The Home Depot

Seems in general like an OK Home Depot. However, I purchased an assembled Weber grill, drove almost an hour to the location for the grill, and discovered that there were at least five mistakes in the assembly. A couple were show stoppers, including the starter not working at all, and one of the gas controls spinning without any stop. Very disappointing that they seemingly have no checklist before sending out a grill as «assembled». I returned the grill and bought the same model at Lowes, which worked fine.

Below is a complaint letter I sent to Lowes regarding a poor shopping experience I had in their North Conway, NH store
Lowes response: IM SORRY
My recommendation: Shop Home Depot across the street. The Home Depot manager was great. He was more than happy to help me.
Dear Lowes,
I am writing to you regarding a problem I had at your store in North Conway, New Hampshire. On April 14^th, I attempted to purchase a Velux skylight plus numerous other items for an attic remodel. My shopping cart had well over a $ 1300.00 in merchandise. Although the skylight was available for $ 406.00 dollars in your Boston area stores, for some reason the item was $ 430.00 in your New Hampshire stores. I asked customer service if they would match the price. I was told it was Lowe’s policy not to match its own price. That really doesn’t make any sense. The store manager, who was fully aware of my problem, did not attempt to help me. He left it up to the clerks who really couldn’t make a decision. So for a total of $ 24.00 Lowe’s lost a $ 1300.00 sale. I left 2 full shopping carts at your customer service counter and wasted 2 hours in your store. I went to Home Depot across the street. Home Depot was very happy to match the price plus reduce the cost of the entire order by 10%.
As a regular customer in your Boston and New Hampshire stores I am totally disappointed. There is a lot of competition in the home center market. Lowe’s needs to review its price matching policy and hire managers who really care about customer service.
Sincerely.
Bob F

Another basic Home Depot. I went in the middle of the afternoon on a weekday, and there were only a few other customers in there. Two or three women helped me, which made my search really easy. It’s pretty set back from the street, so just follow the signs and you’ll get there.