Mercy Suburban Hospital

I’ve been going to this hospital for nearly two decades for a variety of care ranging from blood-​work to dentist, regular doctor check-​ups, and even emergency care. Apparently as of February 1^st 2016 there was some ownership change. How the hell was I supposed to know that! With this change of ownership came a new set of security measures. Yesterday, I go into the hospital for a doctor’s appointment, as I’ve been doing for years, and I was nearly tackled to the ground by an overzealous security guard who absolutely racially profiled me! This led to a huge ugly scene where I was escorted out of the hospital, threatened with trespassing charges and the local police were even called! Ten minutes after this, my companion arrived and she entered the same door I did, walked passed the same security desk that I did, and road the same elevator up as I did — AND NO ONE STOPPED HER AND DEMANDED TO KNOW WHERE SHE WAS GOING, OR DEMANDED TO CONFIRM THAT SHE HAD AN APPOINTMENT IN THE BUILDING, OR GOT ALL UP IN HER FACE YELLING AND EXERTING SOME IRRATIONAL NEED OF POWER OVER HER!
Racial profiling is real and I’m not going to waste any time getting into that. The bigger issue here is that my medical concerns and what doctors I’m seeing is MY PERSONAL AFFAIR! AND SOME LOW CLASS SECURITY GUARD WITH AN INFLATED SINCE OF HIS IMPORTANCE HAS NO BUSINESS DEMANDING TO KNOW ABOUT MY MEDICAL AFFAIRS!
Have you new owners of Suburban Hospital not heard of Doctor-​Patient Confidentiality?
Doctor-​patient confidentiality is based on the notion that a person shouldn’t be worried about seeking medical treatment for fear that his or her condition will be disclosed to others. The objective of this confidential relationship is to make patients feel comfortable enough providing any and all relevant information.

What a wonderful hospital with a great community feel. Went in today to the Endo procedure unit and I didn’t feel like a lined up number waiting to be called next. It was private and relaxing! Not like the new big hospitals. I’m a marketing director for 19 urgent cares and I really feel this is so important to continue to make people feel relaxed no matter how big we get! Kudos to everyone from the minute I walked in Mercy Suburban to when I left. Please continue this even after the change occurs.

If it weren’t for my laughable ER experience, I’d give this place at least 4.5 stars! I was injured on the job, with a facial laceration and possible concussion when I came in. The doctor that saw me didn’t check for a concussion though I was struck in the face/​head and didn’t bother to X-​ray my nose which is where I had been struck right on the bone. Dermabond was applied to seal the wound, I was given a tetanus shot, and sent on my way until my recheck the following day. Thankfully I didn’t have a concussion and made it home okay.
Dr. Nicholson from the Business Health Center was the exact opposite. He was shocked that I hadn’t been checked for a concussion when I told him I had been nauseous and lightheaded for at least 30 minutes after the incident occurred and that no X-​ray was taken! He gave me medicine to help with the fact that it was already inflamed and needed antibiotics to not get infected. He also wrote me a script to get an X-​ray for the root of my nose and thankfully there was no fracture! I feel like he definitely knows what he is doing and is a credit to this hospital!

I was rushed to the ER with severe symptoms the other night and was treated with excellent care, especially by the RN, Janice. The team was knowledgeable and accommodating and I would feel confident returning here in an emergency.

This is the perfect example of a NO STAR rating being needed for Unilocal.
This hospital is the worst. I was seen in the ER and told it was just a minor thing and take this and you will be okay. Two days later it didn’t go away I went to my local ER and was admitted immediately for a life threatening issue. They told me if I hadn’t gotten in when I did I could’ve required life changing surgery! To add insult to injury their billing department is just as bad as the doctor. They keep sending me bills saying my insurance has paid the claim! Stay away at all cost! They can cost you your life and credit score. Dr. Michael Fernades was uncaring, unknowledgeable, and dismissive!
When I just tired to call in the number that’s listed on here tells me that I have reached the after hours line and the office will be open from at 9:00 am. It’s 10:41 am!!! I pushed 0 like the prompt says to and got an operator who informed me that the office is experiencing a staffing issue and to call back in 10 minutes! This place is a grade A Joke!

Diabetes education program from hospital is harassing and not worth the money. ABC diabetes program moved me from Mercy suburban to Einstein Hospital? My doctors are not at Einstein! Was told it was the same program and not to worry. Problems scheduling, told must complete every session it was mandatory. Not worth the amount they charge for this.

I seriously rarely give out 5 stars unless it’s worth like 100 stars to me.
I have had exposure to managed health care, hospitals and so forth because I have had experiences with many relatives/​families/​friends including myself in various health circumstances. this includes all over the country and I am not even in the medical field. Therefore, I only have the perception of a patron.
Mercy Suburban is an EXTREMELY excellent hospital. I do not know how they came around to be this way but I can confidently say (and highly recommend) that this model of service and professionalism be used by other institutions. and it does not have be hospitals either.
In general, I definitely understand how difficult patients can sometimes be and ESPECIALLY patient’s families (because I can be that way too). So sometimes that means it’s really not always easy on the other side either. But this particular medical staff really puts all of this to a test (and pass!) Further, I noticed that the nurses here are ‘brighter’ in that they can explain things better and in more detailed. An example is that they cannot give diagnosis and all the info that a ‘doctor’ can do … but they were able to at least explain some of the functions that they are involved in so those types of info (no matter how minor) is really helpful (and sometimes even comforting). it just shows that the health professionals are able to take the time out to explain and give you as much info as they can possibly provide. NOW IMAGINE ASKING inner-​CITY HOSPITALS TO DO THAT! i dont think so.
Great job and standing ovation for Mercy Suburban and i seriously hope that this hospital continues to remain this way for a VERYYYYYYYYY long time.

Excellent hospital ER is great and Hospital also I had two of my birth at this hospital always come here. They treat you nice and take good care of you.

The staff here are among the nicest that I have encountered in an ER setting and because it is a small, Catholic hospital, it offers daily prayer services. The hospital itself is extremely clean and well-​organized and the triage wait time is usually well under an hour. The doctors and nurses are kind and patient and really take the time to make sure that the patient understands all of the results and procedures, even when the patient speaks a different language. Definitely A LOT better than the neighboring Montgomery.