Vehicle Processing Center

This place is hit or miss I’ve shopped to vehicles form here but it seems that having an appt isn’t important. Very strict about the gas meter reading under ¼ (literally better be under) and the 2! ladies I he front take forever. They take their time, make phone calls, check Facebook while you’re still waiting to be seen and then finally when they check your stuff they tell you what’s wrong and won’t process any further. Plus it’s in the ghetto of town. No way you can walk any where around here without getting mugged.

Absolute terrible experience thus far, and I have yet to even pick up my vehicle. The customer support blows you off, as well as when you call into the Charleston location. Additionally, the hours required to pick up your vehicle are not realistic or acceptable. Customers have to drive four plus hours, Monday to Friday. Therefore, military personnel have to take time off, which is impossible for single military personnel with obligations/​duties. If I could give a thumbs down and 0 stars, I would. There’s initiation to request for this location to be discontinued for military personnel.

In the right part of town I’d want to ship a vehicle from! In other words… sketchy area! We had an appt and we still waited around all day. We were picking up our truck and to our surprise our vehicle was delivered in one piece and not chopped out for cash. The employees were polite, that’s about it.

This place is located in a very sketchy area and the person who takes you to your vehicle was extremely rude as if he hated his job. Thank goodness the car was not lost like others but would never like to do business with this place again.

I had my car shipped here from Germany due to a PCS and they damaged my car to the point that I had to get rid of the car. Long story short they parked my car in a parking lot that floods, so when it rained my car was flooded. These idiots then took no responsibility for the damage, calling it an «act of God» which according to them they cannot be held responsible for. The most they would do is clean the carpet in my car… and they didn’t even do a good job at that. Then after I called and filed a claim with my insurance company the VPC wouldn’t speak to me directly, instead telling me I had to have my insurance company call on my behalf. From speaking to my insurance company (USAA) they tell me this is a common occurrence with this VPC. The frosting on the cake is when I went to pick up my car the oil dipstick had been broken in half… when I asked how it happened they just shrugged and said I don’t know. This place sets a new low in professionalism and is the epitome of the «good o’l boy» system so prevalent in Charleston.

This is the location where the military and the federal government ship their vehicles. This site is not in very good here yet, but it is write off of Interstate 26. Take in mind that you need to be in the office by 3 p.m. In order to fully processed for the day. The process takes a little over an hour if everything is going to Wrigley. You need to make absolutely sure that your vehicle has a quarter tank of gas or less, it you do not there are a list of three or four places within about a5 mile radius that can take the gas out for you body costs about $ 30 to do that and about 25 minutes. It’s not just shove a tube down your tank anymore and siphon it out. When it comes to cleanliness if you washed your car before you come in from out of town you should be okay with maybe a few wipes in the front of your bugs front bumper. They need to know your mileage, they need to seek your orders, 3 copies, and they need to have your vehicle registration and you have to show your ID. Inspection is very thorough and they put everything inside your car into a box and then put that in the trunk. Do not have anything such as towels or water bottles or anything in your car besides the format is Jack some small tools that’s it. The ladies in the office are thorough and fairly friendly if you are nice to them and not rude. There is a copy machine there and they will be helpful to get you a cab if you need a cab back to the hotel or a listing for the rental car companies.