Five Guys Burgers and Fries

Our first time here and we weren’t sure what to expect. Prices seemed a little high until we saw the size of the burgers and all the toppings (at no extra charge). Great ambience, peanuts in the shell while you wait, amazing selection of soft drinks. Burgers actually taste like hamburger, kitchen is incredibly clean (it’s in view of the customers). Great experience all around.

I was excited to try this when it opened, but the food’s just okay. Seems great if your aim is to gorge yourself, but for quality, Red Robin is better. Its really loud inside too, with the staff shouting out orders… I couldn’t wait to get out of there

When I’m hungry for a good burger, this is my first choice. I’ve been to four different Five Guys locations and have gotten the same good quality and service at all of them. I’m not a big eater, so I always order the little burger (after making the mistake on my first visit of ordering the regular burger and ending up with a sandwich about the size of a softball).
The french fries usually very good, but sometimes there are too many short/​burnt ones in the bag. But they are always plentiful; when they serve you a regular size order of fries they fill a small-​soft-​drink-​sized cup with fries, dump it out into the bag, and then fill the cup again and put it down in the bag.

I’ve not yet been to a Five Guys and been disappointed. EXCELLENT burgers.
Fries are okay.
Their system for ordering, cooking and getting food to customers is fantastic. I love that I can see everything happen as it happens.
At his location, EVERY behind the counter person made I dealt with made eye-​contact with me and smiled.

As much I don’t really like chain restaurants, I do like the newer style chains that offer limited items, but those items are made at top quality. Chipotle focuses on burritos. Five Guys focuses on burgers. I know there are a lot of other similar restaurants out there but these are two of my favorites in that category.
The burger is juicy and packed with flavor. The cheese was melted and there was plenty of it, just the way I like it. I’ve been here several times, but I went there last night and every bite of my burger was like heaven. It was one of the best burgers I’ve ever had. My wife got a burger too and loved hers and we shared regular fries. We bought one and it was plenty for 2 people. The fries are similar to fair style fries. To me, they’re good but not great.
Customer service was average. The kid that took our order startled me a bit. I ordered the burger and was getting ready to order fries and a drink when suddenly, he yelled out loudly to the cooks how many burgers to make. I know he needs to do that, but it would have been probably been better if he would have just waited until my order was complete because it only took me about 5 seconds to order everything else. It really wasn’t a big deal, but I just don’t like having someone suddenly yell when I’m right in front of them. Otherwise, service was fine. They said 5 – 7 minutes for the burger to be ready and that was about right.
The price of the food is a little high even though the quality is great. It was around $ 14 for 2 burgers, 1 regular fry, & 2 free waters. I guess it falls right in between traditional fast food and a traditional restaurant, but I would probably would have expected to spend closer to $ 10-​$ 12 for the amount of food that we got. I think they price the burgers a little higher because all the toppings are free. My wife took advantage of that, but I usually only get about half of the toppings so it’s not a great deal for me.
Overall, I think this one of the better places to get a burger in the Canton area.