Lemonnier Marie C

This review is for Dr. Rotter who is the other doc in this practice. I have no complaints about this doctor. She has always been very professional and while not super warm and fuzzy she does seem to care about my concerns and questions. My only major complaint is the wait time! I have to plan my appts on my day off from work otherwise I never know when I’d get back to work. I have waited as much as 2.5 hours there. The average is 45 min, which is really just too much in my opinion. The front desk woman are ok, not very friendly but not rude either. Just so so. But Dr. Rotter herself gets a pretty good grade.

Simply awful. The actual Dr is okay, when you get to see her, I have had 3 appointments here (annual exam for the past three years) and I have only seen her once and that’s with booking my appointments a year in advance! This year I’m switching to Beverly Hospital and I suggest you do too, here is why:
–Always wait at least 20 – 35 minutes
–This practice is growing faster than they can manage, they are always changing their filing methods resulting in you getting double billed or moving offices resulting in your appointments being moved without notice, or changing their computers resulting in your medical ins info getting lost.
–They are cold and down to business, this results in fairly quick exams but you never feel like they treat you like a person.
–This past year my annual exam has been moved 4 times, when they called to reschedule a fifth time, I changed obgyns.
–On my way to the third reschedules appointment I called to say that traffic was bad (have you seen I-​95 going north at 4pm??) and that I was going to be about 5 – 10 minutes late. They told me dont bother coming (hello?! I just left work 2 hrs early!) because I was their last appointment of the day and the nurse would rather go home than wait around for me. I challenged them with a «are you kidding? I wait for at least 30 minutes every time I have an appointment and this has already been reschedule by YOU (not me!) 3 times!» and I was met with a «well today we are on time and we aren’t waiting for you, the office will be locked when you get here, goodbye. «
Well madaam phone answerer — I will not be kept waiting anymore either! Its July and my original appointment was set for January and you just called again to tell me you need to reschedule for October… really?