Cedarlake Apartments

I didn’t care for the first manger that was here and she was really rude, but month in we got Suzanna as a manger. Suzanna is nice and great I also like the office staff she has. Everybody is helpful when you need something and I really never have a problem
The reason for 4 stars and not 5 is my neighbors can be loud

By far the worst, most discourteous management I have ever leased from. I rented for 2 years, only having been late on payment once (by 2 days), and yet every time that I had the misfortune of needing to speak with management, I was either ignored or hatefully disrespected. There were far too many such situations to list here, but let me just say that I have never felt so much disgust towards a «professional» management team as I have towards them. They regularly made mistakes that they themselves documented, then blamed them on either me or «computer bugs», despite their own documentation. They regularly made verbal promises that they later hotly denied, only to point at the details of our lease agreement and contest them. They would not give me corporate contact information, and when I found it on my own, I was told to deal with the local management. Their sense of customer service is non-​existent, and they will fight you tooth and nail until you get a lawyer and pose a legal threat.
One of the biggest selling points when I moved in was the beautiful pond in front of my apt. Little did I know that this would flood my porch and soak my carpet virtually every time that it rained (and management would not fix the drainage issue). In addition, what began as a beautiful, clear pond with 4 grand fountains was allowed to slowly diminish into an algae-​filled swamp with only 1 working fountain and driftwood (from storm debris) in the middle that was never cleaned up & has been there for over a year now. The pond is now a terrible eye soar, and despite foliage growing on the now algae-​cemented driftwood, management told me that they have no intention of cleaning it. What’s more — I saw them walk by it with a potential new renter and claim that it would be cleaned up «next week» (which it of course was not)!
The units themselves are great, and the maintenance crew was very helpful, but management is two-​faced, deceptive, and, frankly, quite hateful and lazy. Unless you are looking for a legal fight, stay away, and if you do rent there, make sure to keep all documentation and receipts so that they cannot successfully rip you off, though they will certainly try!