Greenbay Family Dental

NOT the dental office of old. While Dr. Charles might be pleasant, her prices are outrageous! Her smile always seems forced when having to deal with people from the Great Lakes Naval Base which I have worked there for over 20 years. If I do go there, it’s for a regular cleaning by Nancy Bruce who is really great and friendly, I highly recommend her! I really miss the past owners who always had a smile on their faces for everyone who walked in the door and everyone was always laughing. The practice has been there for the last 25+ years and it just seems like people go to this location now because they have heard good things from people who remember the practice of old.

I went here for the first time today, and it was great! Nicole cleaned my teeth and she did an excellent job! She was friendly and professional. She was able to get the stains off of my teeth from coffee. Once she was finished, Dr. Charles came in and looked my teeth over and said things looked good. They both were great in giving me info for special care, as I am pregnant, to make sure I don’t get gingivitis. Nicole also gave me several pamphlets on good info for dental care for my little one once she’s born.

I had to go here for a cleaning from the VA since the VA was full. I would rather wait months and months than to get a cleaning here again. The hygienist was rough, rude, incredibly messy (I had water going all over my face, up my nose, on my clothing, etc.), and acted like she just wanted to get out of there to go to lunch or something. I was in pain during the cleaning and told her I had very sensitive teeth and gums and my current hygienist doesn’t use the water pic on me because of that and could she use something else. She said in a very annoyed tone, «Well what DO they use then?» and «Well, they shouldn’t be this sensitive.» I don’t know what the tool is called as I am not in the dental profession and I am sorry, but why even say that? I know they shouldn’t be this bad, but this is why I get cleanings every 4 months instead of 6 and have already had gum surgery! To top it all off, she didn’t even get all of the coffee stains out of my teeth, which you think she would have with as rough as she was. Never again!

My son and I both needed an exam, they were able to schedule our appointments together back to back. The staff that I had interaction with was ok, they were polite and kind. The hygienist was Great, very understanding about me having my 7yr old (he was a patient as well) and also my 3 month old. She talked both my son and myself through each process, which made it a lot better for my son. Dr. Charles was great, she answered all of my questions, talked us through all the steps, and was very nice, polite, and attentive. Also I liked the fact that they checked with my insurance prior to the exam to see what was covered, that way I wasn’t stuck with a bill just so they could get money. The only small issue I would say was the financial part of it, when she was making out a treatment plan, and I notice it said 60day and I was explaining to her that I probably wouldn’t have the money within that time, but she was stating we needed the treatment, which I definitely know we do, she just seemed a little pushy when I said we may not have it then, but she said just call when we were ready, so no big deal! Overall I like the place and service, and my family will continue to see Dr. Charles. Sorry so long.

They are great! Everyone is very warm, friendly and knowledgeable, from the dentist to the receptionists. They really do make you feel at home. I’ve had cleanings and fillings done here and both were very painless, easy procedures. I can’t recommend them enough. My wife had some negative experiences in the past with previous dentists, and this clinic managed to do away with all of that in a single visit! Now she can’t wait to get her next dental treatment here!
I very much recommend Greenbay Family Dental.

My family of 6 have been coming here for years. The staff are polite, professional and friendly. By far the best dental facility we have ever had.

I have been going to this office for over 10 years and although what people say is true about the office manager, I highly trust the hygienist and keep going back. I have not had much interaction with the doctor so I can not comment there. As for all the comments, most are from the office managers family so you can assume from there. So if you stay away from the office manager and you will be fine.

I assume they read my review, as I see they submitted a phony credit bureau report claiming I owe them $ 50. when I paid every time I walked through their crappy doors. BEWARE this is not a family friendly establishment unless you like being treated like dirt.

I’ve been going to Greenbay Family Dental for almost as long as I’ve had teeth in my mouth! I moved to the city about 8 years ago and I STILL make the hour trip out to GBFD because they truly make you feel like family there :)
The staff is really helpful and friendly, the office is always tidy and recently got a very nice make-​over and my teeth always look and feel great when I leave!

This dentist’s office is great! The staff is professional and willing to go extra step. I’m in the military and they work with military insurance company (United Concordia). They make sure you don’t over the limit allowed. My wife goes over there and she was scared of dentists. After her visit, she was happy to back there again. Highly recommend!