Macy’s

A horrendous experience.
I ordered a gift online from a bridal registry and wanted to save the $ 12 in shipping so I decided to head to the store. I followed the instructions and went to the first floor of the department. It was a ghost town. I was bounced around from counter to counter (FIVE in total) and finally told I needed to head to the opposite end of the mall to get my gift.
Finally received the gift and they didn’t put a gift receipt in (even though it’s clearly a gift if it’s from a registry). When I requested one, they said it couldn’t be done…
I’ll just spend the shipping money next time!

Ok so this review is for MAC make-​up in Macy’s. I love Lauren. She is the best make-​up artist around. She should really be traveling with rhe elite and famous because her technique and knowledge surpasses retail establishments. She can take someone and knows exactly the right shades and products to make them beautiful! She has amazing spirit and personality. She doesn’t sell you what you don’t need but guides you step by step while applying the product. I have spent a car payment there in one sitting but she always makes time for me and does my make-​up when I request. Did I say she is beautiful as well? She is stunning and always looks amazing. Just love her and ahe makes you feel fabulous!!! She was also featured on Allure Magazine as a top make-​up artist! Any company would be lucky to have her!

I would give 0 stars but that wasn’t an option. Unilocal states the store is open. Open at 9am. Yet here I stand at the door at 0945 and it’s not open. Huge waste of time and highly annoying!

This rating is all based on the employees. Not management because a few years back I complained to a manager and she was very helpful. The every day customer service is horrid. They act as if they are bored with helping u. I’m never going to stop shopping here but I dread it. Not like it used to be… when you would go to a nice store and get treated nicely. Ugh

Aside from the FEW pleasant faces in the cosmetics dept. this place is a dump. Definitely a step up from that ratchet Providence Place location, but not by much.
The recycled mannequins with missing limbs and chipped paint make the store appear to be going out of business. The employees that (I’M SERIOUSLY NOT LYING) urinate on the sales floor in the middle of the day is horrifying.
…and oh my god… if ONE MORE PERSON WELCOMES ME TO MACYS, I’m going to scream! No, I would not like a sample. No, I would not like to open a credit account.
The dept. managers seem to scold and reprimand their employees on the sales floor, in view of the customers. *crack the whip*
…Yes, I am aware that your employees pee on the floor — but please, replace the potty-​stained patches of carpet.

Getting married… you’re going to need a registry. While Macy’s is not the cheapest they offer an excellent return policy, free shipping, plenty of sales and lots of merchandise. Visit Joyce at Wedding and Gift Registry, she’s the best. Friendly, out going and experienced. Be advised wedding and gift registry is located in the home store section which is located in the middle of the mall. I drove here from Newport, RI just for the service and selection.

Ok, so this place makes me wish Filene’s still existed!
The only department I have gotten really good service in this store anyway is shoes, and I’m pretty sure it’s because the same woman (whom I’ve purchased way too many pairs from over the past 15 years… Filene’s and now Macy’s) happens to be there every time I go in and actually knows what she is doing! — so shoe lady — this stars for you… and ONLY you!!!
Now, my latest visit was to use a few gift cards I had collected from Xmas and birthdays… I decided to treat myself to a new bottle of perfume…
I wandered around from display to display and could not find the brand I had bought there many times before… when I was finally asked by an associate (who had previously been chatting with a co worker at the register)…I was told «by who? What is it? they must not carry that anymore» and was walked away from.
Ok, fine, now I gotta find a new place to get my smell fix, but no biggie.
So I go over the the nearby Origins counter and take a look (since I had bought some of there products in the past as gifts and only heard great things)…
I look and decide, I may as we’ll spend my gift cards since, I just bought a new pair of shoes (a week ago, here at Macy’s!!) and I will probably not be back at the mall again until Christmas…
I pick out a body scrub and hydrating /​circulation improving bar soap… as I looked a girl came over and asked if I needed help… I said no, just trying to decide what to get.
She saunters off…
I turn to ask my shopping buddy to see if she thought one would be better than the other and realize she is over in cosmetics… so I start heading that way products in tow…
I literally hear screaming come from behind me and within seconds the girl from earlier is berating me saying if I want to purchase them, I must do so Now! From her! That I can not take them into another department!!!
This all loud enough to make nearby shoppers stare and or stop in their tracks!
Ok, if you had said «would you like me to hold those while you browse other departments or would you like me to ring you up now» …while explaining you can no longer ring out anywhere… I wouldn’t have been made to feel like a criminal in the middle of your store. If her shrieks hadn’t scared the crap out of me and the volume hadn’t drawn embarrassment level attention, I would have told her where to stick that bar soap!
WTF!?? I just want to use my stupid gift cards?! Guess I picked the wrong day to «treat» myself!!!
So yeah, I spent my gift cards… but unless Macy’s learns how to properly train their employees in customer service — I doubt any future gifts will be bought there!!!
Nice way to make your customers feel pampered!!!

