Extra Space Storage

Excellent staff and well managed. The management does a great job keeping the property clean and is very clear after snow storms and properly treated. I’d give them 10 stars if I could!

They have a HUGE sign in front of their office stating «FIRST MONTH FREE «with little letters on the bottom stating «see manager for details». When I inquired about the offer, the manager stated that the offer was only given when they had a surplus (? how many) of units available and it would not be given to me at this time. TAKE THE SIGN DOWN UNTIL A TIME COMES WHEN YOU CAN GIVE THE OFFER ! What a deceiving way to get customers in the door and a SLEEZY way to do business !

The employees at extra space storage were al very friendly and helpful. The facility is easy to find in a great location. I will recommend extra space to anyone looking for a storage facility. The only drawback was that parking for the office is limited.

I have had no problems so far but I haven’t paid my first month’s rent. I thought the check in was fast and easy when I needed it to be. I was so tired from the move and just wanted to get this rental process done. I was met with a smile and an understanding desk clerk that was so efficient in the check in process that I was done before I knew it. The entire storage unit was clean inside and out. So I would recommend Self Storage in North Attleboro for the large units at a good monthly rental. Koodos for having a polite, knowledgeable sales clerk that I didn’t have to show her how to do her job which is quite refreshing nowadays.

Poor management that does not follow the same policies as their corporate office. The units are very dated and have stuff falling from the ceiling. Forget about accessing your stuff during the winter. The alleys are all ice and snow is piled up against the doors.

If you’re looking for safe, secure, clean, inexpensive storage… this is NOT the place for you!!!
I just got out of an 8 year storage merry-​go-​round with these people — thank GOD! Mice… tons and tons of mice… a few I ended up bringing to my home in boxes unbeknownst to me! Mice turds everywhere… nests, you name it.
The gate is always broke and wide open… and when it is closed, your gate code never works and a phone call ALWAYS has to be made.
They raise the rates approximately every 6 months. By this month, I was paying $ 231 per month for a 10X10 unit! Ridiculous.
This past Saturday, I went to finally get out of there. I cleaned the unit and spoke to the clerk. She didn’t have me fill out or sign anything… just saying to leave the unit clean and unlocked. Well, this morning (Monday) I find out they’re supposed to prorate the part of the month that you didn’t occupy and had paid for. Where’s my refund since Saturday was only the 9^th of the month and the entire month of November was paid. When I tried to call — I was hung up on 5 times! Soooo… I filed a complaint with the better business bureau! I’ll get my refund, make no mistake.
Stay FAR, FAR away from this company — do yourself a favor.
Too bad I had to give it one star because it doesn’t even deserve that much! Business and customer service is the worst! Good Riddance Extra Space!

I was going to wait until I had finished moving my stuff out of my storage bay, but oh well. Extra Space has managed to repeatedly irk me already, and I only began dealing with them nine days ago! I reserved my bay and rate online, which seemed like a smart idea. Maybe it still is, but I would likely have never known if I had just shown up on Day 1 without a reservation. No one was in the office and I would’ve turned tail and left. In the 3 times I have been to the location, including when I first signed paperwork, there has never been someone on duty upon my arrival. This is in spite of the fact that I’ve been there during the business hours listed on the building. Once, there was a sign that the employee would return in half an hour. The second and third times? Who knows where anyone was; luckily, I had my key code to get to my bay and get the heck out.
It seems awkward to me, perhaps even rude, how Extra Space requests customers exit the commercial office while the employee on duty brings a new customer to his or her bay. While the guy took me to my space, the two people behind me in line were asked to step outside and wait in the cold until he returned. Safety, perhaps, but couldn’t they at least have an entry area between double doors? Odd.
Then there’s the drama of the dumpster. Extra Space has dumpsters, one for cardboard and the other for trash, but this location locks both religiously. I had a handful of bags to toss, but couldn’t get a hold of the guy on duty to unlock the dumpsters. The next (and most recent) time I stopped by, I dragged the trash out of my bay and left it by the dumpster. There’s a sign warning of additional fees for trash left outside the dumpster, so I called their central call center and basically requested a waiver. It’s not like I wanted to leave the trash out! If you’re going to have a dumpster, then use it. Either have it or don’t.
I just received a voice mail from the guy on duty there, warning me that I shouldn’t have left my trash out and how the dumpsters are only for «site use» … umm, your «site» is basically a roof with a lock. What waste does a bunch of concrete and steel generate? If the dumpsters aren’t for customers, then stash them away somewhere in back, not in clear sight of all your customers. The voice mail also said that the central call center gave me false information. Nice, now neither side knows what the other is doing.
Situations like this have really destroyed my confidence in corporate America. Should I ever need storage space again, I definitely will not be opting for Extra Space and instead will hopefully have a local alternative available.