SpringHill Suites

Hotel is pretty nice but giving 3 stars because they miss on the little things. Stayed on the second floor, room was quiet and comfortable however there was no garbage can in the room or bathroom, the hair dyer plug was broken, the cord on the iron wouldn’t stay pulled out and the batteries in the TV remote were dying. The breakfast is free and leaves a lot to be desired. Eggs, sausage, and instant grits along with the other standard continental breakfast items. Also, make sure you GPS the address and not the name, there are two spring hill suites in Norfolk.

This place is okay. Could be a lot better with the layout. I’d rather have the tv in my room than in the living room. All in all. You get what you pay for. Don’t shot at the goodwill hoping to get Armani quality

I truly wish I could give another star but I’m gonna call it like I see it. I’ve stayed at other Springhill Suites and this one seemed to do the bare minimum to wear the Marriott name.
Something as simple as a box of tissues in the room seemed like a chore. We all know that first impressions are lasting ones; so why is it that when I checked in the guy at the guest services desk has his shirt halfway hanging out. Not professional looking or well coordinated. While on the elevator to get to my room; I was amused by the housekeeper who gave her co-​worker the run down on other patrons in the hotel and their shenanigans. The room was clean and spacious but thanks to a leaky faucet and toilet that ran for prolonged periods that took away from the rating.
The hardest thing to deal with was the breakfast. I came down around 7:45 am and it was already in need of being tidied up. I lifted the lid to the warmer and got that pre-​throw up feeling when I smelled the french toast and waffles. They smelled fishy and I quickly shut the top. The eggs didn’t seem appetizing and my S.O. couldn’t bring himself to eat them. I was baffled as to why the attendant put the assorted tea away and just left the Lipton orange pekoe blend out. I am not the only customer who wondered this and we simply went in the storage cabinet below the counter and got the assorted tea bags. Someone must’ve been using the hot water dispenser to make coffee because my water had a strong coffee taste. For someone who doesn’t drink coffee and is looking forward to some hot tea this put a frown on my face. Appreciate the hot breakfast but the winner was a yogurt from the refrigerator and the apple juice.
This stay wasn’t terrible but definitely lacked some basic hospitality benchmarks.
Plenty of parking and located within walking distance to NFCU, Ruby Tuesday’s and Denny’s. Very economical for the price paid but I may seek other options when in the area.

Awesome service. The assistant general manager on staff the night we came in. Would stay here again anytime!

Marriott SpringHill Suites Norfolk/​Virginia Beach has a beautiful, colorful lobby, breakfast and lounge areas.
Although my king bed suite was quite large, it was not like the lobby. Little things would help hide the «cheap» factor, such as a more luxe bed skirt to hide the metal bed frame legs when you walk in the door.
Also, instead of TVs in both bed and living areas like its sister Marriott Residence Inn nearby, one 32″ TV was awkwardly positioned between the two spaces. The TV was not visible from the work desk.
After check-​in, I almost used one of the two tumblers but it was dirty with dried toothpaste swirls on the bottom. I had an a «eww» moment, but only needed one glass anyway, so left it in the empty kitchenette sink for the maid. It was placed back in the original spot unwashed. «Eww» moment #2, do they not take glasses out of the rooms to sterilize in hot dishwashers?
The complimentary breakfast had variety and was on par with similar class hotels in Norfolk. If staying more than a night I’d be inclined to book the Residence Inn.

I stayed at this hotel for a business trip. The staff is very friendly and breakfast was also pretty good. The ambiance in the lobby is quite nice, and I really like their gym (great equipment). However, their rooms are quite outdated, especially in the bathrooms is questionable — there’s obviously some areas on the bathroom walls where the wallpaper is peeling and molding underneath. Also, I got a shampoo bottle that had obviously been used some time ago and had hair stuck between the cap and the bottle. I’ve been to some pretty gnarly hotels in the past, so it didn’t phase me too much, but that is something to be aware of. Other than that, I thought the hotel room was clean and and the bed comfortable.

Staff was nice enough. Breakfast was pretty decent. Rooms are terribly outdated and the layout is horrible too. Bathroom there was mold and rust. Shampoo and conditioner were half used when we got in. The extra sheets and bedding for the fold out couch weren’t washed, had hair and lipstick on them. Pretty gross. Wouldn’t stay here again.

I stayed here for a little bit longer than a week. I liked it. The room was nice, the breakfast was nice, laundry facility was good, and the fact it’s at the crux of 64 and 264 is nice (sort of). I wouldn’t mind staying here again.
I liked breakfast, it was even changed up slightly while I was there but that toaster needs to get replace– it only worked half the time. I liked my room, I found the set up with the TV (flat panel) being in between the sitting area and the sleeping area awkward but worked well enough. The bathroom really needs another towel rack, one was not enough for me.
The staff was very nice, I had no shortage of recommendations for places to eat out at or help. I even got directions to the airport explained and printed out for me.
Noteworthy for the hotel staff: the guide/​booklet of the hotel in my room had a typo in the address, it’s Newtown, not Newton.

Kitchenette is lacking a stove/​oven, but has a fridge, microwave & sink. The layout is a little odd. There’s a shared tv for the sitting area & sleeping area that is mostly in the sleeping area & makes staying up to watch tv while the kids sleep a little difficult. But the rooms are clean. There’s a hot breakfast. We booked months in advance & saved $ 20 per night. I’d stay here again.

The custom, complimentary omelette was amazing! He perfectly cooked several types of vegetables, put them aside (no grease!), and proceeded to cook the eggs with not a speck of brown. Amazing. Just the omelette is worth the stay! Ultra friendly staff throughout!

Seems clean. Staff is very friendly and breakfast was good. The elevators are slow. Would certainly stay again!

I’ve stayed at this hotel multiple times as I come and go from this area.
It is very convenient to the airport (just take the side street to the right and you are there in 3 minutes), it has a very new feel to it, and it is very clean.
Good value and friendly staff. My room has always been very clean too… what else do you want?

The lobby looks great and makes you think the hotel is newer until you get to the rooms and they are in need of updating. Overall, good experience other than the slow elevators (a problem if you are on the 6^th floor).

This may be a 3 star hotel, but the people have been 5 star the whole stay. I was part of a group that is difficult Everyone was impressed. At every turn, the staff has gone the extra mile.
We have made it a point to make this hotel our headquarters for all future visits.
I want to make a special mention of some really special people. kim, Nicole, Denise and Connie were customer service masters…
Fantastic

Rooms are outdated, but it is one of the better spots to stay at in Norfolk.
Great complimentary breakfast in the mornings though. If you miss the breakfast, you’ve missed the best part of the stay here!

During non high season months I stay here every week for work. The rooms are a bit dated– furniture worn and tube tv’s, but it is comfortable. Enough space for me to do my work and keep it seperate from my bed. The free breakfast int he morning is very good, hot foods– not just continental. The banquet rooms are a nice size, though can get loud if another group is nevxt door and the divider isn’t shut all the way. I recommend the Azalia room as it is the entire right side of the hall for the banquet rooms. The staff is super friendly and accomodating. Tony (manager) makes sure you have a pleasant stay.