Georgetown Associates

Georgetown apartments is pretty much exactly what you pay for in the location and see while touring the property. Upon first visit the manager did not seem to engage much nor seem as though our business mattered to her. She didn’t follow up about our applications or anything I had to call numerous times. There is total lack of customer service with the property manager. We decided the price was right and the convenience of being close to work made the decision easy. The manager never once gave us any sort of follow up call after we moved in. The first week we moved in was end of April and the heat for the building was still on– I never had floor board heating before and the apartment was so hot I didn’t know how to fix it–
So I call the emergency hotline in hopes the tech calls me and just explains how to fix it but he was terribly rude and asked me if I was drunk. It was noon on a Saturday and I got asked if I was drunk by someone who I could barely understand because their accident was so thick. I sent in a maintenance request shortly after we moved in with some items that needed to be addressed and some marked on the move in check list. The manager then advised of their pretty inconvenient hours (open till 5pm except 1 night a week) and I advised I would have to discuss to get this scheduled. She never followed up with any of this– the request– how the move went– if we had any questions. Nothing. She was happy she got a lease then poof you’re gone in her books.
Just know you get exactly what you pay for.
The maintenance manager is very nice and kind and always says hello. He’s the best asset the property has.

They’re very dishonest, they do not return your security deposit. I have waited over 2 months and ten phone calls and they have lied to me each time. Proof is below. They apartments are in a horrible neighborhood, which is crime ridden and filled with roaches. The police know of your location and they say the name, when you call, because, they’re so used to being called. Karen is a slumlord and she is a disgraceful person.
Dear *********,
Your account was closed and your Security Deposit Refund Check will be mailed out to you shortly.
You should receive it before the end of September. If you do not receive it by September 30, 2012, please contact me at your earliest convenience. The address that will be used for this mailing as per your instructions will be ##############################################################################.
Sincerely,
Karen Echenique
Property Manager
Georgetown Apartments
It is now October 13^th and I do not have a return deposit!