Gateway Kia of North Brunswick

I liked how everyone was very nice and worked hard to make it so my Wife and I got a good deal and are able to have a safe reliable vehicle with ample space for our one year old twins. Would highly recommend!!!

HORRENDOUS EXPERIENCE! Went in to look at the Kia Rio five door. The car was gorgeous, the salesman (Vito) seemed nice enough at first, talking about how he wants to find the right car for me, not stretch my budget, etc. Went on a test drive, all was good. The car was fully loaded, and stickered at around $ 21k. They claim «$ 5000 off any car!» but in reality, there is a BS $ 4000 package on EVERY car which includes an iPod cable, pin striping, and floors mats (retail value, maybe $ 100 tops). So, I was expecting to be about $ 1000 under MSRP after all said and done. WRONG. He was insanely pushy about leasing despite me not wanting to lease AT ALL. But the real kicker comes to pricing. His offer was for $ 480 a month over six years, plus down deposit. THAT CAME OUT TO $ 37,000 FOR A $ 21,000 CAR!!! He wouldn’t tell me the price of the car, or the interest rate he was proposing. How stupid do you think the consumers are!!! And he wouldn’t even entertain me trading in my car. My trade-​in value (according to Kelly Blue Book) was worth $ 9300. THEY OFFERED ME $ 3500. ARE YOU KIDDING?! I’ve never had a more dishonest, terrible experience at a dealer. Try somewhere, anywhere else to get your Kia. Beautiful automobiles being sold by the WORST people.

In May 2015 I was in a serious car accident. I was driving a Hyundai Accent 2013 which was t-​boned by a kid doing nearly 60 miles an hour, he never even tried to brake. It was a significantly traumatic experience and to this day I have issues passing through intersections and driving on highways. The car kept me safe though and I was able to return to all my normal activities in January of 2015. Anyway, that car was obviously totaled, the decision came down in the third week of May. The insurance carrier for the at fault party gave me a rental until the beginning of June, after that I had to borrow my step-​fathers car as he could ride his motorcycle to work, until I found something else. After looking at used cars in an effort to save myself some money, I was at my wits end, and on the 27^th of June my step-​father advised me that he would need to drive to work, not ride the motorcycle, for work-​related reasons. I had to find something pretty much that day.
So, on June 27, 2014 I went driving up the highway, terrified and still in a lot of pain from the accident. I stopped at the first car dealer I felt might have something in my price range, Kia. The process was relatively painless, at the time. After I left, I realized 1, I’d been charged significantly more than the car was even worth at that time, and 2 I was lied to about my options to purchase used vehicles that were on the lot, that would’ve cost me less and that I showed great interest in. I can’t blame the salesman, I was an easy mark, a woman, alone, stressed, not a ton of money, and really not a lot of time to get something to drive away with. At the end of the day I’m going to end up paying about $ 30k for a 2015 Kia Forte, and guess what that’s not even the issue I’m writing about! That’s not even the most painful thing!
About two months into owning the car, there was a minor rain storm, and I drove to my mothers house, well when I got there I looked in the back seat and It looked like the window had been left open or something, the back left seat was absolutely soaked. I was so upset, about to make the first payment on this car and already an issue. I called the dealer and was told, oh its no big deal you probably did leave the window or something open. I figured. maybe it iwas cracked who knows, and laughed it off. Until the water dried and there was an ugly watermark, quite noticeable as well, on the back seat. A couple months after the first issue there was a more serious rain storm, and it was cold out by this point so I KNOW the window wasn’t down, and again the seat was truly soaked through and through, to the point where my friends couldn’t sit in the backseat even with a towel down. I was not a happy camper, I called the dealer again, cited the earlier conversation, and was told to bring my car in, leave it there for at LEAST … AT LEAST… THREE DAYS… when I asked about a courtesy car (laughable for Kia I know but hey I tried, right?) for the time period since it was so long, the dealer pretty much laughed at me and then said this was the only option. Well, I work to afford the $ 400 a month I got scammed into paying for this car so, no dice buddy. When we couldn’t come to an agreement I set about just dealing with it as I don’t have time to be without a car. Fast Forward to present day, the cars back seat becomes thoroughly soaked, on both sides with serious rain storms. and with more minor showers just the left side is soaked. There is a while filmy feeling mold that is now growing on the seat, so you can totally rule out friends riding in the back of my car, sorry ya’ll. And as far as the trunk compartment of my car is concerned that is utterly and totally useless for anything I don’t want being soaked completely or smelling like mold because its pretty much constantly a damp, wet stinky piece of junk. The whole car has a stink to it because of this issue. Essentially I’ve got a sedan that’s got a two-​seater complex.
I’ve looked into trading the car in, gone so far as to have the other companies dealer look at the car to appraise it, only to be told they’re going to have to take off some of the value to repair the issue/​detail the back seat for the water damage. So, even when I try to escape the bad deal that was made, I can’t! I’m under water on a car that is for all intents and purposes completely useless.

terrible service. they fix something and then a year later, you’re back at square one. and then when you go back so they can check it out, it costs $ 120 just to check the problem! then they want to slap you with the cost + labor!!! i will never purchase a kia again! they have horrible customer service and whatever they fix, breaks! so what’s the point!!!

