DeCola’s Plumbing & Heating, Inc

Great service, high quality work. Our water heater broke two days before Christmas and DeCola’s helped us get the repair covered under warranty and sent a team first thing Christmas Eve to install the new one. The owner is personally involved in overseeing his staff. Couldn’t be happier!

Very satisfied with the level of professionalism, price and rapid response time when I had a water emergency at my home. I woke up to no water and the realization that I had a frozen pipe somewhere due the extreme cold temperature. I quickly searched Unilocal for a nearby plumber and DeCola’s came up with a 5 star rating. Coincidentally, upon consulting with my condo management company, they also recommended DeCola as a reliable company who has done repairs for them in the past.
Upon calling DeCola, I got someone on the phone right away who was so pleasant, gently calmed my fears and gave me suggestions to remedy until a repairman (Marcus) could come out. Well, he showed up within the hour and fixed the source of the frozen pipe to the best of his ability. He was knowledgeable and reassuring to me that everything would be fine.
He also was nice enough to replace a minor part on my toilet that I mentioned was broken and didn’t charge me.
I will definitely use them again – they do plumbing and heating for gas furnaces, which I have. Highly recommend!

I had contacted another company but they never returned my call. I then contacted Decola’s since I wanted a local company. While I had to cancel the first appointment because the plumber was running much later than expected, he actually not only showed up on time the next time around but it was during the aftermath of a blizzard and the streets had not been totally cleared! That’s service!
I knew I would need a new Saniflo system that was going to be pretty pricey but Rich called me, told me the price, and asked if it was okay for Marcus, the plumber, to purchase the part. I really appreciated the call (although I know it’s because they don’t want to have to eat the cost of something that customers don’t want to pay for once they find out the price!). I thanked both Rich and Marcus for their professionalism, prompt service, and letting me make the decision as to whether or not I wanted to spend the money on a pricey repair (I did!). I highly recommend them.

Having recently moved into an older house, we found there were a number of plumbing issues that needed to be addressed — none of them catastrophic, but several of them significant. Rich Decola came to our home, and carefully walked through, examining each problem and patiently explaining options (even noting for my wife how he could readily move our stackable washer-​dryer to provide a little more needed pantry space. He provided a detailed estimate of costs, which allowed us to make informed decisions about what we wanted to have done.
The young plumber who came to carry out the repairs was terrific: timely, skilled, patient and good humored — even though some of the repairs called for an awful lot of sheer muscle. We were especially pleased by the fact that, unasked, he took care to lay down drop cloths everywhere he would need to go, protecting our hardwood floors and leaving us with zero post-​repair clean-​up. (He even did a quick minor fix of a shower handle free of charge!) The total cost of the repairs was exactly what Rich Decola had told us to expect. No surprises, just work very well done. We will definitely look to Decola for any future plumbing needs.

Rich DeCola is an absolute professional. His company is all about personal service. He returns calls in the evenings and weekends and on vacation.
His company has completed showerhead and faucet repairs/​upgrades for me and provided emergency sump pump repair and replacement.
He has earned my highest endorsement.