Enterprise Rent-A-Car

Everyone in the office is nice and accommodating, but they’re just incredibly understaffed. I first made an appointment to be picked up since my car was in the shop. They had my reservation for over 24 hours but nobody ever showed. When I called, the gentleman told me that he was the only one in the office and that someone will be able to get me within 20 – 30 minutes. I had to decline since I was going to be late for work.
I rescheduled for the following day and I was picked up, however, when I got to the office, I found that they had more reservations than they did cars available. I had to wait for over an hour to get a car and get to work.
Again, everyone was nice and apologetic, but they just need better staffing and better scheduling of appointments. From my experience, the demand was much higher than their supply.

We always try to buy local — and checking pricing with N. Attleboro and the TF Green Airport, local was a much better deal. I was also able to measure the inside of the van I needed ahead of time, which was critical to carry the precious cargo back cross country. They did have to get a last minute replacement from the airport and the vehicle was dirty, so John the mgr, gave us a discount to make up for us having to clean it ourselves — after we started our trip. To summarize, I would use our local Enterprise — easy access to the vehicles and the associates are accommodating.

we were told ahead of time that a copy of the drivers license would be enough. We had been both robbed the night before in providence along with our credit cards and licenses. we spent hours trying to secure a car through enterprise. the came to pick us up and took us to a western union so that I could get them a secured check. we got to the enterprise location and was then told by their branch manager Johnathan Smart that he could not help us. He asked for a better fax copy of my boyfriend’s ID but their own fax machine was broken and he did nothing to fix it. He actually shut all the office lights off while we worked in the dark so he could try to push us out faster.
I worked the problem out through one of enterprises corporate help lines and was told to call the reginoal manager directly: Adam Sena 401−490−2085
I left urgent messages and he never returned my call. this whole incident could have been avoided with employees acting appropriately and getting their policies straight. I was told three different things by four different employees. the manager shut the lights off while we were inside trying to get him to fix his own fax machine!!!
Never use enterprise rental.

I actually used to be the manager of this branch back in the late 90’s. The service now is absolutely horrible! I was in a rental for 40 days and not once was I even given a courtesy call, even when I spoke to the branch manager to inform her I was dropping off the car. They had originally rented an absolute POS car and then switched me out 20 mins later because it was not safe due to bad brakes as one of many problems with this beat up car. No apologies for the inconvenience. They are always slammed on a Saturday and don’t recognize a new customer walking in. Very chaotic, disorganized and unprofessional attitudes. Phones ringing off the hook as they try to answer phone with a long line if unhappy customers in the cramped office. The car that I was switched into smelled of cigarette smoke as the employee tried to drown it out with fragrance spray and gave me was unwashed, dirty, smelly car with an empty gas tank on top of that! Stay away from this branch! They have no idea what they are doing! If I were still the manager, they would all be fired!

So far my experience with them has been good. They were very willing to give me a discount and work out a deal with me for the week. They only had a pickup truck for the day and I was looking for a car for a week or two. She was willing to discount the truck enough to keep the weekly price about the same. I ended up coming later in the day for a car so I did not need it but she again gave me a greater discount than what I had originally put in on the website. The staff was really nice and picked me up at home. Would definitely use again. Go here over the one in Woonsocket, which I did not have a good experience at
UPDATE– I knocked a star off for my return experience. I know its a business but I find it rude to keep answering the phone and taking reservations when I am there in person trying to check out. I would have been out of there quicker if he would have just cashed me out. I am a paying customer and dont expect to only be dealt with when the phone is not ringing
Also, they have a card to sign up for a rewards program. I did not see these cards there when I picked up the car, only when I dropped it off. To get point for your current reservation it says you have to sign up before dropping the car off. I asked if they could still do this and he said no. I don’t have a smart phone to do it right there. I just spent over $ 800 on a car rental and also rented from Enterprise last month. You would think they would value the business and you know they can certainly sign up anyone they want. I am going to email the manager to see if he will do anything.