Pacific Living Properties

I have been attempting to get in contact with someone from PLP about my apartment with no response. As soon as our past building manager left, things went downhill dramatically. My boyfriend and I specifically asked if our unit would be remodeled because we saw others in the building getting redone. We were assured by the new woman in the office that this would not be the case. A month later, two guys came to inspect our apartment, walked right past my partner without a word of acknowledgement, and started discussing all of the ways they would be updating our unit (including massive undertakings like flooring, which would obviously displace us). Just about a week beforehand we were notified that rent would be increasing by $ 400 (some of our neighbors were going to see increases of $ 700) and we were prepared to bite the bullet to stay in an awesome location. If they really are planning to tear up our apartment, that will obviously not be the case. At this point, I would just like to get in contact with anyone from PLP who can tell me what is going on. Not sure how we would even give notice at this point if we wanted to as the voicemail box that I was directed to is full and nobody has picked up at the other numbers I’ve found online.

I am happy to report that I have been pleased with the building managers at The Standard Queen Anne. They have been quick to respond to issues big and small and thorough in their follow-​up. You certainly can’t beat the price and location of the Standard, and I think the local building managers work hard to ensure we have the best standard of living possible.

Well, so far this has been the worst experience I’ve ever had moving into a new apartment in the 10 years I’ve lived in Seattle. We moved into the Standard apartments in lower Queen Anne at the beginning of March of this year. Prior to moving in, we had little to no communication from the now unemployed building manager. We were scheduled to move in on March 1^st but couldn’t get a response from the building manager to set up a move I day and walk through. When we finally did, she decided to not show up and left the door cracked and the keys on the counter. She never showed up for the walk through, but told us we could go ahead and move in. We never saw her or heard from her for 2 days after trying to contact her to do the walk through. After the second day of staying in the apartment, I woke up to find a bed bug crawling up my wall and bed bug bites all over my arm. After reporting it to the landlord, we found out that the neighbors have had them for months but didn’t realize what they were. We didn’t hear back from the manager for several days and then found out that she wasn’t in charge of the building anymore. Once we finally had our new manager come and finally do the walk through with us we found out that the now fired manager had forged our signatures on the walk through paper work and failed to communicate any issues we had within the first week to anyone. We are still dealing with the bed bugs (which is a nightmare) and having little to no sympathy from them. We are speaking with an attorney and will be getting this dealt with very soon. These are just the big issues we have dealt with. There are several maintenance requests that we have out in that have not been dealt with. Luckily we have everything documented and can hold our case in court if needed. Avoid this management company like the plague. I wish I would have seen all of these other reviews before we spent a few thousand dollars on new furniture and moving costs. Hopefully we’ll get it back in the end.

Terrible, absolutely horrendous customer service. I recently moved into The Standard in Lower Queen Anne. The units are outdoor meaning there is no secure entrance to leave mail. I have not received a mailbox or mailbox key since moving in even though it’s stated I should have one. I am NOT receiving my mail, thus these property managers are not holding up to their lease terms. Maybe I’ll have to forgo paying rent for the next few months just to see if I can get an answer! I mean, I have emailed 5 – 7 times, I’ve left voicemails and I’ve sent countless text messages. WHAT IS IT GOING TO TAKE PACIFIC LIVING!!!
Don’t EVER move into their properties. Worst management I’ve ever experienced in my entire life. I wish I could take back ever moving in.

Today I heard from regional and was told because I live in unincorporated king county basically I have no rights. The call ended in me being told any further communication should be done through their attorney (which she didn’t want to give me their name or number.) I’m going to take them to court. Pacific living properties can’t keep getting away with all of this… So again I warn just like the rest of these people do not rent from plp… When renting be sure to ask the manager who the company is and if its plp get up and run because they are vary disrespectful and really don’t do their jobs well. And have no heart for our community… They should go back to california

I put in a work order to get my sink looked at and went through the company’s resident website. They did not contact me not acknowledged that I had put in a work order, and a few weeks later the work order was marked as «resolved». What a joke. No they did not resolve my sink issue and no one ever contact me. I had to fix the sink myself. DO NOT GO THROUGH THIS COMPANY!

Hillside apartments Bothell, WA
Too bad management.
The new property manager, Holly, has been impossible to get on the phone (voicemail is full) or by email (emails not answered for over a week at this point).

