Jewelry Exchange

One of my prongs broke off within the first year of purchase. We had called to see if they could fix it in one day. We have to travel almost two hours to get to the store therefore we didn’t want to have to make two trips down. The manager told us if we can get there when they open it would be done in an hour. While we were there we decided to change the setting. It had to be resized and the diamond transfered. They were able to do this all for us within an hour and a half two hours. The customer service from all the employees that were there was impecable and I really appreciate that. They also did not charge us for the labor that went into doing this. After picking up my ring we had left right away to head back home we had to be back by a certain time. After in the car I noticed that they had chipped the diamond while putting in the new setting. Shame on is for not noticing it before we left… but being that the diamond is by far the most expensive part shame on them for not being more careful. Now my beautiful engagement ring has a chip in the beautiful diamond. Very disappointing. Over all if I knew my diamond was going to get damaged I would have paid someone else to do the work.

How many ways can I say that a business that has «questionable «business’ practices? For example, when picking up a business card, the company’s name is jewelry factory not as shown on Unilocal.2^nd point you pay for the sizing, only the next size is free (most rings are size 6 so going to a 7 ½ it would be an additional fee) In all of my years of buying jewelry I never had to pay for sizing, most take that into consideration in the selling price, 3^rd the rings offered were the same stuff you can buy online, ebay, amazon, or even direct from the far east, those pieces are far superior to ANYTHING this establishment offers. Knowing now how they operate I and family & friends will be sure to steer clear and go to jeweler’s row instead.
Note to Unilocal: Please add a zero rating into your matrix

The store was advertised several times so my husband and I decided to shop for our wedding bands here. I was very pleased when I entered the store. It is a beautiful place with a wide selection of rings, diamonds, bands, and other jewels. I decided on my own band, a 14-​stone, 1 and a half carat 14kt white gold band. It was really breathtaking and quite reasonable in price. Needless to say, I was pleased with my purchase. Now, fast forward 14 months since we’ve been married. My band has lost a diamond TWICE already!!! I mean, come on… Don’t get me wrong – they’re very professional salesmen working here that seem to genuinely care about their customers but my warranty expired for the band back in March 2014 (one year from the original purchase date). I have to now drive over an hour AGAIN for another out-​of-​pocket replacement diamond. Bottom line? Stay away from this place. There’s no good craftsmanship here!!! Only received 3 stars from me for above positive comments.

Ok

DON’T BUY HERE!
I got engaged in April 2012 and married in May 2012. We’re mature adults, no need to do the whole big shebang. The salesman was very personal, but it is now NOVEMBER 2012, and for the THIRD time, a diamond has fallen out of my ring! Three times in 7 months! Now, to be fair, the other two times they replaced one diamond that fell out and I didn’t find, and the other I found so they just put it back. I’m going to the store with my husband this week and really give them heck! I’ve had other jewelry I’ve worn for 26 years and never once had an issue!
The store & the salesman both stood by their product, and I’m appreciative of that, but I think the actual jeweler who does the work may need to be replaced. It’s embarassing to walk around with such an ugly ring with diamonds missing!

My fiancée spent endless time and efforts to choose the perfect ring for the perfect moment that he had all planned out. He carefully selected a diamond and custom designed the setting. The diamond was placed in the safe until the setting arrived. He received the call to come get the ring. He had to make a tough decision to miss my son’s Holy Communion in order to go pick it up. We live over an hour away. The most important day of his life was riding on getting the ring THAT day since he planned a trip for us to my favorite place 3 hours away to ensure it was the perfect proposal. When he arrived at the Jewelry Exchange in Norristown, PA, they immediately apologized and explained that they ‘accidentally’ SOLD the setting he designed, deposited and ordered. Now what is a man to do with his heart in his throat and a pit in his stomach when the moment he has been waiting for has been sabotaged by carelessness and dis-​concern. They tried to sell him on other settings that he’s seen already and didn’t like. He had no choice but to take the diamond, put it in a solitaire setting and come up with an explanation to go with the most important question. The fact that they sell rings everyday, but a man only has the one time to propose breaks my heart to know they disregarded his feelings. The proposal was an amazingly perfect. The ‘explanation’ irritated me. They called to say more settings came in and to come look. We drove over 2 hrs for this trip to find nothing like what he wanted. Again, we left with the temporary setting. Over the next few weeks, they made an error deposit on his account which alerted the bank of suspicious activity. So they took the deposit and held it which through us in the negative dealing with over $ 700 in overdraft fees. To top off this horrible experience, the diamond that he originally purchased had cracks in it so when they finally got the right setting, they exchanged it for a smaller diamond; not to mention a smaller band. So to conclude this tragedy, we got smaller rings, paid the same amount, made several long trips and have no good memory to share about the rings or the proposal. I will NEVER recommend them and do everything I can to advise my friends to steer clear of them at all costs.