Napoli’s Italian Restaurant

We’ve eaten here quite often, maybe one a month since they opened, this is the worst service we have had. Only 2 wait staff and the restaurant is quite busy. Placed our order and finally received our bread about 15 minutes later. Pretty slow compared to what the service is usually.

I feel bad leaving this review, but I also feel that it’s my duty to report that this might be one of the worst restaurants I’ve ever eaten at. The décor, albeit a bit cheesy, is kind of cute– decorated like the streets of Italy-​but the cuteness stopped there. The service was inefficient at best, with wait staff that looked put out by every request and trip they had to make to our table. We had to ask twice for appetizer plates, why??? All of the food was mediocre at best. I ordered the Lobster Ravioli, which is NOT Lobster– it’s actually cheese ravioli with the most miniscule pieces of Lobster I’ve ever seen, sparingly swimming around in the sauce, drowning the ravioli.
The Spinach Artichoke dip was a joke– runny with a strange off-​flavor. I’m pretty sure they just dump some spinach in with a jar of Alfredo, it was very strange.
The tables had plastic covers on top of table cloths– really? This is the epitomy of tacky; you want to say you have linen tablecloths but you want to be able to re-​use them, gross.
We were sat in the back because we had a bigger party, and it was so quiet you could have heard a pin drop. No music, no anything. ZERO AMBIANCE.
I’m sorry Norfolk, I know options are limited– but there has got to be better food in this town! Next stop– Black Cow, Fat Pig or Franklin’s Bistro. I’ll never go back to Napolis.

Pretty stereotypical Italian restaurant. White columns, fake olive vines, fat Italian chef statues, Frank Sinatra music and all. However, for the area, it was pretty good.
I got the Napoli’s Special, which was good. It was chicken and sausage over spaghetti with a nice pink sauce. There was way too much sauce though. My dish was swimming in it. But that’s not too big of a deal.
If this restaurant would have been in Omaha, I’d give it two, maybe three stars. However, considering that it’s in Norfolk, it’s likely one of the best restaurants in the area, so I give it 5. I’ll definitely be coming back when I’m in the area.

Very good food. Service is great. Music is a little loud and annoying. Definitely one of the best places in town.

My family went here for a nice dinner, and I’m so glad that they wanted to, b/​c it was great. The restaurant is very nice, with painted scenes inside and just a friendly, open feel to it. The servers were very nice and dealt well with our larger group.
There were several vegetarian options, and all the ones that our table ordered were good. I got the one w/​the wine sauce, which was too peppery for my taste, but other people liked it. The red-​sauce was really good. The portion sizes were large enough for leftovers.
Prices are pretty standard. I would definitely come back.

This place is a little hard to find, but don’t give up. My crew and I had three different specials, all great and unique. Service was a little slow, but the meal was worth the small wait.

Napoli’s serves some real authentic and delicious Italian food! The bread came out warm and fresh immediately after we placed our order. I highly recommend the Napoli’s Special with penne pasta. The penne was cooked to perfection and the pink sauce, italian sausage, chicken and olives paired so well with each other. I can honestly say I didn’t expect much from an Italian restaurant in Norfolk but this definitely exceeded my expectations with this such low price tag, quality and portion.
The restaurant is well decorated and I didn’t experience the echo issue. It appeared they addressed these concerns.
I can’t wait to try out other dishes when I return to this cute little town.

Been there once and never again if I can help it! Seriously, there was such anticipation for a new place to eat in town, you walk in and are led into this «place». The theme of pretending to eat «al fresco» somewhere in europe inside a building with lamposts with fluorecent lighting and the eco of people talking is magnified as every sound bounces off the walls and floor, make the ambiance quite harsh. They don’t have a liquor licence, so even enjoying a glass of cheap wine with a lack-​luster menu and service is enough for me. But let me continue… the tables are ugly and the chairs uncomfortable… enough said. Oh, and one more thing– I cook better pasta! Now I’m done

I went to Napoli’s because the hotel I stay at recommended it. It is a spacious place in a downtown building. I had cheese tortellini in a white wine herb sauce with chicken and broccoli. The flavors were very nice, but the dish was not quite warm enough. The rolls they serve were not my cup of tea, and I am not sure why I ate them. I am a bread snob, though.