The last few times here we had to look for a n open register or for sales help. The service is lousy. I will shop elsewhere for now on.

Two stars because the customer service sucks here. Registers with no one there and you can wait there and no one comes over. You end up walking around looking for someone to give money to. Rediculous. We come here so we dont have to buy junk, and I certainly don’t expect someone waiting on us hand and foot, but if a checkout is open — have someone there, or at the very least someone paying attention to it. We stood at one for three minutes with items in our hands before walking away and paying for clothing at the make-​up counter; where you can’t swing a dead cat without hitting an «associate». WTH???

*boing!* BOING! BOING BOING! That’s the sound of’a a’happy a’mattress! …not so much what my boyfriend and I were sleeping on. After we had decided that 9 years was a decent lifetime for that of a mattress, we decided to shop.
What I have come to understand about mattress shopping is that it’s a lot like car shopping: it’s tedious, everyone seems to have the same thing, and everyone is willing to give you «the best price in town» (which technically isn’t really all that spectacular). Yuck. After store after store, sales pitch after sales pitch, we landed with a *humph* at Macy’s. The sales woman, Rosa, was very helpful and patient. She even keyed us to the upcoming SALE. Whaaaahht!
*Not a HUGE selection of mattresses to choose from, but certainly one to represent every price range (from cheap-​arse lodging to luxurious splurging). But usually a «plush» and «firm» option for each represented mattress.
*SALE SALE SALE SALE! Holy GOD, mattresses are MAD expensive!!! Rosa knew where I was coming from; she reasoned with me, mentioning just how much time is spent trying to rest up (about 3000 hours a year!). She said that you spend money on a car to be safe, and you spend money on a mattress to be sane. That being said, there was an upcoming sale which offers 10% off (if you use your Macy’s card/​open a Macy’s account) AND (and here’s the kicker:) ZERO % INTEREST for the first year! But BEWARE, reader… if you haven’t paid off that sweet ‘tress in 12 months the interest rate is 26%!
*Delivery and removal are NOT included (but what the heck are you going to do with that old saggy box of dust anyway?). It’s worth the 60 $ splurge.
*When our mattress baby arrived, the delivery dudes (Chris and Luke) were crazy fast and super clean. The men RAN our mattress, on their BACKS, UP the hill and then wiggled their way down the hall and into our condo. Really respectful, polite, and nice people (woosa — the mattress shopping process is complete).
Not a HUGE selection, but the sale is AWESOME. We LOVE our mattress AND the prolonged pay-​off (100 $ a month… yeah, we can do that).

This Macy’s is very uncluttered and spread out. I don’t think this is an intentional design, I really think it’s because they have a lack of stock.
We came here to get a new business ensemble for my boyfriend. Every shirt they had on display only had one of each color, usually in a size small.
Trying to get a grey V-​neck sweater was just too hard, considering this is Macy’s and every section is pretty much business casual.
However, the people who work here are friendly enough (though a little pushy for my taste). My boyfriend was looking at collared shirts and a guy pretty much assaulted him with a tape measure to get his measurements.
The measurements turned out to be inaccurate (sleeves were way too short), but he did get the neck size correct.
Fitting rooms are cool if you’re waiting for someone in the Men’s department. They’ve got couches and a TV.
The experience was good enough and my boyfriend walked out of the fitting room looking sexy as hell, so no real complaints here.