Carrazzone Peter, MD

I had to wait over an hour to see Peter Carrazzone. His staff asked for a check as soon as I walked in the door. I didn’t even have a chance to take off my coat. His staff were unprofessional and uncaring. They acted as if they were doing me a personal favor by taking my money and accepting my insurance. They became nasty when I tried to advocate for myself. When my insurance did not cover something they acted aggressively trying to collect. They got my name wrong repeatedly even though it was right in front of them. They did not know how to process the claim properly then took it out on me.

If I could give zero star rating to High Mountain Health (North Haledon), I would. While the Drs and PAs are average, the staff is absolutely horrible. They show no compassionate and are down right rude.
There is zero follow up on their part regarding results; you need to hunt them down for the very thing they promised to do and then get attitude. Forget trying to get on their books, they are always overbooked.
Since Dr Carazzone grew his practice to a comprehensive group practice, the service and quality has suffered tremendously. It’s all about the business. Getting more patients on the calendar and giving less time with the providers-​all to increase their bottom line.
I’ve been a patient for years. Staying on despite the above because it generally was convenient to have different specialties and a lab right down stairs.
After the treatment I received today from the receptionist, I am done and will be finding a new primary care physician immediately.