Walden Cleaners & Laundry

For a bit of context, this is my first Unilocal review and I’m generally easy to please — for example, I absolutely loved my dry cleaners in Atlanta (from where I recently moved) and had zero complaints. Anyway, having moved back to Norman, I needed to find a new dry cleaners and took some suits & blouses to Walden. The prices seemed high but about what I expected for one-​day service, and the drive-​thru is convenient. But it all went downhill after I saw the poor quality of the cleaning and pressing Walden did. The first suit I needed for an out-​of-​town business trip last week. In my hotel room, upon dressing for court, I discovered that the previously well-​secured clasp on my skirt was now horribly loose and basically hanging on by a thread. I had no time or materials to fix this. Then, this morning, I got out a second suit cleaned by Walden and found that the left lapel had not been properly pressed, so it flaps forward, does not lay properly, and looks especially ridiculous given that the right lapel is properly pressed down (see picture). I’ve had this suit cleaned and pressed multiple times by my Atlanta dry cleaners and never had this issue. I expect more from Walden giving the prices they charge. I will not be returning.

Over priced and multiple failures in customer service. I want this to be a great place to do business with since they are history for the area but they are not worth the money. They also do not do the best job in dry cleaning for the price period!

Clothes are cleaned as expected, but prices are very high compared with other dry cleaners in the area. Love the same day service and that there isn’t an increase in price for the service. I will continue to use, but probably only when I need clothes same day.

I have given Walden’s on Alameda several more chances since my last review and it only gets worse. They continue to return items with creases and spots. And this last time, they failed to give me my whole order back. I was missing the skirt to my suit, which I did not check for (if you use them, ALWAYS check the order before leaving — this was my mistake) it until they were closed the day before my business trip. I was fed excuses when I called about it (they never notified me!) and then they tried to make me pay full price for it when I returned to pick it up. I am done giving this cleaners chances to get it right and would highly suggest no one use them for any purpose because it’s a gamble whether anything will be done right or even given back to you.