Safelite AutoGlass

Safelite Autoglass did an exceptional job repairing my 2014 Mercedes windshield. I was going to have it replaced, but decided to see how the repair would work out first and I am very happy I did. The technician did an exceptional job. He was there at the exact time of the appointment, he thoroughly explained the process and what I could expect upon completion. While not invisible, I must say that I can hardly see where it was repaired. I am impressed with my interactions with everyone at Safelite. The price for repair (and replacement had I gone that route) was less than 3 other quotes. I highly recommend their services.

Said they could fix a small ship on the drivers side of my windshield. Very nice guy comes out but only after 3 weeks on the job does not do a good repair. I am left with a pea sized white spot in my direct line of sight. After a terrible experience with their call center to report the problem, I finally got a manager to come out and «try to make it better». Well he did not — same dangerous white spot in my direct line of sight. He claimed «sometimes that is just how it comes out.» I’ve had several chip repairs and it never left this kind of obstruction. He said I could replace my windshield with a 500 deductible. I asked about the workmanship guarantee and he said that was the best they could do. DO NOT RECOMMEND

Amazing customer service! They gave me a great deal and were so friendly. I trust them here!

My windshield had a bad rock chip that needed repair. Safelite came through for me and repaired the windshield at my house. The service was professional and the technician was very nice. I am satisfied with the repair and will continue to use this company for glass repair.

Horrible experience. Not only did they replace the windshield incorrectly twice resulting in leaks and damage to my vehicle but they then refused responsibility. Manager Andrey is rude and non-​cooperative. Not a business you want to work with unless you want 1000’s of extra damage due to their poor workmanship. The corporate Safelite offices have yet to help. This is a bad branch. Stay away!

I came here to have a small chip repaired in my windshield. I had to wait over 45 minutes even with an appointment. After being fixed the chip is still visible. When I asked them to correct this they told me I signed a paper stating it could still be visible. I asked to see the paper I signed as I did not recall reading this. Nowhere on the paper was this stated. Had it been stated I wouldn’t have been as upset about it.

My experience with Safelite was anxiety inducing to say the least. Driving on the Northeast Extension one Sunday afternoon, a rock or something of the sort hit my windshield and cracked it. I was put in touch with Safelite through my insurance company so I went ahead and made an appointment to get my windshield replaced. When I called to make an appointment they said it would take about a week for a technician to come out to my home. I agreed upon the first available time which was a Friday afternoon. On Friday I got notification stating that a technician would be arriving between the hours of 12 – 5 which was fine but I just had to be sure to clear my entire day in order to wait for them to come. The technician came and began replacing the windshield. It took about an hour or so. The technician left and informed me not to drive the car for 48 hours. I looked around my driveway to find broken glass that was not cleaned up, and my rearview mirror was hanging from the windshield of the car, not fastened securely. On the passenger seat was a pamphlet with warranty info and on the pamphlet it assured me that the technician had vacuumed the interior of my vehicle, which it wasn’t and that the technician also washed all exterior glass, which yet again it was not. After sweeping up the broken glass that was left, I called the insurance company to report the issues and they set me up for another appointment. This time I took the first available appointment which was at the Satellite location in Norristown. I ended up waiting for quite some time before getting the hanging mirror looked at. I left the car with them and they called me about 4 hours later to let me know the car was done and ready for pick up. In the end everything is now fixed but it was quite the headache! I am not very familiar with auto glass services but if this were to happen again, I might just rethink where I took my business.

I went from being distraught over my windshield being broken, to completely heeled in a matter of days. Dealing with Safelite was a breeze. Their communications and customer service is head and shoulders above anything I’ve experienced. I got an e-​mail from Kyle at 7am to confirm my appointment and received follow up calls when he was on his way. He was extremely professional and answered all my questions. The bottom line is that the problem occurred on Sunday and was repaired by lunch on Wednesday! Who could ask for anything more!

I am simply blown away by how great their services were today!
I called my insurance company at 12:25pm today and made a claim about my damaged windshield (a rock chipped it on the highway). They assured me someone could come out to my work and make a repair, and that they assigned me a window of 12 to 5pm today. Sounds good so far!
A minute later I got a confirmation email from them with that same info, and a minute after that I got another email with the name and the picture of the Safelite technician (Bunheng) that was coming out to make the repair.
No more than 10 minutes pass, and the technician is on the way, and confirmed the address and location.
As I’m leaving for lunch the tech arrived (Dressed in a Safelite uniform; professional) and he got to work right away.
Lunchtime passed, and my windshield is fixed — Thanks Safelite!
In this day and age this kind of service is almost unheard of — but I’m here to say that Safelite and their service technicians deliver!

