Payless Floors

I was in the process of a home remodel and went to Payless for the purchase of hardwood flooring and carpeting. The staff there is extremely knowledgeable and really go the extra mile to provide a high level of customer service. I spoke to Dave S primarily and he always provided honest/​candid feedback on all of their product offerings. I am very happy with the results of my remodel to this point and will shop there for other products in the future as I complete my household renovations

I went to the Payless showroom to confirm they had the engineered hardwood I needed to match the existing partial installation in the house I had recently purchased and to select the laminate I wanted for the basement. The staff at the store was available for questions but also knew to leave me alone to compare the many laminates they showed me. After narrowing down the options, I was able to borrow several full sized laminate floor samples to take home for a couple of days, which was crucial for matching the walls and nearby tile.
I got two bids, Payless was 10% more than the other but I went with them for two main reasons: they were local (the other company repeatedly stated how far away I was during the bid) and the installer was paid directly by them, allowing me full buyer’s protection and frequent flyer miles by putting the entire purchase on my credit card. Payless did caution me that their installer was slow and meticulous, estimating 5 days for the three room job. They also suggested that I wait on painting the rooms since removal of the baseboards might damage them, but I had to paint a lot of rooms so agreed to touch up any marks as I needed to get started.
Although helpers showed up on the first day to rip out the carpeting in hopes of speeding up the install, it took 7 days to complete. The results are impressive. The installer was able to seamlessly match the new engineered hardwoods to the old, giving the impression that the entire first floor was done at the same time. He picture boxed the fireplace hearth with two rows of trim and mitered corners, it added that extra finishing touch. The laminate flooring in the basement also looked great, even in the closet! The installer barely left a mark on the newly painted walls, I had to really hunt to find places to touch up. He cleaned up after the job every day and took all his trash with him every day. He labelled the boxes of leftover hardwoods «old» and «new» for future repairs and left it with the left over boxes of laminate. He also made a trip back the day after the job was over to drive some screws into a porch post he noticed was not secured by a previous contractor I had hired to do some repairs.
I would recommend Payless for both the purchase of flooring and the installation, just give yourself plenty of time for the latter. Every friend, family member, and neighbor who has seen the finished job has been impressed and most importantly so am I.

Great staff and selection! We did a new floor in our front room and they gave us a great deal on flooring they had in stock. The staff was very knowledgeable and walked us through a lot of different types of selections. They understood our budget and skill level and recommended a great product that was easy to install. They even accept returns on unopened boxes.