Car-X Tire & Auto

I’m happy to have found Car X. They gladly let you get a part somewhere else for a cheaper price, and just charge you labor to install it. This allowed me to save $ 450 on a hub assembly I needed replaced. Also, rather than having me wait an hour for the shuttle driver to return, they let me have a loaner car to drive to work immediately. That’s something even expensive dealer shops won’t do for you. And that’s despite only getting a small, labor-​only job done. I’m definitely impressed with the service here, and will return for more.

The staff here are professional and friendly, but are more than willing to «upgrade» your service without notification. Won’t be coming back, and am thankful for lugnut keys, otherwise I would have been fighting against a tire rotation charge.

I have frequently had Car-​X change my oil because they give a student discount, and I have had them align my Saturn on occasion. But, most recently, I brought my car here because it was making terrible noises while I was turning. First, they diagnosed the sound I was hearing my muffler bouncing around because the part that holds it up snapped in half. $ 100 later when I am pulling out of the lot, the sound starts again. Confused, I pull right back in and tell them that the sound is persisting. Come to find out, I needed a new sway bar. Another $ 400 later, and my car is driving smoothly.
Consequently, I think they can perform any work on a car, but they lack the on the spot knowledge many old timers have. Most of the crew are young enough to be right out of high school and seem to over look problems. But, I do feel these guys are genuine even though I fixed the first broken part incorrectly because it could have been the problem.
They always provide reasons behind each suggestion they make, but I can tell how someone could feel like they are trying to sell them on useless products. Wish I could give them a higher rating, but I truly have experienced better.

This is the only place we go to get our oil changed. They are fast and don’t push super hard to get you to buy extra services beyond what you’ve come in for. And I’ve found the service to be excellent. Last week after receiving service there was an issue with my air filter. However, one of the mechanics was so dedicated to helping me out that she helped me at my own home so my car was fixed! I do not know many businesses at all that have that level of dedication! I was very appreciative. It showed me that quality and excellent customer service was important to the person I was working with. We will continue to use only this business for our service needs, for sure!

My son had problems with his car while he was away at school. I had a feeling what the problem was but there was no way for me to fix it myself.
Long story short — Allan, the manager, was very helpful and accommodating. Car was fixed more quickly than I would have thought and, at a very fair price.

I’ve had oil changes done here several times as well as more substantial repair work (brakes, suspension). Each time the service has been good and the repairs have been completed in a timely manner. The salesman can be a little pushy about preventative maintenance, but no real complaints. The price has been fair. It may be a bit more than other places, but I’ve not had to go back and have more work done on the same part. There is a discount for ISU students (it isn’t much but it’s something).

What you need to know:
1. This used to be Jiffy Lube. I loved it back then because the guys that worked there were awesome and hooked me up since I was in college. Saved me from Suds more time than I could count.
2. Now they are Car X. The prices are higher. The service is fine. I miss the old guys I knew.
3. Waiting room is lame, but its an oil change waiting room, I’m not looking for luxury. Don’t drink the coffee and magazines are heavy on the testosterone.
4. There are probably cheaper places to get an oil change. I feel like they are always trying to upsell me on something else.
It gets the job done, I just wish the job got done better. No really bad experience, just run of the mill.