Goldy Locks

No stars — called twice «we’re on schedule» even though they were already an hour later than our service window and then «he should be there in 20 minutes» — no one showed as of 5:30 pm. Guess they just don’t need the business!

The only reason I’m giving them two stars is because, when they actually call you back and do a job, they do it pretty well. However, getting them to call you back is a CHALLENGE. If you want a copy of your key and don’t live in the ‘burbs, you are out of luck because you have to pick them up from their office! A neighbor of mine set it up to pick up a spare on a Saturday (from the Tinley Park location) and they didn’t have it for her. She went all the way from Woodlawn to Tinley Park and it was not there! Frustrating. I have given up on them personally and for our condo building, poor client service lost them a lot of business. A LOT of business considering our building’s plan to replace our front doors and locks…