Macy’s

They are going out of business. .
Need I say more? I mean for 20−40% off I was outside going to walk in and see a bunch of guys with sticks and poster boards streaming then together devising a plan to notify drivers about the sale that is inside the store.
I walk inside the store and it is a cluster of clearance and liquidation signs and a lot of the departments look scattered roped off or have a lot of the products that have been stripped down and place on the floors.
I took a look at a few of the products and there and it show that there was at least 20% off on some of the issues however when I compare the prices to that of the online website, also from a different Macy’s store in the area, and also what was provided on the clearance price sheet it was actually more expensive to purchase the shoes in the store then that online or from the other store.
I had to return the shoes that I purchased from online since they were a little bit small and I was told that the returns were located upstairs by the elevator. I found the returns desk and associate was very helpful however there was no direct sign inch around the return stuff to notify what area is was.
The elevator that took to go down must have been built on the mall was created I almost thought it was shut down. I feared for my life and held onto the railings as the elevator went back down.
I did go to the men’s fragrance section and was able to purchase some of the cologne that was there however the price that was quoted to me was $ 5 cheaper than what we had to run off however the attendant was not able to offer the existing price. The attendant that was there did not automatically reduce it to what was the price on the price card behind the desk thinking that it would automatically be okay.
So if you want to actually go into a frenzy of a sale, liquidation sale, or some type of what you would think be a clearance then by all means please walk in there but know that you will be paying way more than what you would think that you’re actually getting a bargain for. I actually found a lot of the items a lot more cheaper online than that of the store and both this location and the other mall that I went to and I was also given free shipping who would have thunk?
Good luck to anyone who decides to purchase anything because not only is this for wrapping things up so it’s a small have fun and good luck shopping!

Very quiet and sad place. I have never seen such a sad Macy’s. Customer representatives seem very depressed. One old lady who doesn’t know how to measure the neck for a men’s shirt is watching the entire men’s clothing section.

This is definitely not their best location. I went here in between afternoon church and evening church to pass time to avoid driving all the way back home.
The parking lot looked like a ghost town. There were very few cars, but appeared to have fewer people (not possible, I know).
The store was clean, but the assortment of clothing was nothing compared to some of the other Macy’s locations at nearby malls. There was no one in sight to help when I found something that I liked on a mannequin. In fact, it seemed like they would turn and walk in a different direction when they saw anyone heading toward them. I stayed mostly in the women’s clothing section. There were no greetings by employees upon entering or in passing.
Move on, folks. Nothing to see here…

I like this macys a lot better for it has more of a selection and for some reason it seems larger than the other one in greenbrier

People say that Macy’s is really expensive. However, I have not found that to be necessarily true. I love the designer brands and the sales!
Now, you can and will find more expensive brands here as well, however the quality will always be amazing. I found the staff to be exceptionally friendly and helpful here.
I will definitely return on future visits.

The Macy’s at Military Circle spent many years as a fairly depressed Hecht’s. When Macy’s bought out the May Company, I was hoping that they’d put a little effort into upgrading this sad little store. Not so.
The bathrooms are probably 30 years old– mustard colored, disgusting tile that is in terrible shape, ugly floors, bad stalls. At this point they’re so old that the cleaning person can’t even get ‘em clean any more. The rest of the store is almost as ugly.
However, that isn’t my real complaint.
About a year ago, I went into Macy’s and found a gold necklace that I really liked. I thought about buying it, and decided to put it on hold until I’d done some comparison shopping. The associate offered to «pre-​sale» it to me– I’d leave my card number on hold until the weekend when it went down in price by about $ 30. I thought that was reasonable, so I left my information and went about my other shopping.
I did find the necklace at a better price, but I figured I’d do the right thing by Macy’s and let them know instead of just not picking it up. So, I called the associate back the next morning, let her know I was canceling my pre-​sale, and called it a day. All’s well that ends well, right?
Next time my Macy’s bill comes, there’s a charge listed for jewelry. And not only that, it’s for a necklace that is not the same price as the one I had on hold. I figured my card number had been stolen and immediately called to change it. That done, I reported the charge. Next bill? It’s still there. I called back, explained myself again, and spent another hour on the phone. All taken care of, they said.
Next bill? Still there. I called up and asked for a manager. Went through the same process. All taken care of again.
Next bill? Oh, it’s there, plus lots of finance charges. I called again. This went on for 5 months. FIVE. Finally one of the operators had some sympathy for me and went and removed every little bit of the transaction from my bill and promised me a refund and some sort of coupon. Well, I got the refund and not the coupon. At least I was done with it.
I was a Hecht’s charge member for many years and never had such poor treatment. I felt really badly used, so I wrote to the store manager and was (of course) answered by another associate. After some verbal wrangling, I come to find out this revelatory piece of information:
Apparently, if you give your card number to the associate as a pre-​sale, they do not have to wait for the sale to charge you for the item. They can do it right away. Never mind that the charge on my card was for a different necklace– by leaving your card number with the associate, you essentially throw yourself on their mercy, because ANY purchase Macy’s sees as a pre-​sale is automatically assumed to be valid. That’s why they didn’t credit me for it for five months, even though I had never signed the receipt and had called to cancel. They just assumed that I (an 8+ year long-​time customer) was in the wrong.
After my letter, they credited me $ 15 additionally on my account. I immediately closed it. Screw you, Macy’s.