Jackson Hewitt Tax Service

–5 Stars:
Horrible Experience: If Jackson Hewitt can’t understand how clocks work, how will they do on my taxes!
I’m sitting in the the East Brunswick, NJ Jackson Hewitt for over an hour now waiting for my 2pm appointment that I made mid week via the phone number for this office.
After waiting 20 minutes I assumed I would be the next one in and they were just taking their time with the previous customer… Nope… I was told that the woman waiting (who was a walk in) would be next «because I/​we don’t take appointments»
Again, not only did I call mid week for this confirmed appointment, but I called at 12:30 to see if I could come early or of they had an earlier free appointment. I also confirmed my 2pm appointment when they said that there would be walk ins most likely (like a fool, I drove an hour to get here and assumed they understood what appointment meant).
Since I did drive down here and I will be traveling this week, I really have no choice but to stay here and wait (while missing a family event and the beautiful 70 degree weather).
I had used a competitor for about 15 years with no problems, but the past several years I used Jackson Hewitt for convenience. I WAS AN IDIOT!!!
On a positive note… As I’m waiting (1.5 hours now) this is helping me hone my social media and marketing skills on Twitter, Facebook, Unilocal and other social media.
Thank you Jackson Hewitt for miserable Sunday!
Jeff Babey
PS: the owner of this franchise should have it taken away. He puts his employees in a position of dealing with his ineptitude. Thanks Jeff Maden for not caring.