LensCrafters

So I just got a text (which I don’t remember allowing them to send me, but maybe I did) asking me to confirm an appointment next week… pretty sure I already cancelled it LAST YEAR, but called up to cancel it today…
the phone was answered by someone in hysterical laughter who could barely say hello and then gave me all sorts of attitude, being like «Well WHERE is your appointment?» «North Attleboro location.» «No, is it at Brockton or the mall?» uhm… wow.
STAY AWAY!

I’ll start out by saying that my latest experience with this Lenscrafters ended up with me having two pairs of glasses that I like very much and that I can see very clearly out of.
Now then, to the juice. First, I’ve come to this place a handful of times and have been going to the eye doctor on the premises for a few years now. At this most recent appointment, a new doctor greeted me. She’s a young Indian-​looking lady, pleasant enough but with a very irritating voice that sounds like a blond American ditz with an accent. Still, as I met her and we began my appointment, I thought, «It’s no big deal. I’m not here to make friends.»
All would’ve been fine if that’s where my issues stopped, but oh no. The doctor dilated my eyes and then told me to wait 10 to 15 minutes and she would come out and get me to continue my eye exam. That turned into an hour of waiting, which only ended when I gave the innocent woman at the front desk a bit of attitude.
After that boredomfest was behind me, I meandered over to the storefront to find new frames for my new prescription. I picked one out and was told I could wait while the guy behind the glass made them. Again, an hour passed. I’m so glad I recently bought into the smartphone phenomenon. I would’ve been jumping in front of a car outside otherwise. With my battery dying, I finally took action and blindly walked up to the counter where the technician guy leaves his completed works. My new glasses were sitting there, finished for some period of time.
This was 8pm with one other customer in the store. There’s no reason the employees couldn’t have been periodically checking the pile, especially knowing I was waiting and couldn’t see for my life.
I definitely won’t wait for new frames; I’d recommend either nagging them or just coming back later if you can. As for doing business here again, I probably will… but I’ll be ready.