TruGreen

Warning — do not use this company for your lawn.
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We called around for estimates for lawn work. This one quoted us lower than all others. You get what you pay for, that’s for sure.
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We called for them to come out. They didn’t show. Couldn’t make it /​not enough product. They didn’t tell us they were coming out, just didn’t show. We call again — they tell us they’ll come out again. They don’t show. Out of product, etc. Same thing. Didn’t tell us. Just didn’t show. They tell us they’ll be out next day. Can you guess what happened? No show. We call again. Third time now. Finally someone shows up. Can you guess what happened? Yup. Ran out of product. Couldn’t finish the lawn with what we paid for. Had to use a different fertilizer and manually run around the lawn applying it. It was pathetic. I could do that myself weeks ago if that’s all I was getting.
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They’re cheap. But there’s a reason. Do yourself a favor; trust the reviews here, pay a little more and go with someone else.

I pre-​paid for six applications. I received only two applications and then they suddenly stopped coming without offering any explanation. My lawn began suffering and it’s been two months now. When I call headquarters to complain, they apologize and then promise a tech will come out in the next few days, but a tech never comes. This tells me the company is in a state of total disorganization and is brazenly selling their services and collecting money but not delivering their services.

My overall experience was pretty poor with TruGreen & I would advise people to stay away from them. They really don’t seem to value their customers & it is always a challenge to get in touch with anyone from the company. Of the few interactions I had with the company, I was really not impressed with the staff and how rude they were to me. You’ll probably have better luck with a local company where they value customers more.

Last week, a representative from TruGreen chased after my sister when she was getting the mail. She harassed her for business and trashed our natural lawn. It’s a natural green, not «TruGreen» neon version. TruGreen, please reign in your representatives.

I changed from 1 star to 2 here is why:
1. TruGreen came on their own to aerate and re-​seed. Seems like Main office wants to do the right thing to stand behind their guarantee. Nowadays hard to come by. Kudos!
2. The down side, again the local office doesn’t care. The dead lawn, they still didn’t treat for almost half of it.
Long story:
— Again poor communication. They did not notify me in any way and decided they have the rights to access and put chemical on my property.
— For the whole year, half my lawn not treated. If it was a misunderstanding, why they suddenly know where my lawn is?
— I am not complaining they aerate and re-​seed my dead lawn. But guys, half of it are still not treated. This is why I think Main office wants to do the right thing, but local office doesn’t care.
— They are clueless how to find your property line. The sales guy I sign up with, I specifically ask if I can meet with the local technician to define the property. He said no need. So I used google, took a snapshot and drew out the property for him. Then email that to him. I still have the whole email chain.

We received a postcard in the mail for a $ 30 application for our lawn. Since we were under the square footage amount I called and they said that the first application is $ 30 and the rest are about $ 50. I could save money paying ahead etc etc. I did so and declined all the extra services (aeration, tree and bush care etc). The person I called was at a call center and I was told that someone would call me back to schedule a time to come out.
A few days later someone did & gave me a date they’d be here. I don’t think they performed an actual lawn analysis/​test, as they said they would. I was not here, my husband was, and they put down something. Our grass is green, there aren’t any weeds but there are areas without any grass and I specifically told the person on the phone to check that area out. Our rep suggested aeration and over-​seeding, which we finally agreed with as our lawn is very compact, but we didn’t make our decision until a few days later so I had to call the company. There is not a phone number on the receipt, so you have to look it up.
A HUGE negative with TruGreen; You can’t talk to an actual branch. Whenever you call, it’s through the call center so you have to leave a message and someone will call you back… I am guessing your local service rep. Or maybe they won’t call. I called to make an appt for the aeration and was told someone would call me when their office opened. I waited 3 – 4 days, called again and threatened I would pay someone else.
Our lawn guy called me back that evening. Steve B. was very nice and said that he would come out and over-​seed it after it was aerated and gave me his cell number to call him. He told me to call the company and pay for the aeration. I called the call center again and did that, paying with a credit card to get the discount. I was told by the rep that someone else would call me with a date on Tuesday ⁵⁄₆.
On Friday the 9^th I called as I hadn’t’ heard anything. I am scheduled for the 16^th but no one ever told me.
I remember using this company 10 years ago and always got a live, LOCAL person to talk to and never had any issues. Now, you have to go through a middle man just to get a local person to come out! It is frustrating and after my contract is up, I will not use them again. I will call a local company and give my business to them.

