the chairs I had ordered anyways since I was there. The chairs were super scratched up and off white (a yellow even). Frustrating, but at least they had them…

I throw a pretty good size party every year and I’ve had great success with the staff at APR. They are always friendly and helpful and they do have great prices compared to some of the other companies around. Pick up and/​or delivery is easy and all of the tables I have used were clean and in great shape. I recommend them to all of my friends.

I had a great experience with these guys, took care of all my needs in a timely manner and had no issues or headaches in my service. A lady named Heather who works there was extra nice and helped me manage my stress levels when things got a little rough with another vendor I had hired. Def. Recommend her and their company!

This company is a sham. They literally NEVER answer their phone (except once when I called today and could hear someone in the background but they decided not to respond when I said ‘hello’).
It’s your classic Groupon scam business; they just sell as many vouchers as possible, take the payout from Groupon and then stop responding to the customers because… wait for it… they have already been paid for the «work» that they promised with the voucher. If you want to find a real company to do your party rentals just find a local one that lists their address on the website, if you can drive to their office to complain they are a lot less likely to screw you.
Take a look at APR’s website… no actual location or legit contact information? (check), all images oddly stock looking? (check), no pricing information? (check) citing questionable business awards/​achievements? (check) …It’s not rocket science, just a good sign that you should take your business somewhere legitimate!

Don’t count on good communication… they have a difficult time returning phone calls.
I was shorted wine glasses, and of course they never returned my calls. There were also stickers stuck on some wine glasses that we had to scrap off and re-​wash. No one ever called to apologize after the event either.
My party was a success but not because of Americas Party Rental.

I rented black chiavari chairs for my wedding in Stockton, CA. I went to them because they had them for the best price.
PRO’S
–The price (including delivery and tax) was cheaper than anything in Stockton
–Great phone customer service
–The chairs were nice and well maintained
Con’s
–When I went in to setup everything in person the lady who helped me was nice but her coworker was very rude!
–Must have a credit card on file
Chairs came on time and was everything I expected!

DO IT… USE ‘EM! You’ll be sorry if you don’t. Prompt and professional service. If you don’t understand the sizing of anything they are there to help you make all the right decisions.
OH and a side note: The 9 foot umbrellas DO tilt. If you’re in the sun on a hot day, go for it.

My wife and I hosted a wedding reception in our backyard for 50 people last weekend and used America’s Party Rental for the tables, chairs and linens. The front office was very friendly and easy to work with and gave us some great suggestions on the types of chairs to use, based on the event.
She promised a Friday at 4:00 delivery to our home in Granite Bay and I was pleasantly surprised to receive a call from the driver early in the afternoon that he was in the area and asked if he could deliver them early that day. Very convenient. The tables were in great shape and the chairs were spotless.
They promptly came by Monday morning to pick up everything and even helped bring the chairs back from the backyard.
We will definitely use them again in the future.

I used America’s Party Rental for my wedding of 270 people in Sacramento and it was so easy to use this company! We were able to get all the glassware, utensils, etc. that we needed and they even helped pick out table runners and other items I hadn’t even though about needing. They made it very easy and had a wide variety of colors, glassware, and anything else we could think of. It’s hard to find places with what you need during wedding season, but we didn’t have any trouble once started working with America’s Party Rentals. They also delivered and picked up all our rental items at the time they said they would which made everything much easier.
I would recommend them for any event!

I was really disappointed in my experience with America’s Party Rental.
I rented for two separate events with them and the communication and experience was very poor.
I was quoted for both events, signed my contract, and paid my 50% deposit to find out days before my first event that they quoted me incorrectly and their mistake meant that I actually owed about double what they quoted for both events.
Due to minimal time to change vendors and a signed contract, I paid the higher cost.
The first event went fairly smoothly; however, I was never contacted to pay the remainder of my contract, they just went ahead and charged my credit card — this was also true for the second event. I would have at least appreciated a phone call, because ideally I would have used another form of payment but communication and customer service is definitely not their strong suit.
My second event delivery was a little more chaotic. Like the first event I was told they would call when they were on there way to deliver as they provide a 9 hour time window, and never received a phone call either time though I called on the days of the deliveries and was assured I would receive a phone call. No phone call, the drivers just showed up.
I’m generously giving two stars since the products were all delivered complete and the quality of the rentals was satisfactory. I definitely expected more from a company that specializes in rentals, but I absolutely expect that when a quote is given, the contract is signed, and the deposit is made, the quote will be honored — their mistake, not mine. Oh but wait… it is my problem.
I will not be using America’s Party Rentals for future events.

I’m coming back to write an updated review on America’s Party Rental.
We did not have the best service at the time of our party rentals and there was a lot of confusion, but the management and owners took the time out to contact us after our event to make sure they made things right for us. My fiancé and I love supporting local businesses and we can always appreciate when a business makes the effort to contact us, especially to help fix an error on their behalf. We will be getting married in September this year and will most likely rent from America’s Party Rental again.

We used America’s Party Rentals for my daughter’s wedding in April. While the price was reasonable, and the customer service up until it was time to charge the remaining balance was very responsive, but the quality of the some of the rentals and delivery/​pick up were not.
The final order didn’t seem to make it to the team in charge of loading the truck. Not all items from the finalized invoice were delivered and we had to call for them to come back out. A number of chairs were falling apart as we unstacked them. Additionally as guest sat in chairs during the event, more chairs fell apart. Tables were not all marked as American’s Party Rentals and were mixed up with venue tables causing frustration and stress the day of pick up for both the driver and clean up crew. When I called to ask for help to sort out the table mess, no return call was ever made.
At least they did not charge for table cloth mistake, but we would not use them again. To bad because we do events from time to time and might have been repeat customer if we would have at least gotten some kind of response after the event on all the delivery/​pick up issues. Oh, and don’t rent the natural wood chair unless you pick them up yourself and inspect every chair.

I used America’s Party Rentals for my wedding last Sunday. They were easy to work with and very affordable. It was so convenient to book everything online too. We opted to do the will call instead of delivery and it was super easy. I’d definitely recommend them and use them again too.