I’m very pleased with the quick turnaround by the scheduler and technician in replacing my damaged windshield. The technician called ahead of the appointment and notified me of his ETA. He arrived early and started the job immediately. He was professional and efficient. He completed the replacement of my windshield in 45 mins. The vehicle and work area were clean afterwards. The new windshield looks great. Best of all, all I had to pay was a $ 50 deductible. Now we need to get Pennsylvania to clean up the debris on the turnpike.

It was incredibly easy to schedule the service and it was conveniently done at my work parking lot!

I had a mishap with the rear window on my truck. First of all, they were open on Sunday which was incredible! They said I would take a couple hours so my girlfriend and I decided to go to brunch while we waited. We hadn’t even ordered yet when they called and said my truck was done! They even cleaned all the little shards’ of glass off the back seat! I was extremely impressed!

My service technician was extremely professional and helpful. He even rearranged some other appointments to accommodate my schedule in the morning which I really appreciated.

Safelite could be one of the worst organizations I have ever dealt with. With a cracked front windshield, my insurance company told me to call Safelite. I spoke to them almost every day for two weeks. That always said they would call me back and never did. Managers told me they would send me confirming emails, and of course they never did. Their customer service rates a «0». If I was not forced to go there by my insurance company I would never ever ever do business with them again. In my Opinion they rate no stars.

I had a small chip from road debris on my minivan that I wanted to get repaired. I set up the appointment online and had all the information sent to me via email. Hours later, a tech contacted via phone to set up a time to come to my house and kept me updated throughout the day. I was amazed at how responsive they were. Usually with service people you get a window of time but my tech was punctual, even early to our appointment. He explained everything in detail and answered all my questions. Payment even processed right through his phone! I would definitely continue to use Safelite in the future.

My windshield couldn’t handle the winter of 2014, and, what started as a tiny crack from flying debris, quickly turned into a raging fissure.
Online request. Prompt callback. Appointment setup for a few days hence. A small miscommunication between spouses, caused me to show up a day early. When I found out my appointment was scheduled for the following day when a snowstorm was expected, your service staff was quick to accommodate and squeezed me in. A few hours later, my Saturn Vie and I were back on the road, ready to brave another shot from the Polar Vortex.
Thanx Safelite!

I had a tiny crack in my windshield for a few months. During the first snowstorm of 2014, I turned my wipers on after my windshield had defrosted, and to my surprise, the tiny crack grew. What was originally the size of a dime turned into a crack that was about two feet long. Water wasn’t getting into my car, but the temperature dropped, and my car was unsightly. I knew I was in trouble because this all happened around 4 pm on a Friday afternoon.
I called Safelite because I had heard how awesome the company was. After that particular storm, many shops in the South Jersey/​Philly area were booked until the following week. The Norristown, PA location was the only shop open on weekends with an available time slot. The guy I spoke with was very helpful, but a little too chatty for my liking. I basically told him that I’d be willing to pay out of pocket without using my insurance. I just wanted to make an appointment as soon as possible with little to no smalltalk. I felt a little guilty for being so abrupt, but he was a good sport. I scheduled an appointment for noon that Sunday — not even two days after my mishap.
I was warned that it may take a couple of hours, and I was worried that there would be a problem because it was raining. The waiting area was nice and cozy, and my boyfriend and I got to spend quality time together checking our Facebooks and playing Candy Crush. Luckily, it only took forty-​five minutes, and I was able to drive away immediately after my windshield was replaced.
The price wasn’t too bad. I was excited to get the AAA discount. My new windshield looks great, and everyone at Safelite was very polite and helpful. I would certainly recommend Safelite to friends and family in the future.

I had a little rock pit my windshield. Safelite was easy to use on online. Great experience! Didn’t take them long to repair (I brought it to a store). Very informative at the end.

Rip off
They quoted me $ 490 for a windshield
I got it from Four Brothers for $ 282

It’s inevitable that you’ll get a stone to the windscreen. I had three from various events. They weren’t big nor did they bother me, but I feared the dreaded chip to crack thing.
I called my insurance company (Allstate, I’m apparently in good hands) and they recommended Safelite. I was surprised to find that window chips are fixed at no charge. Wahoo!
Scheduling a time was easy, they showed up on time, and the problem was fixed in no time. Note that the warranty is not transferable, like if you sell your car, they warn you in advance that repairing a chip can cause a crack, and chips do not completely disappear. So it’s not all roses but it worked out well for me this time and I’ll use them again.