WHEN WILL THIS END
They told us we were entitled to part of our deposit back! Great! But will we ever get it? Looks like not: after getting my hopes up talking to a seemingly helpful new manager, we still haven’t seen anything. It’s been two months now and we’re back to not being able to get a hold of anyone.

DO NOT MOVE IN HERE!!!
Would love to meet with corporate and see exactly how we are being billed for utilities as it seems to be us picking up the slack of the many vacancies in the building due to the lack of customer service this company has and thinking they can get luxury prices for an apt and that has ZERO communication with their tenants and jack up our utilities without notice.
They are the absolute worst company ever to deal with. We are on our THIRD property manager since they have taken over 6 short months ago. They have entered our unit without notice (and we only know that because my husband was woken by them when he was recovering from a 24 hour shift. Which is illegal and they should have to pay us a $ 100 fine for entering without notice).
Luckily, I ran into a few people who showed up at the Miller today for an open house (that was not actually going on even though it was advertised for today… Surprise surprise!) and told them the million of reasons they SHOULD NOT give this company their money. Pacific Living are you seeing a trend with your reviews?! It is pretty sad that a company can be in business like this…

I agree with all the reviews already on Unilocal.I am living at The Standard in Bellevue, which is a new construction property that they manage. I moved in three months ago and even though I am paying rent, I am constantly coming home to «unforeseen construction issues» and there are constantly contractors in my home.
Here’s a cliff notes of some of the issues:
* installed my washer & dryer in wrong and had to rip open the door because they had the wrong measurements
* My window screen doors fell out and it took them two weeks to replace this (this is brand new construction).
* they promised all construction on property would be finished by Oct 1, they are only 35% done with the construction and it will probably drag on for another 3 months. They have none of the amenities that they promised actually built
*all the doors were installed incorrectly and cheaply installed so that they actually stuck to the frame and you have to rip it off the frame in order to open the door. obviously they had to replace the doors and frames for ALL.
*there was no cleaning ever done so there was construction mess when I moved in. they called it move in ready and said it was cleaned by two maids twice. pure lies.
*angry construction workers constantly knocking on my door at 7:30 AM yelling at me to leave my door open and unlocked all day. massive security risk.
*internet wires incorrectly installed and they did not find out until I actually called a century link technician out and they said it was really shoddy construction and they had to rewire the unit.
The last straw was this month when they came in and RIPPED OPEN MY LIVING ROOM & DINING ROOM WALL. they moved all my furniture and covered it for 5 days and I literally cannot use my home because the WALL IS MISSING and it is under construction. they are filling, resanding, and painting because water was leaking into the building and the electricity wiring was done wrong.
The entire time, you are paying rent to live in a house of horrors.

I currently live in Walker apartments and, I love having the convenience of 24 hour on site maintenance. No matter what the problem is whether it is a light bulb out or, my fridge filter light is on my work order is immediately responded and fixed by Sheldon. The maintenance worker Sheldon Thomas is both very friendly and professional. He is always really quick with fixing things up and is very polite.

Is it possible to give ZERO stars? Because that’s really what this company deserves. I have been trying to contact my property manager, Robin Poorman, for TWO MONTHS regarding my lease renewal, but apparently she doesn’t care to do her job. Now, after paying my September rent, I have somehow been given a 3 day notice to pay or vacate because the company decided to raise my rent to a month-​to-​month amount after seemingly refusing to allow me to renew my lease. What’s more– the notice came from someone named Brian Stephens, whom I’ve never even heard of. I’ve emailed and I’ve called, and I even tried reaching out to the Northwest Regional Office– but of course, no one EVER answers their phone. This company is incredibly unprofessional, and what they are doing is not only unethical, but I believe borders on illegal.
Perhaps this review on Unilocal and my recent contact with Jesse Jones of KIROTV will encourage someone to CALL ME BACK.

They never answer back my questions after I leave messages via phone and email. I called several times at Oxford Apartments in downtown Seattle. When they take over the company and ignore people! They are lazy and don’t care us. I will report to the government of Seattle. Or I will sue them!!!

