Gerald Nissan of North Aurora

Amazing service! I went with my roommate to buy a car. He went online and did some research found a GREAT deal with Dan Conro! He gave us an amazing deal and reassured us the process would go smoothly. He did NOT disappoint! Josh Mulder helped us at the dealership and he was just as friendly and reassuring as Dan! We got the deal of a lifetime, had a lot of laughs and spent less time there than we ever have at any dealership we previously visited! I HIGHLY recommend this place! Ask for dan and josh is you have a choice!!!

Wish there was two sections for reviews when a business has two or more areas to review.
We lease our car from this Dealer. Service side is always fast. I always feel like I’m there only customer. I give this section FIVE STARS!
Our lease is up. So today after doing the things we needed to do before going in we decided it would be a good day to purchase our leased car.
We went in, checked in gave our keys. Then waited almost 2hrs to purchase the car. It took at most 15minutes to do the paperwork as we were paying cash for the car.
It’s very unlikely I’ll be going back to this Dealership again.
Will say the gentleman who took care of us finally was excellent. I’m not blaming him. It’s there was No keep us informed.

Fantastic atmosphere, knowledgable salesmen and super finance staff. Definitely the place to go to shop for a new car. You will get a great deal and excellent service. Ask for Jason Mikel he will help you find the car that is right for you and the right price. You can’t go wrong at Nissan North Aurora.

Dear Gerald,
I recently began taking my 2014 Xterra to this dealer after moving into the area.
I’d had no issues with my previous dealer and was starting to believe that technicians had moved on from trying to wrangle females/​the unknowing population into unnecessary services. I was wrong.
I was okay with the brake fluid needing to be changed at my first oil change, as that was apart of maintenance.
What I’m not okay with is needing my fuel injectors cleaned at 32K? Your technicians did not actually check my injectors, nor did they drive my car, so how would they know if they were dirty? And the technician admitted to offering this service to everyone. I will keep my $ 150 but would appreciate if your dealership would stop trying to sweeten their pot by making up issues.
PS: it would be helpful if your car wash was touch less. I do not need dirty brushes scratching my car with others’ grime/​dirt.
Sincerely,
A female that comes from a family of mechanics.

Terry in Service is great! He always has me in and out quickly with a smile on his face. Great place to get your vehicle serviced!

Robert, Dan and Jose were very helpful. They made our experience at Gerald Nissan one of the smoothest experiences we have ever had. There was no going back and forth with either one of them. We came in knowing what we were looking for and the Gerald Nissan team made sure we got what we wanted. Robert made the paperwork process simple and easy! Jose was great! He explained everything about the financial aspect of the purchases in terms that we understood. Dan was able to get us the car we wanted! We both felt welcomed at the dealership. Gerald Nissan definitely has some great employees and the fact that they all work as TEAM to make their customers experiences great is what caught our attention.
Thank you everyone for helping me purchase the 2015 Nissan Altima 2.5 S (STORM COLOR)]

I purchased my used Altima about 2 months and heard an awful rattle coming from under the car. It got so bad that when I hit a bump the car actually slid. Alarmed I set the appointment. I brought it in and it turned out to be the rear shock. It was replaced within a day at no charge.
Terry was awesome to work with, the follow-​up was great and the car runs like a top. From my experience the dealership is great to work with and seems to be highly customer focused. Would definitely recommend and they made a loyal customer out of me.

We’ll work with you if you have a problem. Dan is very helpful. I trust him.

Dan Conro in Internet Sales was wonderful to work with. He took a bad experience with a different dealership and made it into a positive one. I didn’t think I would even go back to Nissan after my experience at Gerald Nissan Naperville, so I can’t thank him enough. His helpful emails and phone calls were invaluable in this endeavor. I love the car and the sales person he handed me off too, Dan Racine, who was wonderful. Thanks again for your dedication and help!

