NJ Self Storage

Just moving into town it was hard enough to fit all my furniture into my new apartment. My neighbor had suggested I check out NJ Self Storage. I wasn’t to fond on the idea of leaving my things in a storage facility but I gave it a shot. From the moment I walked in I was greeted with a huge smile and hand shake from Jorge. He went through all the aspects and details of renting a storage unit. With his assistance I was able find the right unit for the right price that fit my budget. At one point he even went out of his way and gave me a tour of the facility and showed me the different size units. I must say for a storage facility I expected it to be filthy but I was wrong. The up keep of the facility was great and every empty unit I saw was nice and clean. I will definitely be suggesting to friends and family to go check out NJ Self Storage for their great prices and hands down amazing staff!!!

Being new to the area and having to settle down to a new home, I have to say this place can really make a girl feel welcomed. The staff was extremely friendly and accommodating. The facility was very clean, well lit and left me feeling safe about choosing this self storage.
Would def recommend them!

I have been using NJ Self Storage for over a year now. In fact, when I knew I needed a larger storage unit, I upgraded here at the same facility instead of going elsewhere.
I gotta say, it’s almost easy to miss from the highway… and it’s not exactly «pretty,» but that’s not why you choose a storage unit. You want it to be managed by friendly people (check!), to feel secure (check!), to be climate controlled (check!) and be available for a competitive price (check!).
The only reason I’m not giving it five stars is because there are a few minor maintenance issues — but every time I come in, it seems like a lot of them have been addressed. So they aren’t going unnoticed. (And I have to go to my unit about 2 – 3 times a month)
If you’re looking for a great price on a good-​sized unit, I totally recommend checking this place out.

I have been a customer at this location for many years. First as Lackland Storage, then as Mini U Storage, then as NJ Self Storage, and Finally as Cubesmart. I have stored archive legal files in a 10×10 Indoor climate controlled unit since 2001. Though there have been different management & staff through the years (some whacky) I find that the current Management & staff are the best by far. They are curtious, quick to respond, and have always followed thru when addressing my concerns. The property is secured with cameras inside and out, the property is clean and well lit and their location is convenient being right outside of Manhattan. Some storage places can have a real creepy feel about them, but that is not the case here. I would and have recommended this place to friends and colleagues.

I recently came to this facility to rent a storage unit. I made a reservation online about a week before my actual move in date. I got an email confirmation with all the information regarding the unit that I had reserved. I got one call the day after I made my reservation online spoke to a guy name Felipe I verified all my information and told him the day I would be coming to finish all my paperwork. A few hours later I got a vmail from a different person asking me the same thing. Obviously there’s no communication between the employees being that I had already spoken to someone why is another person calling me to verify the same information? Finally I first came to finish my paper work around 9AM but they weren’t open yet. they open at 9:30AM but I, like everyone else had to be at work. So I left and decided to come back around 4PM. I did. I was helped by some guy named Richard Seetram who looked like he was training a guy which is why they made my paper work process longer than expected. However I understood and it didn’t bother me. They informed me that I had to buy a lock in order to sign my paperwork and lock my unit at the moment once they showed me the unit. Since I didn’t bring a lock I had to buy one which was about $ 15.99. still I didn’t let that ruin my day. I began to purchase the lock. They began to escort me to my unit which was on the 3^rd floor and of course the elevator wasn’t working properly and was being fix at the moment. Now once I saw that the elevator wasn’t working it already began to worry me. I began to ask if that happens often. I wouldn’t want to have to take stuff in or out from my unit without being able to use the elevator. Since the reason why I am renting this unit is because of the need for more storage place which I lack at my current place. They assured me that its not often. and it was being fixed. Okay. We walked to the 3^rd floor. I saw my unit. Locked it. walked back to the office where I began to sign my paperwork. I decided to pay my next month rent since the first month was free… with the exception of the lock $ 15.99, $ 22 admin fee & $ 12 Insurance PLUS tax. I got a paper and email receipt. they answered my questions regarding when and how I can pay for my unit each month, policies, etc. My next and most important question was regarding actually coming to use my unit. How do I get in? Since I had explained to them I’ve never used a storage unit before Richard The General Manager. as his name tag and business card stated. Gave me a small card on which he wrote my unit number, my gate code, daily gate hours, office hours and the business phone number. I asked him how I should input the code and if I should ever have any problems?.. he stated «no». Great I left and a few days later I decided to come to drop off a few small items at my unit because I had rented a moving truck to bring the rest of my items being stored the next morning which was Easter Sunday (I knew the office would be closed because of the holiday but I was assured that it would be no problem accessing my unit as long as it was during the gate hours). I began to input my gate code and it displayed «access denied»…I tried a few more times and nothing. Then I decided to park to check my receipt incase It was written wrong but there was nothing. Unfortunately this was after office hours. of course. And they had a sign stating that the following day they will be closed for the holiday. I tried calling to see if I could get in contact with a manager or someone in customer service so maybe they can give me another or my right code and nothing. I left a voicemail and no call or response back. You can imagine my disappointment when I have a unit that is completely payed for and NO access to it the day before I have a moving truck to bring all my things. I called on Monday to try to get someone to help me I explained everything and they said they would be letting the manager know my situation for a full refund. They said they would give me a call back. Tuesday came around and of course no call yet, so I decided to call to follow up and they said that they will be giving me a full refund but they will have to wait for the accountant to process it. I didn’t understand why I had to wait for the accountant to process this when I payed with my debit card. Shouldn’t I get my refund the same way I payed? They told me they will keep trying and call me back. Again Wednesday, Thursday and still no call from them. Finally Friday I decided to go in person. This time A different manager was there by the name Angela. She was aware of the problem and told me I would probably have to wait about 4 weeks to have the accountant send me in the mail a check ! Finally after arguing with her she gave me a receipt and the next morning got my full refund. Was that so hard? Of course if they actually cared and provided good customer service this wouldn’t occur. I wouldn’t recommend this place to Anyone!

this is our second time using Mini U Storage and we have been very pleased with the service we have received. The staff has been friendly and answered our questions. Great service for the price.