Ulta Beauty

I’m not sure what these other Unilocalers are talking about, I have consistently had great experiences at this store. I usually go at lunchtime, so I can’t speak to how the store runs during high traffic times, but I have always left pleased when I have gone. The staff has always been nice, but my favorite is a young woman with long, pale red hair (sorry I don’t know your name!) She spent 20 minutes helping me find a good eyeliner and brow filler, and very skillfully applied them to me. She praised my abilities and helped me learn a few new tricks, too. As a result, I’ve spent hundreds of dollars at this store and will probably spend hundreds more. Highly recommend!

Poor service. I waited at the checkout for 15 minutes, not an associate in sight. I left without making a purchase.

If I could give zero points I certainly would. Although there is a large selection at this store, I would rather go to Sephora where I can get helpful and nice sales people to help me. I walked into this Ulta location and no one approached me. I finally found a few salespeople in a corner chatting and asked for a particular lip moisturizer I was told they carry and two different salespeople told me they have those scattered all over the store and that was it. No one offered to help me look for it. I left and went to Sephora and even though the salesperson was busy she took the time to show me all the items they had. I spent $ 210.00 that day at Sephora. I find it very strange that a sales person in any store could care less if they made a sale or not. I will never step foot in the Ulta store in chesterfield mall.

My friend and I had a wonderful experience at this store. We stopped in looking for new makeup. Kelly was very helpful. She helped us pick out the type and color makeup for the look we were trying to achieve and then showed us how to apply to get a professional look. Checkout was a breeze. It’s rare to find such a great customer service experience. 2 thumbs up!

While the selection at this Ulta location is larger than the Sephora inside of Penney’s, I would rather forgo a product or order it online than purchase here.
I have rarely gone into this location of Ulta and been given a direct offer of service and many times the saleswomen seem to pick and choose who they want to assist. I am a consistent buyer of beauty products (easily hundreds a month) and compare the service of Ulta to Sephora. Additionally, the amount of time that you may wait in line at this store can be ridiculous on a sale day. Two registers open on a high traffic day seems like poor decision making.
I didn’t think I would use Unilocal to review a retailer but I have felt strongly about the lack of customer service at Ulta in Midlo for some time.