Delta Air Lines

Delta lost a valuable customer today. I’m vacationing with my husband and I accidentally chose the wrong return date. I called Delta and they informed me that I would have to buy a new ticket for $ 750, which I bought my original ticket with miles (shows how much I do actually travel with Delta. Four times this year already!) It was my mistake and I can see having to pay a fee to change my flight. There are plenty open seats. However, they were very unhelpful and I will be returning a day early from vacation because I refuse to pay for a new ticket. Take care of your customers, Delta!

What a bunch of grouchy ticket agents. Standing in line to check in my bag and four agents just taking story. No one called over to say «next». They also avoid making eye contact so they don’t have to help you. This is traveling without status so kinda expected. This is how you are treated tracking on united with status so this is still better than what I am expecting. :).

Delta sucks DONT waste your money unless you like being treated like you don’t matter after they screw up your trip (we paid good money for First class seating by the way).
We are the first flight out of Norfolk this morning and we are sitting on the plane waiting for a mechanic. Because of the delay, we are already missed our connecting flight.
The airline Did find us another FOUR flights to get us to our destination. This is adding 12 hours to our travel time assuming every other flight goes perfectly.
I will be pissed if I miss my sons graduation on account of this horrible airline and it incompetence!

It’s hard for me to give any airline a rating above 3 Stars. The excessive fees, crappy frequent flyer programs (especially compared to past offerings) and continually overbooking flights usually adds up to a 2 Star rating but somehow Delta pulls it off.
Customer Service: I understand the difficulties associated with customer service, and long shifts. Coupled together, and you’re going have some customers encountering a grouch at the end of the shift. Yet, Delta, and Southwest, seem to have this problem far less than others. Good on them and us!
Baggage: Haven’t lost a bag yet (knock on wood) and on the few occasions Ido check a bag the wait time at the baggage carousel seems less much than other airlines.
Aircraft: I can’t comment on leg room because it stinks so much with all airlines I just pay the difference for upgrade. Still it feels a bit roomier with Delta’s newer fleet of planes… and I appreciate it.
Crew: I like how the pilots keep quite. I never liked the dissertation on the flight path or what I can’t see out of a tiny window. Thankfully I don’t get it too often with Delta. As for the attendants? Well I think they understand what matters most for frequent flyers like myself. Quick on and off load, quick drink service and coming by to pick up the trash soon after finishing delivering the snacks. All big bonus points for Delta. I also like the bringing by of water and/​or coffee a 2^nd or 3^rd time on longer flights. I hate to say it but how polite an attendant is to me is 2ndry to their efficiency.
Heck, I usually can’t deal with the continually talking or movement of the person next to me. I can’t imagine what these folks have to deal with on a daily basis after long shifts… so I’ll cut them, all airline flight attendants, some slack.
Overall: Delta is usually on time with good prices and some of the best service in the industry so I’m giving my highest airline score for airlines of 4 Stars. Now time to get back to my work on my flight to ATL.

Where do I start? How do I count their ways? This airline is the pits from late flights, rude flight attendants, and broken promises to customers.
More frequently than not when using this airline, they are delayed for some reason or other. My husband missed flights because of their error. He was in the terminal for 24 hours straight and they promised to get him a room which they did not do. My son experiences the same thing when using them. When possible, we avoid using them. It is hit or miss with the flight attendants. Some are fantastic while others are just neglectful and mean-​spirited.

Very rude stewardess on this flight choosing to chastise customers in both first class and coach. Flight was overbooked as has been the last several Delta flights I have been on. Once to yelled at a customer for bringing his own mini liquor bottle despite there being no rules published on their website or in the sky miles magazine. Under this mentality next they will ban your earbuds so that you’ll have to buy their products for inflight entertainment. I have flown more than 100k miles in the last 2 years and without doubt had far better service on airlines such as United. Delta international flights have been outstanding but their domestic flights have every time been problematic.

Friendly staff who actually anticipate your needs! The stand by option is easy to navigate and most stand by people make their flights. Each checked bag up to 50 pounds is $ 25. If you go over that you have to pay an additional $ 175. You can save up your miles for future flights

Top notch votes for me, maybe not such a great vote from the guy who I cut in line. I have Platinum Medallion elite status with Delta and when there are separate lines for ticket agents, I’m going to be standing in the line for such customers. And today when I got in the line, I was the only one there. As opposed to a half dozen or so passengers in the economy line. So I didn’t *expect* to be next but when the ticket agent called next and the guy in the economy line went forward, she stopped him and had me go forward instead. Woot. That’s why I fly Delta — they do recognize that there are customers who give them their business over and over, so they do what is possible to keep these loyal customers.
Out at the gate, the gate agents were police and efficient and did a great job getting passengers off the delayed inbound as quickly as possible so that the rest of us going outbound could get going. And yes, they board «Sky Priority» customers ahead of the customers who are not «preferred.»