went knowing I wanted to lease a Kia Soul ! with whole shabang package. Original salesman, Dan was very good. He did a great job showing me the vehicle and seemed real enthusiastic about the sales pitch. spoke about the patents they got, own steel mill so extra steel for safety, demonstrated all the cool stuff on the entertainment features. I told them from the beginning i was not buying that day, and needed my wife to join me on another day as both of us would use the car. Dan brought over a manager, Tom, who goes through the same questions I already answered (I see this tech igue all the time with cars as they get a manager and keep you there longer). He implied something was wrong that I would not buy without my wife being there, and refused to tell me a lease price since I would not buy that day. I said fine, I would come back kn 2 days, and go from there. he said to wait, and he would see what he co I ld do. Another managwr came over, same questions all over again, also i plied ame insult about not deciding when my wife was not with me. Same thing, he would not give me a price. so finally I leave. 2 days later I am going back with the family to see the car. I call ask for Dan, and they say he is busy with another customer. I arrive in 10 minutes, and am told Dan is not there as he left several hours ago. It takes about 15 minutes for them to get the car for a test drive, they have NONE of the paperwork I filled out 2 days earlier. They have a brand new sales person go on the tezt drive (not his fault, in fact I liked his honesty when he said he did not know about the vehicle and packge we wanted). after the test drive when they said they need my info, I said I wanted to wait for Dan since he had all my info lready. they said if I gave them my drivers license they could pull it all up. Then the manager from the las time comes over after making a stupid remark to my wife how I would not make a decision without her, and then starts with the same questions from 2 days ago. I got up and left. A finance guy comes after me in the parking lot (almost comical) and tries more smooth talk. Bottom line, this dealership is run by dishonest, tricky, insulting people. I went to Freehold Kia in NJ 2 days later and had the complete opposite experience and got the lease I wanted and will be picking up the car in 2 days.

Went to Gateway to test drive 2 vehicles. Left a few hours later with a new car.

I will never come here again for service. We made our appointment for 8 in the morning and were told it would be one hour to one and a half hours for an estimate. It has been three and a half hours waiting for just an estimate and still counting. No update from a member of staff, nothing. I didn’t know anybody had the nerve to give customer service this poor.

Very disappointed in this dealership. We had $ 400+ worth of front end repairs, a $ 110! Alignment, and an oil change done and they tacked on a $ 25 charge for «shop supplies»!!
When questioned about it the guy was unsure and I said «you mean for rags and and things you use around the shop?» And he said «yeah, every body does that».
Neither my husband nor I ever experienced this type of charge in all our years of having cars worked on.
This $ 25 surcharge is totally ridiculous and should be disclosed when they give an estimate. we will never go back nor recommend Kia to anyone.

I feel totally screwed after leaving this dealership with a new Kia. I told them of my wants and needs in a new car and the salesman listened for a while but then they wanted my social security number. Wanted: 1) Good gas mileage-​at least in the mid 30’s per gallon. 2). NO Rental! (because I drive too many miles for business) 3). Blue tooth for business purposes.
At first I declined after about an hour and a test drive they convinced me that they could better work with me on the financing end if they could see my credit score. I reluctantly agreed to their request because I felt they were trying to work with me in the trade-​in/​purchase. Gave them a price range maximum of $ 300 per month. They came back with $ 496 per month. After about 2 hours of going back and forth and speaking to the ‘magic numbers man’…he came over and shook my hand and said «You Win» …we have a deal at $ 303 per month. He then told me to go remove all the contents of my trade-​in car and they would prepare the new vehicle. Well 30 minutes later all of the contents of my car were in bags in the parking lot and sure enough out comes the brand new beautiful car. Got to the finance guy and guess what? They completely ignored my request of 1) good gas mileage 2) NO RENTALS!
I am stuck with a rental car and I know I will exceed the 12,000 miles allowable and then they will have the opportunity to screw me again.
Watch out for this dealership and the professional sleaze that works there. I am still angry about this and it is 6 months later. When I drove the car home to show my wife, instead of being proud of my new car I felt sick to my stomach. I felt like they completely took advantage of me in closing the sale and lied regarding the financing.
I usually turn the other way for a burnt steak, or cold veggies or a dirty fork, but this one really pissed me off. Sorry for the strong language but this was a totally bad experience. It is still hard to enjoy my new car because every time I drive and see the mileage rake up, I know I will go way over the leased allowable mileage and they will have the opportunity to screw me again on the way out. Stay away from the dealer.

Over 2 hours for an oil change with an appointment. Lousy waiting room and vending machines offered instead of complimentary drinks. You would think they would at least have enough chairs (that were at least comfortable) to accommodate their guests who are waiting unacceptable amounts of time. Take your service needs elsewhere!

My husband went there this week to buy a Sorento and got the run around from the sales guys to the manager. He wanted to get the deal worked out by the weekend but no luck. Gave them 3 opportunities, told them paying by CASH and they dropped the ball each time. They are incompetent and will waste your time. Go elsewhere!

They took prompt care of my car and was straight forward with what I needed and offered to take me to the local mall so that I did not have to wait in the waiting room while they completed the work. Your Service Writer Jen is a great asset to your service dept. and understands the customers and is always straight forward and accommodating. I will be glad to recommend this service center.