Dun-RIGHT Plumbing & Heating

Dun-​Right Plumbing — DO NOT HIRE THEM! Lengthy review, but worth reading.
Should be Done-​WRONG plumbing.
Dun-​Right Plumbing were contracted to install a handicap shower system for my mother who suffers from Congestive Heart Failure, Renal Failure and Venus insufficiency (to name a few). She no longer can step into a tub/​shower system. We have nurses, physical therapists and aids coming to the home regularly assisting in her care.
The job entailed demolishing current tub/​shower combination, re-​routing plumbing from current side drain to center drain while enlarging drain size per regulations, installing new handicap shower system with grab bars, seat, and proper hand held shower. The job requires a permit in accordance with city regulations.
The shower system was selected prior to signing off on paperwork. All work was discussed documented and agreed upon before demolition began. The Job was estimated to take approximately one week and was scheduled for November 2014. It is now April 2015, and the work was never completed by Bill Dunphy of Dun-​Right.
Specifically:
This contractor requires full time oversight from a building inspector to ensure they follow the contract and the building code. In light of how they do work it is little wonder why they didn’t want to pull a permit.
Do not use this company for any remodeling work — This Company did not follow contractual obligations, They installed an inferior product (One that was different from the contract) and stated they could not get the parts they agreed to even though they were readily available. Instead the company replaced the agreed upon product with a cheaper smaller version that never came close to the contract requirements. Additionally, Dun-​Right plumbing left the work area and adjacent rooms messy; they proved to be unreliable and at times downright rude when questioned about the work. On at least one occasion they tried to claim my mother approved their installation of the inferior shower stall, (after the installation).
After a shower was installed, (well past Christmas) my husband and I went to inspect the work. The first discovery was a cracked shower stall panel. Bill Dunphy claimed he didn’t know. Perhaps, but we now know the stall was improperly supported during installation. After telling him to remove the cracked panel he agreed (delays). The next install was performed quickly and drywall installed immediately after. No chance to inspect. Dry wall installer however did a lousy finish job. When questioned, Bill Dunphy did nothing to correct the situation. We then realized Dun-​Right Plumbing had installed the WRONG Shower! did not move the drain or re-​size plumbing! (We learned this later from a reputable contractor), and they installed the WRONG shower head/​control unit!
This shower system directly replaces a tub/​shower configuration and was SMALLER in size. Dun-​Right plumbing had to build in the wall (Not to Code) reducing the space in order to accommodate this system. This shower system does not have any grab bars, nor can any be installed because he did not install ANY bracing! There is no shower seat and no room for anyone. Dun-​Right Plumbing reduced the size of the area over 4 inches in width.
Dun-​Right Plumbing did not follow contractual obligations by improperly installing a less expensive system that does not suit the needs of an 88 year old woman.
Dun-​Right Plumbing attempted to cover up the install by suggesting we agreed to this change. When we refused to let Dun-​Right back onto our property, canceled the «contract» and requested our money back he agreed in writing, then refused to cooperate. He ultimately had his attorney call us intimating we were at fault. Our attorney called theirs and we were refunded only a portion of our deposit.
In conclusion, this company, Dun-​Right Plumbing, took our money, and installed inferior products costing us additional time and money and not following contractual obligations.
Use with Extreme Caution.

Professional and timely service. I worked with them to have my garbarage disposal repaired. He was able to find a time that worked with my schedule and complete the repair within an hour. He was polite and talkative. I can’t really comment on the price because everything was billed to my landlord. Good quality work!