So, to start I am a fairly frequent flyer — currently maintaining Gold status with Delta, United and American (on American that the basic elite level). However, Delt ais by far my favorite. The others are mainly because of routings and partner airlines or significantly better pricing but when I can, I book Delta.
Issues happen but it is how they respond that always has me appreciating Delta over the competition. For example, I booked a last minute ticket this past week and was stuck in a middle seat. I understood the issue (traveling on a Monday following Thanksgiving weekend was sure to result in crowded airplanes and terminals as well as harried crew and gate agents). Stuck in a middle seat from Atlanta to Seattle was a miserable experience but then a passenger became ill and they had to discontinue any service to care for him — very understandable of course. When service sort of resumed (the «cart» never made an appearance), the flight attendants were passing out free drinks and food to passengers to apologize for the lack of service during the first 2.5 hours — completely unnecessary under the circumstances but a very nice gesture. Then today, I received a second surprise, prompting this review — a gift of 500 miles for being an elite flyer stuck in a middle seat.
Delta knows how to treat its elite and non-​elite flyers alike, and that is why I continue to find them the best US domestic airline.

I was very recently on vacation with the hubs on Grand Cayman when what you never want to happen happened. The hub put his back out… many firsts followed. His first ambulance ride, his first trip to a foreign hospital and his first trip home in complete agony. I alerted Delta that we would need a wheel chair and assistance hoping for the best. What I got was OUTSTANDING. There was a wheel chair waiting at GCM, a wheel chair waiting at ATL with a smiling face to help us cut to the front of the line at customs and a wheel chair waiting at ORF.
What could have been a nightmare turned out to be as pleasant as possible.
Thank you, Delta.

Delta is my home away from home when home is 30,000 feet above terra firma. Those journeys always begin at Delta at ORF.
We’ve had our moments, our ups and downs, but by and large, any problem that comes up is 1). certainly nothing that the ORF crew has caused to happen and 2). Always resolved to the best of their ability. Usually with a smile on their face and the appropriate amount of contrition when required.
The check in process is smooth as butter (although lately I’ve become a fan of curb side check in. Those guys rock). To give you an idea, as long as I arrive at the airport a reasonable amount of time before my flight, I can usually check in and drop off my bag at TSA within 10 minutes of parking my car in the long term parking garage. The SkyPriority line is fast and efficient. Maybe it helps that they see my smiling face week after week, though.
Early on, the time required to claim my bag on the return flight was ridiculously long, so I had a talk with them. And it got better!
A very recent trip was taking me to Athens, Greece and two weeks of vacation time that was badly needed. The first connection was into JFK airport, and because of weather conditions in New York, Air Traffic Control put a departure delay on our flight, making the following connection into Athens a challenge. As we made our approach into JFK, the flight attendant informed everyone on the plane that I had a very tight connection to make and asked the other passengers to sit tight so I could jump off the plane first from half way back! Then she came back and told me that the pilot had radioed ahead about my connection and was told that a bus would be waiting for me at a specific gate to take me to the flight! When we landed, the flight attendant reiterated her request, and for the first time in recorded history, every other passenger on that plane kept their seat so I could depart, even though many of them also had tight connections to international locations. As I mentioned, I spend quite a bit of time on airplanes and have NEVER seen that happen before. While standing at the door waiting for the jet bridge to open up, the pilot told me the information about the bus again and wished me luck, adding that the flight was being held for me!
Service from an airline can not get any better than that!
(To see how the story ends, look for my review of Delta JFK)
When I look around at ORF and see the poor slobs that have been forced to fly one of the other carriers and see the ‘all hope is lost’ look in their eyes (hang out by the USAir counter sometime for a good dose of weeping and gnashing of teeth), I know that I made the right choice in my partner for business travel.
Important point, though: Remember that this review is about Delta Airlines as it exists at Norfolk International Airport. This is NOT a review of Delta as operated at other locations. In fact, Delta would be very wise to examine ORF very closely to find out why things work so well here and try to propagate it to other locations.
Not only would I fly Delta again, I will. Over and over…

767 – 400 service from Atlanta… Nice!

Good Flight down to Mobile, AL today… smoothest flight I have had in years… and on time!!! Well done…

Thanks.

They try to make you as comfortable as possible, overall a great flight team coming out of Norfolk. No complaints.