UPDATE PART DEUX: They finally notified me of increased rent. They gave about two months notice which was appreciated. But wait, there’s more! They sent an unsigned, undated notice saying that the rent increase is actually supposed to be effective in April instead of May. Please note that it is illegal to only give 15 days notice of a rent increase. I will be meeting with management this week to talk to them about this.
Still no update on concerns 2 and 4 below and, in line with their lack of caring about the quality of life here at Heritage Woods, they have installed super bright floodlights outside that make it look like you’re about to be abducted by aliens and make it impossible to have a completely dark bedroom when you’re trying to sleep.
UPDATE: Upgraded review to 2 stars because Complaint #5 has been resolved and Complaint #1 has been half resolved. Still not returning emails but the property manager did give me her cell phone number to contact her.
ORIGINAL REVIEW:
I am writing regarding a property in Redmond, WA that Pacific Living Properties recently purchased. The name of the property is Heritage Woods. I have lived at this property for over one year. My complaints are as follows:
1. The new property manager, Holly, has been impossible to get on the phone (voicemail is full) or by email (emails not answered for over a week at this point).
2. They began pressure washing buildings without notifying the tenants. Many of my neighbors had open windows and furniture on their patios and balconies and the pressure washers just started up anyway. One of the guys came and asked me if we’d been notified, I told him no and he went to talk with management. Later that day notices went up on our doors.
3. They intend to raise rent (these are low income apartments) and any attempt at contacting the manager regarding this has been, so far, ignored.
4. They allow maintenance workers into the patio areas without 48 hours notice. They destroyed a young plant that I had transplanted from my parents’ yard and weed whacked all of the native plants I was cultivating. My nice green garden went to a dead, brown patio in 24 hours.
5. Nearly a month ago they asked about any outstanding work orders. I told them about how the window in my bedroom doesn’t open and it was never properly fixed. They still have not contacted me regarding this safety issue.
If these issues are resolved in a timely manner, I will happily change my rating. I prefer to not leave my contact information out for the public to see but Pacific Living will be able to contact me with the following information: I live in Building C and my initials are S.C.

Thus far my experiences with Pacific Living Properties has been an exercise in frustration. So for the TLDR crowd, avoid any property PLP Inc owns, or specifically the Miller Apartments at all costs!
I’ve lived in their Tacoma/​Stadium District property for eighteen months. For the first fourteen months living here has been wonderful. That all changed when Pacific Living Properties Inc bought our building two months ago. From the beginning of them taking over it’s been ridiculous.
First is an offsite maintenance «team» that can only be described as amateur. These people cannot figure out the trash schedule, which results in mounds of trash and filth in the basement. So their cure for this lack of understanding the pick-​up schedule (Thursday) is to set all the cans in the street on Sunday.
Then this team of professionals bring out a lawn sprinkler from 1953 that throws more water into the street, and onto the residents cars, than it does on the already dead and burnt out grass. All while they point and giggle at the wet cars like teenage boys.
Then there is the off-​site manager… Robin P. From day one, and as mentioned in another review here, she is very aloof and short on information. But on the rare day when you do catch her here, she is snippy and makes it clear that she has better things to do. Well, unless she is trying to con you on bills. Then this blissfully obtuse manager is a fountain of misinformation.
Keep in mind they took over our property May 20^th. On May 1^st we were still paying the old owners (and ohhh does the entire complex already miss them!). On May 29^th this manager sends out a letter stating online bill pay wasn’t ready for rent or utilities. But we could prorate the utilities or wait a month and pay two months worth of utilities when the online account was running.
On June 25^th most units get a letter stating we owed back utilities for two months. PLP has been in charge one month. And now that it’s the beginning of July, and 1.5 months into their ownership, we now owe three months of utilities! So naturally most of the building comes unglued. Yet, barrage after barrage of angry calls, e-​mails, and face to face anger trying to explain… this manger will not listen.
Now comes a level of willful ignorance that I have never encountered. As I said before, I’ve been here 18 months. So I produce every single receipt and cancelled check for every period up to PLP’s ownership, and thus showing I owe no back utilities. I’ve never missed a payment or been late and literally presented physical copies to this person as evidence… but wait… I get a response again that … yep… I’M STILL WRONG!!! …we just don’t understand is their tone…
So at this point, Pacific Living Properties has soured me on an apartment that I loved living in. I’m now seeking other options when my lease is up, and I’ll be running away from these ignorant people as fast as I can run!!!
(PLP, fire the manager)

I called them for their listing in Craigslist for a studio apartment listed at $ 980. When I called them they mentioned that the unit is no longer available (even though in Craigslist I can see that it’s just posted within few hours) and they asked for my preferences and price range. They treated me like dirt soon as I mentioned that I look for something less than $ 1150 per month. They offered me for other unit priced $ 1130 which I would definitely consider, but the way how they treat their costumers turned me off. I didn’t take the offer and moved on.

