New Jersey Oral Surgery

I have been coming to Dr. Wuebbels for all my oral surgery needs he’s truly the best oral surgeon I have ever been to. Staff is professional, helpful, and super kind. Thanks guys!!!

The office is very inpersonable. Doctor Nathan Wuebbels is excellent in all aspects though. The after hours answering service is so uncaring, no brains, and incompetent at their jobs.

Was to be notified in September for follow up surgery, while the bone graft grew into place to strengthen the dental implantation area. Had asked at the desk if I should make an appointment for September and was told not to worry, their office would be in touch.
Forgot about the entire thing until January. Made an appointment and was seen for an evaluation and scheduled for the surgery in early April. Had a talk with the oral surgeon and office manager while I was there about never having been notified– this is not good business. Asked how long the procedure would run in April so that I could schedule accordingly, was told ½ hour.
Gave myself 45 minutes for the appointment, which ended up not being enough. I arrived early for my 10am appointment and another patient was taken in for care at that time, so apparently they were running late. I waited in the office for another 15 minutes, no one stopped in to update me on the backed up appointments or my expected wait time which is something that occurs with my regular dentist or at my primary care MD’s office when they run late.
I spoke with the receptionist, asking her to check what the hold up was and that if it was going to be much longer, that I could reschedule for another time. She went to the back area and returned 5 minutes later to call me into the dentist chair.
The oral surgeon explained that procedure would actually take closer to 45 minutes and to factor in an additional ½ hour for anesthetic injections and in event that extra work might be necessary. For the straight procedure alone, that would take a ½ hour.
Went to the receptionist to reschedule where I was met by the dental assistant who asked if I had recieved the surgery package in the mail. I had received the package yesterday but not opened it. She explained that the package contained the instructions for today’s appointment and scripts for necessary antibiotics. She said I should have the scripts filled and ready for the procedure when I arrived next.
Not certain why the information on correct procedure time inclusive of additional time necessary could not have been shared with me at the time I had made the original appointment. Had that been done, I could have scheduled appropriately. Instead I needlessly took the morning off from work to go to an dental appointment and then not receive the necessary care.
Not certain why the information on surgery instructions and antibiotc scripts could not have been provided to me at the time I made the appointment or why the office could not have called to let me know that this package had been sent or why.
Not certain why I don’t find another oral surgery practice to finish what has begun here. The actual care from the oral surgeon at this office has been good, but the organizational administration and direct patient care contact needs work.

Excellent service! I had three wisdom teeth extracted and I was out of the office within a ½ hr and experienced virtually no pain. Unbelievable. I’m very satisfied.