I’ve had Trugreen for over two years and they have honestly provided me with the worst service I’ve ever received for anything. This includes restaurants, airlines, hotels, everything. They completely ruined my lawn and in the end I had to do most of the work myself to make it better. Their only offer of assistance was for them to keep coming back out and having me to pay more until the lawn was better. If I went to a restaurant and the food was terrible, would I keep buying more of their food until it tasted good? Trugreen is an absolute scam and I feel terrible for having lost my money to these people.

A Friend recommended TruGreen to me because my lawn was in terrible shape. A lot of crab grass and weeds. I live right on the Woburn line where most people have sprinkler systems because they get free water. Since we don’t get free water in Burlington it’s not always easy to keep a nice lawn. In just half a season I saw Tru Green transform my lawn into something that rivals the neighbors. I am very happy with the results and would recommend them without hesitation.

I’ve been using these guys for 3 years and I’ve never been impressed by my lawn. In fact, it seems to deteriorate every year. I was all set to cancel them last year and I filled out a survey telling them I was unhappy. Shortly thereafter I got a call from the district manager. He basically told me that my concerns were heard loud and clear and that he’d make sure a manager called me to discuss my issues. Well, the manager did call, but when I spoke to him he hardly seemed interested in what I had to say. Almost as if he was reading groggily from a script. He said he would come to my house and look at my lawn, but he never showed. So when I called back, he told me the lawn needed to be aerated (seems like he was just guessing). Anyway, they did aerate late in the fall, but I’m not sure what good it really did. Here it is the end of April and I haven’t seen or heard a peep from them. I just called and left a message with them, but I’ve had it with this place. The price isn’t too bad, but they aren’t doing much to make my lawn look like it does on their TV commercials. I’ll have to find someone else to perform this service.

I had TruGreen for over three years and the service was ok, but not spectacular. I often had weeds and they had to come back multiple times to treat them.
This year was the worst — grubs severely damaged my lawn this fall and I paid for the treatment so this would not happen. Of course they came back for a follow up treatment but by then it was too late. They also jacked up the treatment costs over the course of the season (each bill was a bit higher). Almost impossible to get ahold of a customer service agent and it takes 2 weeks or more for a follow treatment if there is an issue, I think they cut back on the amount of weed killer and fertilizer to the point of being ineffective. I also had crabgrass and had to buy my own post-​emergent to treat (I actually had to do my own treatment for the last two years).
I made the mistake of using them for aeration and they automatically tried to hit me up the next year for the same work (without checking with me first).
I might cost a little bit more to do it yourself but get some Scotts from Lowes and your lawn will look much better. I have also used Milorganite fertilizer with good success and it’s quite cost effective.

I canceled my service with them over 2yrs ago and every winter I get phone calls from them looking to sell me their service. They call my house and cell phone over and over. This year I have had them call my house 10x in the past two weeks. I have repeatedly told them to stop calling, but they don’t listen. I have even gotten rude and they don’t care. My next step is to report them to the Better Business Bureau. Avoid this company like the plague!!!

No way… they are the worst when it comes to aggravating the heck out of you. There is literally no way to get rid of them… Hmm, maybe I should call Terminex lol.

We live in Somerville and this is our local branch. The phone reps are friendly and helpful and the service is top notch! Our small lawn always looks amazing. We have found them to be a little pricey since our lawn is charged at the smallest size available (1000sf) but it’s usually only about $ 35 per treatment.
They can be a bit aggressive about upselling and cross selling, but I’ve also found when you try to cut back your services, they will sometimes give you free treatments (or 2 at 50% off) to keep you at the right level of treatment for your lawn or shrubs.
I called today to make sure they weren’t coming in a few weeks when we have guests coming to be outside, and she said we were scheduled today, and was going to verify with the technician that they’d actually be coming. That’s great customer service.