Update 4−14−15: Chris the service manager phoned me today and said that Gerald will have their body shop fix the issue with the rust and pimples bumps on the trunk. I was very happy to hear that. A date for the repair will be set soon. I will up date this review when the work is done.
Update 4−27−15:
I picked my car this afternoon from Gerald Nissan. All evidence of any of the pimples and rust are gone and even one place that I thought the body shop might miss, they didn’t. I’m very pleased with the paint job.
A few days before I dropped off the car at Gerald I drove to Royal Coach auto body shop in St. Charles IL. In the past they have done work on one of my other cars. I asked the manager if he would come out and take a look at the trunk. He looked the trunk over and walked around the car and came back to the trunk and said «it is definitely not stone chips, it’s contamination under the paint. He said it could have been repainted at the factory. He said that during assembly a flaw or some other problem could have been found in the paint or the trunk lid and was repainted right then and at that time the surface could have become contaminated. He told me I had a legitimate issue with Nissan.
Upon hearing that (which confirmed what I saw and the salesman saw) I felt bad for Gerald Nissan. Gerald stepped up and fixed the problem which Nissan should have covered under warranty. Gerald paid to fix a problem that in my eyes wasn’t theirs to fix. I am very grateful for what they did, they didn’t have to do that.
Thank you Jeff Gerald and anyone else for correcting my problem, you went above and beyond!

If you asked me about Gerald Nissan last week, I would have said they were the best. We have purchased and serviced 2 vehicles from them and my in-​laws have purchased and service their vehicle here as well. So it was a no brainer, I need a new car and I will go back to Gerald.
We walked in and found a car that would have worked for us. We sat down to «run some figures» and this is where it fell apart. First off the salesman told me there were no Versa S cars made with an automatic transmission. Ummm every other Nissan dealer has at least one in stock He told me you have to buy an S Plus, SV, or SL (These trims have CVT trans the S automatics are standard automatic). He first brought me a price above sticker and told me I «was getting a deal.» At this point I was ready to leave as I had an internet quote from their sister dealership for the same car (different color) for 4500 less. When we said this he said they would try to match. We also had a concern for the amount of trade in. He wanted us to sign a paper saying we would buy it. I told him if he can come up with what we were asking I will sign, but not until them. His response was, «I do not want to waste my time if you are not willing to commit.»
Needless to say we left and will be buying from another dealership. One that doesn’t think I will waste their time.
It may mean nothing for them to lose a sale as there is always someone behind. But they will not be getting another penny from us! I am willing to drive the extra 15 miles for my next oil change.

Extremely fast for a drop in oil change. Super kind and friendly staff.

Service: 5 Stars! Attentive and provides you detail of the service work being including both out of pocket cost and warranty work being done.
Sales Rep: 5 Stars! Chris was great to work with and we bought 2 cars a new and a certified vehicle.
Overall Experience 4 Stars: I wish there was a 4 ½ star option. The certified used Maxima’s rear spoiler is now coming loose after 2 months. What we found out is that the previous owner installed an aftermarket rear spoiler that looks like the OEM part so we did not know and is not covered by the warranty or the Gold plan so it will cost over $ 500 to replace by Nissan if we go through them. Of course, Service Dept offered other cheaper options but I want Nissan parts because you go with imitation you will end up in this situation again.
Advice: Make sure you ask if there are any aftermarkets parts on the car that is not covered on cert used cars or their protection plans!

Always professional and attentive to the needs of my vehicle. Terry Nabors is very friendly and everyone I have encountered at Gerald Nissan of North Aurora have been honest.

I don’t even know where to begin with describing our (mine and my boyfriends) experience with Gerald Nissan of North Aurora — specifically the service manage Terry.
When we brought the vehicle in for service, we were told we needed a new catalytic converter (~$ 1000). Each time he called back with updates, more repairs were needed, raising the initial quote to nearly $ 2700. We were out of town and though that was our only vehicle, we decided to not have the car serviced at Gerald and opted to bring it back home for a second opinion.
With a little research and a second opinion (and the help of Nissan corporate customer service), we were informed that the repairs were going to be covered under a safety recall on the vehicle (2003 Nissan Altima).
Recalls are the FIRST thing certified repair centers should/​do look for.
Now, more than three weeks after the initial quote, the Altima is still waiting to be repaired because we cannot get Terry (or anyone in his department) to send the engine code print out to the dealership for repairs (Terry told my boyfriend verbally that the specific code that fired matched the code related to the recall problems). Terry will not return our calls and even hung up the phone on my boyfriend (during a heated conversation, to be fair). Nissan corporate service has sanctioned the repairs, but without the code print out from Terry, we cannot proceed.
We have filed complaints with the corporate office and hope to hear back soon.

