Sprint Store

Awful. Tablet Promotion that Sprint seems to know nothing about. The Manager, Lucas, no longer works there so trying to fix this issues has been a nightmare. The other workers are thugs who cant be bothered and are very crabby, unwelcoming, rude and unprofessional. I would not go here, go to Emerald Square or Anywhere else. Sprint has been fine for me but this store is a joke… Its no surprise these Sprint stores keep closing.

I had a very good experience at this Sprint store yesterday. The customer service was great! It can get busy but the staff were very polite and easy to talk to. They answered all of my questions and gave good tips. I mainly worked with Ana, and she was awesome and very helpful. I just moved to the area and am glad I have this store nearby!

This sprint is by far the worst that I have ever been to, and clearly they could careless. After grueling days at work, my grandmother & I went to this store to upgrade our phones to the iPhone 6. Having been promised multiple promotions (like trading in her iPhone 5 for a $ 200 credit) she became determined to get the phone. She went to this location every day for a week. She was mislead multiple times by a worker named Jay (not to be mistaken for Jay G. who is the only worker with etiquette and common sense). Jay (with glasses) decided to lie to her & tell her there were no more iPhone 6s in stock after she had to repeatedly tell him she does not want a case. 20 minutes after leaving the store (now it’s 8:30pm), she calls to ask if they had any iPhone 6s in stock & of course, they do. So this misleading asshole, bitter over a case, decides to lie to my Grandmother who has spent over $ 400 and over 16 hours in this store. This idiotic lie leads to two more restless days at Sprint and the promotion to trade in her phone ended. At this point, it has caused her health issues to become inflamed and restless hours that were completely unnecessary and avoidable if this lack of a man did his job accurately. I’m livid with the way this salesman handled his business. If you’re not adequate enough to do your job, quite frankly you shouldn’t work there. I am just completely dumbfounded that someone could be so disrespectful and due to their lack of power and authority elsewhere, they’ve decided to be ‘all mighty’ over a phone. Anywho, my advise? Utilize more honest and helpful service at a different franchise because clearly this one careless about its customers or reputation & you shouldn’t waste 16+ hours for such disgraceful service.

I went in here the other day for a phone and per the usual they are quick talking like their time is more valuable than yours sleezeballs. So I ended up with a $ 70 a month plan and an iPhone 4S…
I went back today after having no service all day and they proceeded to accuse me of going with another company because I got a better phone with them… um no actually sprint service just plain sucks! Super unprofessional people working here, wouldn’t recommend.

Will never go to Sprint again. Purchased a tablet and returned it within two days to fine out there is a $ 75 restocking fee other wise I had to keep the device. So $ 75 later I have nothing from sprint. The customer service was awful.