I was looking at their new «Bravo» apts. in Seattle.
Total bait-​and-​switch.
I saw an apt. listed on CS for under $ 1100. I called them a few hours after the post and well before the open house.
They claimed the place had been taken and similar units were actually over $ 1300.
I was willing to consider them at that price but the complete sleazy way of attracting people turned me off.
Now they keep calling/​emailing me asking if I’m interested, I keep telling them no (very rudely) but they don’t seem to get it.

Pacific Living Properties just bought my building in Lower Queen Anne. The exchange between the two companies left all the tenants not knowing what was going on. We already left one terrible property management company and were hopeful this place would be better. It is not.
I contacted them regarding mold I have in my unit caused by inadequate ventilation and problems with the exterior structure at Puget Vista. After a week of calling the new onsite manager, along with the actual company, I finally got a hold of someone. They met at my unit and the next day had the new building maintenance come over. It was found that it was a structural mold problem, rather then tenant issue, and I was told that I would be notified about next steps.
In the meantime, I have had to throw out everything close to the floor in my bedroom as everything is covered in mold. It has now been over a month and I have not heard from anyone. There has been no follow-​up, regardless of how many times I have tried to call.
Additionally, there was a leak in the storage unit in the basement, which took over a week to even mop up.
To this date, I am spending a lot of rent in a moldy apartment and hoping to hear a response daily.
DO NOT rent from this company — unless you never need anything fixed.

Update:
Because there is no onsite office, bike room, storage, etc., it’s sunk in there are no building amenities. Example: no package receiving. And it’s not like there’s an area to tuck packaging away on the stoop without a glaring view from the street.
I have to go to them for every little thing… so since they are reading this: hey guys, how about you have waste collection come by and start servicing the building? (I already asked verbally.) The guy who commented on the review below, I’ve never heard of him and never met him and he’s never contacted me.
Update: Cable now fixed.
I am currently the only resident living in their Seattle Fremont property «The Standard, Fremont.»
I’ll happily let Unilocalers know if things turnaround. My bias is to actually have neighbors, not to keep people away. I was told by the company I shouldn’t believe the negative reviews, that their tenant satisfaction rate, tracked annually, is 98%. I’m not saying I believed that.
They get an extra star for the property contact who is trying to fix things does seem to be doing what she can– with the resources and latitude she’s given.
Rent for a small 2 bedroom 1 bath with W/​D is $ 2,385 + Utilities + Parking + Pet Rent. There are no building amenities included in the rent.
Problems: Flooding, grime, not cable ready, cheaped out shortcuts, way too easily «stained» quartz countertops, not hardwood floors — just that stuff that’s covered with the «hardwood» veneer.
1. Flooding occurred this morning because the plumbing wasn’t connected properly for my tub
2. It is not cable ready — I found this out the hard way. We’re still trying to get cable.
This has been an ordeal. After missing work, as a brand new manager, I then actually had to schedule the next workman to come out to run the line to the building so that I can then get cable in my unit. This was done after the tech to connect my cable couldn’t because there was no line into the building.
3. No shower rods included for this price! Or a hand towel loop or hand towel rack for the price, or a mirror with storage for the price. There are plenty of cheap vanity mirrors — IKEA has some great option. I was told the shower rod was left out, for us to buy for ourselves, because a lot of people throw the installed rods away. Right. It seems to be a big accommodation that they got a target tension rod. So we have a $ 2,400 place where clearly the bathroom tile work was done to not accommodate installation of a real shower rod to go with the tone of the apartment.
4. The kitchen and bathroom cabinet tops were covered in a crust of beige grime. It took a lot of elbow grease. This was supposed to be cleaned the morning after I signed the lease, but wasn’t
5. The quartz countertops are going to be a nightmare. It seems like they just aren’t sealed properly. I got a dab of mascara on the vanity this morning, cleaned it right away, and can’t get it all off. What?
So there you go folks. This is what you’ll get for 30 days free rent. And don’t forget Seattle doesn’t have a ceiling for rent increases, only a special process if the rent is raised more than 10% in one year.

PLP just bought my building and my rent is increasing 60% on February 1^st. I have been a tenant in my building for 15 months and before that lived here for a year in 2010. Old management was the best. New management has officially priced me out of Seattle proper.