What an experience. The value of my trade of a one year old car ¹⁄₃ of its purchase price The value of a 2013 Frontier List — 1000. Then the ultimate! The key game. For those that may not know what the key game is. It’s when they evaluate the value of your trade and they hold on to your keys. They are attempting to hold you hostage.
Boys it’s 2013, could you be a little more creative?

Gerald has always serviced my vehicle, and I have always experienced excellent costumer service. With each visit, I fell welcomed and assured. The staff is fast, efficient, and has a tremendous amount of product knowledge. Thank you Gerald for always assisting with my vehicle!

Looking for a new Nissan at Gerald Nissan in North Aurora? Here are my sure-​fire tips for a successful car buying experience at Gerald.
1 –LEAVE THE CALCULATOR AT HOME. You won’t need it. In fact, the less math you know, the more successful the sales staff at Gerald will be! Instead, look at all the pretty cars and the sales staff do that pesky math for you. Duh!
2 –YOUR TRADE IS NOT WORTH WHAT YOU THINK. C’mon, did you really think Kelly Blue Book, Edmunds and even the letter from Gerald Nissan (telling what your car is worth) is really what your car is worth? No, that’s just the, um, it’s the old body style that nobody wants. Yea, just let Gerald Nissan do you a HUGE favor and take your ’08 gas guzzling Sentra off your hands now before you end up having to pay someone to take it later. You’re welcome.
3 — BLOCK OFF YOUR AFTERNOON. Car shopping at Gerald isn’t easy like closing on a house. There’s a whole other lot to check if you want it in red and the manager will have to approve it. Hold on. You can’t rush the Gerald experience so be patient.
4 — AN UNEDUCATED CONSUMER IS GERALD’S BEST CUSTOMER. So don’t walk in to Gerald Nissan thinking you know anything about Nissan incentives and rebates because you don’t. That was last week’s promotion. The less you know, the better.
Most car dealers are scumbags (not all). If you don’t believe me, head over to Gerald Nissan in North Aurora, IL where lies, deception, confusion, low balling trades and many more are practiced every day. If you are looking for a Nissan, forget where you bought your last car. There is no loyalty in this business. Look for high volume dealers and shop around. Be prepared to walk out of a few places and get copies of their best offer so you can use it as leverage at the next dealer. Forget ordering your car. Nissan wont do it if the car exists at another dealer within 100 miles or more. Most Nissan dealers will not transfer just one car from another dealer. After a week of searching, I found my new Nissan at M’Lady in Crystal Lake, IL. HUGE volume dealer and they beat Gerald Nissan by thousands.
Good luck.

I leased a 2012 Juke in March from Gerald Nissan. I worked with Bob (sales) and Tamer (finance). Both were great to work with, patient even on a busy Saturday.
By no one’s fault but my own, 5 months later I’m having some buyers remorse. Wishing I had considered more practical vehicles with better lease options. I called and spoke with Tamer. He told me to come on in, so I did and he and Bob (same salesman I worked with the first time) were able to work with me to get into a better vehicle for my lifestyle and budget. They were both again so patient and helpful and actually cared that I wasn’t happy with my initial Juke purchase and wanted to make sure I walked out of there a happy customer, which I did. I left with a 2012 Outback (dealership is Nissan, Subaru, Kia and Hyundai) and it’s perfect.

I went to this dealership in August, 2010 and was really disappointed.
Let me preface this by saying I live in North Aurora and really like to patronize local businesses. I wanted to buy a car in North Aurora, that’s why I went to this dealership.
The night I visited the dealership a salesman approached my husband and I and the first and only question he asked me ‘when I planned on buying.’ I told him probably not that night, but added that I was going to buy sometime very soon. I then showed him the car I was interested in testing out (a used Subaru Tribeca priced around $ 24K.) Instead of offering to let me take it on a test drive he said, «Well, you should come back when you’re ready to buy,» and walked away. Seriously!
I was so offended! That same night we drove up to the Honda dealership in St. Charles and I bought a brand new Honda CR-​V (which was more expensive than the car I liked at Gerald.) The associate at the Honda dealership wasn’t even that friendly, he just took the time to engage me in conversation and let me drive the car.
In sum, my experience at Gerald Nissan was lousy and definitely left a bad taste in my mouth.