Torrid

I have been a customer of Torrid ever since their original shop at the HIP opened in the early to mid 2000’s. Unfortunately, customer service *at this location* has declined in recent years — so much that I now avoid it at all costs. I highly recommend the Torrid outlet store at the Fashion Outlet Mall in Rosemont, Illinois, and their Woodfield location. The selection and service is much better at those locations.

They were so nice and helpful. Offered my guy a seat while I tried on clothes. For being a loyal member I got $ 10 off and the sale was buy one get one half off. Also 10 percent veteran discount.
I got 2 slacks and i love them.

Torrid is my favorite store. Until I discovered Torrid I never rarely felt fashionable due to the lack of plus sized options. Now my closet is full of Torrid and I feel great whenever I get dressed to go out. The HIP location is my favorite. Every sales associate is friendly and helpful and willing to give an honest opinion. You won’t be disappointed!

This store doesn’t carry bigger sizes only up to 4. The sales associate was like «you’re gonna have to purchase it online sorry, or lose some weight.»
It’s not my fault my DD breasts don’t fit into your size 4 clothes that don’t stretch.
The sales associates should be properly trained to run the register. And oh my god I can’t stand the blonde manager. Why did they hire her? WHO? No just no. This store is set up for failure.

I come here often. Sometimes I buy sometimes not. But I always get great service. I’m always greeted and I’m always acknowledged if the line is long which makes me not mind the wait at all. Today I went in to pick up some cropped jeggings which I didn’t try on. Needless to say I went home and they did not fit. I called the store and Monica looked for the size I needed. They were sold out but she offered me a similar style and put them on hold for me. I just went in to pick them up, tried them on and loved them. They were actually better because they have a higher waist. She must’ve known. My point? Monica is Fantastic! This will continue to be my #1 store for clothing.

The customer service here sucks. Expect long lines and a long wait time to be checked out. There are about 4 or 5 workers, but only one runs the register. It’s ridiculous. Jasmine and the male worker whose name I didn’t have a chance to learn, don’t do much. I mean, sure, she runs the register occasionally, but I’m convinced she just goes to the back and just doesn’t do anything. You’re not even greeted when you walk in, and there are clothes everywhere. Completely disorganized. Luckily Monica was not working last time I came in, because I would’ve had a fit. Would not recommend this place. It’s just awful.

I loooooove Yolanda! Whenever I go shopping alone she helps me with all my shopping decisions, she is my torrid bff :). All the ladies at this location go above and beyond to help and are always so sweet and caring. Thanks you guys, I will always choose this location so i can shop with you!

Clean, organized and the best salesperson — Vanessa! Went early on my «chore» ugh… hadn’t had coffee yet and this young lady was the absolute best! Helped me with an online pick-​up order that didn’t work for me, took the time to make sure I walked out happy. ALL I needed for my outfit that night were the shoes I was picking up but ended up wearing three items from the store — yeah she got me! Lol…

The ladies that work here are very nice and helpful. I feel bad that they have to work with such an antiquated computer system though. Making online returns is quite the process. Unfortunately, it takes quite a while because of the system they use. So, why do I order online you ask? Because the store is too small and cramped to really be able to shop adequately. I find many items online that I can’t see in the store because they are buried behind something else or crammed on a rack. Again, I don’t see this as the employees’ fault. They are making due with the space and computer system they were given. But, c’mon headquarters! Get with the times and upgrade your computer system for the sake of your employees and your customers! Also, if you could double the size of this particular store, that would be much appreciated. Sincerely, me.

I love their clothes but I hate this store. The staff is really unprofessional. They were having personal conversations (regarding sales or lack thereof) and they spent way too much time with other customers who were doing returns or exchanges. The store used to run a lot smoother a few years ago but now it’s just a circus.

Dirty, disorganized and chaotic. Clothes were thrown all over, not hung up properly, and not in the correct spot. The store is so tiny that it felt like a jammed closet that was on the brink of exploding. I’ll make the trek up to the Schaumburg location.

