SSS Express Car Wash

This used to be the best place in the area to get your car washed, but they’ve gone downhill. There’s an express line to just do the exterior, but the problem is that you can’t get to it conveniently because the entrance is too small. So guess what? You get to wait in line with every one who wants their interior done. Many employees are rude as well (like the one we asked if we could go in the other entrance for express — where there were NO cars waiting).

I do not like this place, even tho I been there a couple of times for cleaning emergencies (because it’s by my house) every time I’m not happy, you really only pay for the car to go thru the machine wash and get it dry. They do «vacuum» inside the car. But when I asked if they can wipe it inside I was told I paid for just wash., okay. Also the guys that pull you thru the line are rude, I remember the first time I didn’t know what to do and he scream at me to drive forward
Def try not to go here, I tell myself I might as well spray the car myself at the car wash.

This review will mostly focus on the customer service experience that my friend and I had at this location, and will not contain as many specifics as my reviews normally do (i.e. prices, details about the car wash packages, etc.).
My friend and I first attempted to go to Car Spa on Northampton Boulevard, but it was as packed as your grandmother’s church on Easter Sunday. We took one look at how slammed they were and decided to visit SSS Car Wash instead.
There were tons of cars already waiting in line. There were three lanes (two regular ones and one labeled «Exterior»). We chose the second lane and it took about 15 minutes to get to the front of the line. As we waited for my friend’s car to be serviced, we looked at the price listings so he could decide what he wanted done. He wanted the interior cleaned, but he wasn’t sure if they would vacuum his trunk out as well. He collected any items he wanted secured and put them in his trunk.
When we pulled up, a young man began pushing on the right side-​view mirror. He didn’t say anything at all, but he opened the front passenger side door so I could get out. I thanked him and stepped to the side. My friend asked him if they were going to vacuum the trunk. He said he didn’t think so. My friend also asked an older gentleman nearby about some of the prices for the interior cleaning. The man spoke very quickly and told him «It’s the price of the interior wash PLUS the price of the exterior wash.» My friend told the man what he wanted done. For some reason, I thought I needed to get back into the car. I was about to sit down when the older gentleman said «Hold on,» so I stepped off to the side again.
After that, my friend and I went inside the building and peered into the display windows so we could see the cars coming through as they were cleaned. I made a joke about how the windows looked like the ones at the hospital in the nursery. It’s sort of nice to be able to look at your car (which some people do think of as their babies) being cleaned. Eventually my friend’s car made its way through. As the cleaning progressed, we moved to the next window, and then headed to the front to pay.
The woman who helped us seemed like the nicest person we had encountered since entering the lot. After he was done paying, we went outside and had a seat on the stools/​benches. My friend’s car was driven out shortly afterward. It looked pretty good from what we could see.
Some of their employees came over and began drying the car, cleaning the windows (both inside and out), and adding the finishing touches. A young man walked over to meet another employee who was wheeling out a cart of towels. They were talking about something and a woman came over and yelled «WE NEED TOWELS. YOU CAN TALK LATER.» I found myself empathizing with those young men. Maybe they shouldn’t have been talking, but there was no need to yell. It was both rude and unprofessional. They went on about their business and took the towels where they were needed.
One of their employees called us over and we asked him if they were done. He said they were and we climbed in to leave. My friend looked at the console and cup holders in both the front and back seat and said «I guess they didn’t clean these.» We pulled up to a woman who was standing off to the side and he asked her if they were supposed to clean the cup holders and console. She said «Let me see,» and my friend and I exited the vehicle to give her some more room to clean the interior. My friend asked her if she was going to get the rear cup holders as well. She said she would.
She finished pretty quickly, we got in, and drove off. Their work wasn’t horrible, but it wasn’t great either. My friend said «When I clean it out myself, I usually get all of this out.» He was referring to the gunk that was left on the console. While he did not want to call them and complain, he was slightly disappointed.
In my opinion, SSS Car Wash is severely lacking in both customer service and interior detailing. Visiting this car wash is both confusing and unpleasant, and the results aren’t worth the headache.
*Everest College commercial voice* Hey you! Yeah, you! Pick up some wipes, a car freshener, and vacuum your car yourself. You’re just sitting at home doing nothing anyway.
I’m kidding, but in all seriousness, customers can save their money by going to Pep Boys, picking up some Meguiar’s interior detailing wipes (about $ 5.99), a car freshener (about $ 3.00) and using a vacuum cleaner at any local gas station ($ 1.50 in quarters). This way, you can save a few bucks and have the satisfaction of knowing that all of the areas you were concerned about have been cleaned or at least wiped down, and you’ve done something productive for the day.
Final verdict: 2 stars (one star for the good job that they did with the exterior and one star for the nice woman at the checkout counter). Everything else is a miss.

The service attendant who took the car was a rude. Acted like he didn’t have time to answer one simple question when I first drove up. When I pulled the car to the drop off point I had to take the time to write down the odometer reading since it was a commercially owned vehicle. He waited outside the car very impatiently, barking orders through a closed window. I ignored him. When I opened the door, he tried to get in the car before I was getting out. Relax dude.
I wont fault the place because of one bad employee. However, when they pulled the vehicle around there was still a large build up of tree sap several feet long on the roof that they failed to clean. It appeared as if they didn’t even inspect the vehicle after it went though the wash. What am I paying almost $ 16 of company money for if they can’t even ensure the vehicle is actually clean? That is the whole purpose of this business.
I recommend taking your vehicle somewhere where customer service is important.

They did a good job cleaning inside and out… but really…$ 60 for a wash, carpet wash, and wipe down back seat? Way overpriced in my opinion.
I went on a Saturday afternoon around 4pm and although they were busy I was in and out in approx 30 mins… And again…$ 60 for a car wash?
It was 13.99 for express wash, $ 36.99 for cleaning carpets and $ 9.99 to clean the backseat (i have 2 small children and wanted it cleaned. However, I have leather seats so it wasn’t like they had to vacuum those)
I might go back but just pay for the express wash.