This torrid is the best I’ve been to. They have great service and a wonderful selection.

The clothes are awesome and trendy in a way most plus sized clothes are not at other stores. I’ve never had a bad experience with the staff who are always friendly.
My only complaint is that with how pricey the store is, it should last longer. I’ve never gotten a pair of shoes, belt, or pants that didn’t ripp, wear out, or fall apart within three months.
Especially when it comes to pants, a place that caters to larger women should have better quality product.

I have always loved Torrid, good place to buy things in my size and with my fashion taste. They didn’t have what I was looking for on this trip, but they had a decent selection overall. I personally find the website to be much more buyer friendly especially with all the sales.

This is the first Torrid I’ve ever been to where the employees actually seemed interested in helping me find cute clothes that fit.
I’ve found some really cute items in this Torrid and I really appreciate the cute blonde gal who works there, great sense of style and humor — sorry, terrible with names, wish I could remember yours!
I remember when Torrid was punk, and then they transitioned into a weird Avenue clone with clothes for 40-​year-​old librarians, and then finally settled back to a middle ground. I’ve become increasingly happy with what they are offering.

Torrid offers moderately-​priced clothing for curvy girls. The clothes are cute and seem to be made well. I find that I have more luck with jeans and skirts at Torrid than with their selection of tops. This location has the best customer service I’ve experienced in any store ever. Every person I have ever come across in this store has been friendly and helpful without being pushy.
The girl in the fitting room has my heart. She told me I had great legs when I was trying on a skirt. THIS is why I shop here. Where else does a curvy girl get comments about how great her body looks? In a «normal sized» store, I would receive stares from people thinking «does she think she can actually work that skirt?»

I never had a bad experience here I been visiting this location since it open was always looking for good quality clothes that are cute, in style and flattering for the more curvy girl like me :-) I also shop online great customer service in store and online

I shopped in a Torrid store for the first time today. I’ve shopped online plenty because I’m anti store and I never receive good customer service.
First I was greeted by Megan who i think was the store manager. She was all the way in the back and noticed me come in. (points for that!)
She then selected a couple pairs of jeans for me to try on and Erica further assisted me.
Erica didn’t complain about the jeans not initially fitting me and simply went to get another pair.
It was a great experience. I found the perfect jeans for my body type, great customer service and the jeans were 30% off.
Ladies, go get some jeans from this Torrid. You won’t be disappointed.

So, I’ve been shopping at Torrid since I knew that is existed, and I LOVE that I can come in here and buy sexy clothes, or business wear, or casual stuff that actually fits and looks god on me.
Why the two stars?
Its probably just my personal preference and opinion, but I feel like the styles are getting worse every season. I used to come here and want to buy everything, and now… I’m lucky if I find one or two items in the store that I like. Which is a bummer because I have a problem finding clothing in a style AND size that I like.
Maybe Torris is just having a rough period, I’m not sure.
Now I’m going to say something about this particular location. I have only been here once, so I imagine I’ll go back and see if its the same. The people working here are generally awesome, but sometimes they just don’t know when to leave you alone. I think their DM was in the store the same day, so that might have had something to do with it, but when you ask me a question about what I need the item for and I reply that I need it «to wear» that is your cue that I don’t feel like chatting.
Torrid, where are you hiding the cute stuff that I used to buy?!

I really like this place. First of all, there is a TON of cute stuff here! During my hunt for something retro to wear to the Spring Fling tomorrow I had seen a couple of really pretty dresses on the clearance rack that had potential. There were also a lot of trendy clothes, but not too trendy that they would make me look ridiculous. And they make me feel sexy instead of like a fatass ;).
I also like that the employees are also plus size, which makes me feel very comfortable to shop there. They are helpful and polite and don’t get all miffed when you tell them that you are «just looking for now».
I do kinda wish that the prices were a bit lower, but oh well :).